Healthie

I really love the customer support. I have often had trouble with both the application and platform

Vorteile:

I like that it is HIPAA compliant, allows features to talk with your clients via app, the billing feature is great, and I enjoy the customer service.

Nachteile:

I think the phone application has a lot of bugs and could be much better; e.g. billing, picture edits to allow for feedback on portions (for example), it seems to crash often with my clients, as well as not offering a whole lot of social networking connection; e.g. having a Healthie RD profile and easy link to promote on IG, twitter or others. I have also had a lot of trouble with the scheduling feature; it's often that it doesn't work or sets up appointment slots that I did not want (initial consult when I need a follow up) even after following the directions.

Healthie for Physical Therapy and Pilates

Kommentare: I am streamlining the services I am paying for and the number of different software systems I have to learn and integrate (saving time). Overall I love it!

Vorteile:

I like the visual appeal - coming from traditional health care system it is a lot less clunky and boring. And it matters because I look at it every day! I am not very strong on technology, but Healthie is pretty user friendly. You've got to figure out each different thing you want to do and learn the process which takes a bit ... but I find thats true for any software. Support is very helpful and responsive. Healthie has lots of room for me to grow my practice in several different directions (I could add clinicians, programs, webinars, classes, telehealth or in person) and its one of the reasons I chose it. I don't even come close to using all the features to their full potential - in big part because my background as a physical therapist is a bit different but I love the options like the chat features, goals and tracking. Healthie also has a lot of features on one platform - HIPPA compliant for PT, some basic options for my Pilates classes (which i was able to transition from in person to to online in one simple step when everything shut down in March 2019!!) I don't have to deal with separtate billing and payment, schedulers, documentation systems, and telehealth platforms. they make it really easy! The team is very dedicated to improvements and are receptive to feedback too which is great!

Nachteile:

Right now the option for classes tied to packages is a bit limited .... but I'm kind of trying to do something that Healthie was not initially built for (fitness class - more like a Mind Body Online setup). but they are looking into options to make this work - which is awesome.

Weight Mgmt Practice - 6 month update.

Kommentare: I do not recommend this EMR platform for a start-up medical practice. The lack of access to support and how they field questions is my biggest complaint. After 23 years of practice, I have used everything from Epic, Cerner, Sunrise, Allscripts, etc. and I find this platform to be inferior. Also, the delayed billing in this age of technology just doesn’t add up.

Vorteile:

Metrics section but its missing DOB Clarity on telehealth videoApp feature is great to send mass texts and communicate with patients on secure-Hippa compliant App. Built in templates Ease of sending a group of intake forms to a patient. Patients can log food, water intake, bowel movements

Nachteile:

Customer Service is delayed (24 hour response time)Customer service requires you to email them videos of your sytem errors. Billing feature is terrible. Stripe. No instructions for patients to navigate website. Very challenging to upload your own forms that require signatures. No integrations with applewatch, whoop, oura ring, garmin (only fitbit and few other antiqated healtg tracking devices)Rx feature is extra monthly payment (use Iprescribe)Fax feature is hit or miss

Comprehensive platform for client care

Kommentare: Now during COVID, I have never been so thankful to run my practice virtually through Healthie. I didn’t lose a single client during the pandemic, and instead, have been able to reach more people who need care. I can’t recommend the platform more - especially if you are a growing practice and group practice. The time saved and ease of communication with clients will transform your business.

Vorteile:

Prior to Healthie, I was using multiple tools to try and run my business. On top of that, I was connecting with clients using many different apps - it was a nightmare trying to provide tailored support to every client. With Healthie, I now have everything I need in one place - and I can access my account from anywhere, including my phone. The mobile app is a lifesaver. Plus, my clients love working together through Healthie. I’ve been able to provide professional, and secure, virtual care for my clients thanks to Healthie.

Nachteile:

There are even more features that I’d like to see, but the team releases new updates so regularly.

Improved my practice ten-fold

Kommentare: Overall I have had an excellent experience with Healthie.

Vorteile:

Healthie has great customer service. They are adaptable and responsive. They continue to improve the functionality. The organizational level of membership allows for high level activities. The charting notes, programs, billing, superbills and document sharing all streamline my time and energy in my practice.

Nachteile:

Some people find it less user friendly. It can glitch from time to time.

Great idea but still a work in prigress

Vorteile:

Ease-of-use from the consumer end, good visuals, able to easily upload, and edit forms,. Intake flow is excellent. Assistance with building forms is also very good.

Nachteile:

Lots of quirks and bugs, seems to lose connection with my calendar frequently and then patients get scheduled at a time when I’m not available. Patient can’t be in more than one group, or program at the same time, and when you’re running multiple programs simultaneously the patient needs to be in more than one program. No ability to talk one on one or directly with any customer service representative. You have to send an email, and then they will get back to you, usually this is pretty quick lesson one day however sometimes it is longer even when there is a time pressing issue.

Excellent

Kommentare: Healthie has made it easy for me to stay organized and HIPAA-compliant.

Vorteile:

I love that Healthie is a "one stop shop" for everything I need (charting, scheduling, document storage, faxing, etc.). The customer service representatives are knowledgeable, polite, and quick to respond.

Nachteile:

It was a little tricky to navigate at first. I also notice that I don't have a "back" button when I'm in a client's profile, and end up having to start over with what I'm looking for. Although this may have recently been improved.

Best all in one software

Kommentare: My experience with HEALTHIE has been wonderful. I would like a little better support when needing to ask questions but they do eventually get back to you.
I would also like to see an automatic review section so that clients can do a review once their appt is over.

Vorteile:

The scheduling, charting, billing all in one is the perfect combo.

Nachteile:

I would like to see the Care Plan feature be a bit more friendly for alternative health users.

Awesome EHR

Kommentare: It is a wonderful system

Vorteile:

The system is super user friendly. It is a quick and easy format to communicate with patients.

Nachteile:

Nothing it was a really great system. No complaints

Doesn't Fit

Vorteile:

I've been looking for scheduling and EHR software that was HIPPA compliant and was told by few nutritionists that it is great.

Nachteile:

The platform tells you that it's for massage therapists as well as other practitioners, BUT you have to invoice the clients. That will not work for massage therapy practices.

Healthie Review

Vorteile:

The ability to connect your calendar, hold all documents in the same place, and easily contact clients is beneficial.

Nachteile:

The customer service is awful. It is hard to get a hold of anyone, and unless you are on a premium plan, they will not call you to help you navigate the system. Payments have been delayed by quite a while, and there are many small glitches within the platform that make navigating from page to page cumbersome.

Fantastic! Made starting my own practice easy!

Kommentare: It was quick and easy to use.

Vorteile:

There are so many things that I like about this software. I'll start with the photo food logging as it's key to getting results with my clients. To be able to see what my clients are eating and drinking and provide feedback directly is awesome. I also really like all the practice management features like scheduling, charting and billing. Really makes managing my own practice possible. And lastly I'm very impressed with the support. Whenever I have a question, the support team is ready and available and you can tell that everyone is very dedicated to the software.

Nachteile:

The thing I like least about the software is the goals feature. Key to nutrition counseling and behavior modification is setting goals. I find this feature to not be very client friendly. I would like my clients to easily be able to see their goals on the phone app but it's difficult. I would also like to be able to archive goals and keep only current goals active. Because the software doesn't allow this, the goals build up with ongoing clients and it's confusing for the client to know which ones they're currently working on.

Healthie Fan

Kommentare: So far, it's been excellent and I know that I can do so much more. I've just started learning more about care plans and I'm looking forward to incorporating that into my practice.

Vorteile:

The product is easy to use and customer support is excellent. I'm sure that I'm only skimming the surface in terms of functionality, but the more I learn, the more I appreciate the software and the ways I can use it to make my job easier.

Nachteile:

I'd like to see a macro/micronutrient tracker/calculator incorporated into the software. I'm a fan of photo food journaling but gathering more detailed information from a food tracking application like Cronometer or My Fitness Pal is very helpful. It would be nice not to have to jump from application to application but that might be asking too much.

Best Customer Support

Kommentare: Absolutely warm, wonderful, responsive, friendly, supportive from day one!

Vorteile:

Here's what makes Healthie stand out. They've created a platform that meets nearly every need of a private practice dietitian. They are constantly evolving the product with new and better functionality every month. Most important, their customer support is outstanding. They make it very easy get answers, they handle issues quickly and they look for our input on product improvement. Also like that there is one service and it is not tiered.

Nachteile:

I would like some type of nutriton analysis available with the software. But, I don't think I would be willing to pay for it as an upgrade.

Private Practice RD

Vorteile:

It’s relatively easy to use. It meets the needs for my operation. In terms of scheduling, taking payments, and submitting insurance claims. I like the support from the blog and the webinar content is relevant.

Nachteile:

I run into challenges using it on my iPad Pro through the app and from a search engine. Sometimes I am logged into a session and so is my client but we don’t connect with each other.

Poor customer service, pricing unclear

Kommentare: I am very frustarted with the pricing and lack of customer service.

Vorteile:

I thought it would be nice to have the client portal, journal, chatting, and customizable forms. ...

Nachteile:

The customer service is terrible and the pricing is not clear from the start. They kept adding charges with no explanation

Customer Support

Vorteile:

The software itself is great, it has all the features I was looking for as a startup business. Mostly I’m impressed with the customer support team. I had to switch platforms due to income, but when I switched I lost all of my clients progress notes. I reached out to the support team and within a week they were able to download all of my forms and progress notes and get them to me. I also reached out for numerous other things which they were exceptionally speedy with helping out. An amazing team and an amazing platform. When I have a larger clientele I will be switching back to this platform.

Nachteile:

The only thing I would like from this product is to add a food database for clients to track with.

Great company working hard to create the go-to platform for RDs

Vorteile:

I enjoy the variety of features offered in a single program: client charting, billing, scheduling, reporting, telehealth, client app, e-fax

Nachteile:

UI is inconsistent and not always user-friendly. Product is expensive, especially for a new RD or one who is switching from another service.

Review

Vorteile:

That it is use friendly and easy to get started

Nachteile:

I really enjoyed the software and I had a great experience with Healthie, but because of not as a high volume of patients as expected (new to business), I wasn't able to justify the price point

Takes time getting used to but overall happy with the features.

Kommentare: Needed one Platform for all the things that are involved in patient care- CRM, scheduling, payments, billing insurance and messaging! Bravo!!

Vorteile:

Keeping client info, apts, charting and billing in one platform! I was using multiple platforms. Still have fax in another one because I don't want to change fax numbers.

Nachteile:

Clients complain of many glitches - clumsiness in their end. It would be great to have a "Reminder Feature" so that we as RDs know when to check in with patients or other stuff between appointments. Also would be awesome to have EMail Marketing capabilities. I still use Mailchimp for my newsletters.

Love this telehealth platform!

Kommentare: I can't say enough just how helpful this platform has been for me -- having everything in one place completely changes the game.

Vorteile:

I love how user-friendly the platform is, and I love just how many features there are -- billing, telehealth video, food journaling, client communication, etc. It's really comprehensive and amazing to have everything that I need in one place.

Nachteile:

It took me a little while to understand just how everything worked, since there is so much that the EHR offers.

Healthie has been extremely easy to use, is visually appealing, and has every feature I need.

Kommentare: Complete safe support of my client needs. Safe repository for client information and records. No worries about HIPAA compliance. Performance was quick and reliable. There was an upgrade in features, which made the calendar different to use from before, but one question to tech support solved that issue quickly.

Vorteile:

Healthie has been completely reliable, and is intuitive to use. It's organized well, and navigation is easy to pick up. Progression through its features is easy to grasp.

Ok but other options

Vorteile:

Seemed visually appealing and easy to use.

Nachteile:

Customer service was slow. I had various issues and received only emails with step by step instructions which took long to try to decipher. It wasn't until I decided to cancel that they tried setting up a call. Unreasonable cancellation policies. When you compare to other platforms they are actually quite expensive and offer less (for an MD). Might be fine for others.

Great experience excellent customer service

Kommentare: Insurance Billing and nutrition monitoring for clients

Vorteile:

I really like Healthie I love that this company really cares about their customers and their experience

Nachteile:

I initially didn't like the older software but it was easy to use. However the software has been updated no complaints

Healthie has helped me tremendously with the streamlining my back office!

Kommentare: Saves time and keeps me organized! I like having one place to go for all of my needs.

Vorteile:

It saves me time on administrative tasks and makes billing very easy. I like the programs intuitive nature and ease of use. It's also attractive to customers due to the colors, graphics and design used throughout the website.

Nachteile:

Requires time to set up existing patients in the program. Not all my eating disordered patients want to use the journaling interface.