Metquay

Moving to digital with Metqauy

Vorteile:

Fragmented information and data in excel sheets, critical for the laboratory's operations, are now in one database. Data from annual calibrations of the master instruments, are now immediately available and don't have to be inserted in different excel sheets. Much better overview of the calibration works and customers instruments

Nachteile:

Some limitation in statistics and mathematic functions (eg linearity function) Could have better certificate generation

MetQuay Usage

Vorteile:

Metquay is a new software that helped us to have all the instruments and their due dates more under control.

Nachteile:

At the moment i can't find anything i like less

MIKRA

Kommentare: we are able to control our workflow, see which technician have done how many calibrations, that give us the opportunity to plan and organize in a better way

Vorteile:

- easy to use - flexible creation of workflow, procedures - according 17025, in a audit extreme helpful, everything organized - our procedures get more lean - control over the total lab

Nachteile:

perhaps a dashboard function for the lab management will help for a global overview

Great Program, and the Customer Service is even better! They have helped me every step of the way.

Kommentare: I have realized that once the program is set up the way that fits our requirements, it will save our team a lot of time versus how we were doing things before.

Vorteile:

Integration has been wonderful, the team at Metquay is very helpful and they explain everything.I think we have barely scratched the surface of what Metquay can do and I am excited to start using the full potential.

Nachteile:

Integration was not difficult, I do wish there were more Youtube videos going a little more in depth but this was all solved by there team giving me very detailed walkthroughs and teaching me how to use the program the way I needed to, via video chats and screen shares!

In Betracht gezogene Alternativen: IndySoft

Warum Metquay gewählt wurde: Needed something more reliable and with more features that we have wanted for a long time.

Gründe für den Wechsel zu Metquay: We chose Metquay for 2 MAIN REASONS. For the Price we get ALOT of features and then the Customer Service from the start and continuing that I received from Sandeep and his team was unbeaten by any of the other options I was considering.

Efficient Calibration Management with Metquay

Vorteile:

1.It is easy to filter all the certificates based on dates in Metquay.2. There's no need to add an item again once it has been added to Metquay.3. The ability to have a fast report approval process with e-signatures is a great feature in Metquay.

Nachteile:

1. It would be better to receive a notification when sending generated reports for recheck to the assigned person.2.It would be helpful if you could upload images and documents in the procedures, but currently, it is not possible to preview them. 3.It would be easy to enter the data in the worksheet using the arrow keys of up and down.

First choice for Flexible Asset Management software

Vorteile:

We were looking for Asset Management software that we could use within our own Calibration side of the business', as well as offering various platforms to support our customer requirements. Metquay is really a one stop shop for all calibration processes.

Nachteile:

We were looking for asset management software that could also cater for onsite Instrumentation Audits to give an overall total solution for our customers, Initially Metquay did not have this function, however we worked with Metquay to design and implement an Audit process within our Metquay software.

good to use all in one software, like , billing, DO, inventory management, lab management etc..

Kommentare: I were not miss out my incoming items and inventory items

Vorteile:

Very reliable and fast handling between the pages. I recommend strongly to who looks new software to handle management software.

Nachteile:

Works great even low speed internet.

Comlete solution for Calibration & Testing Laboratories

Kommentare: Best software for Calibration & Testing laboratories. Have been searching/trying for such software since many years. As per my experience ( as an assessor of ISO/IEC 17025 since 15 years & running an accredited laboratory since 30 years ) there is no other software to provide so many features & at such a very reasonable cost.

Vorteile:

1. Flexible platform, can develop any activity ( templates, reports, admin rights etc ) as per our own requirements. 2. Ease in calculaton of Uncertainity of measurement ( just need to enter 5 or 10 repeated readings ). 3. 100% control on typographical/human errors. 4. Compliance with ISO/IEC 17025 2017. 5. Compliance with USFDA 21CFR part 11 ( for Pharma companies ). 6. Huge saving in cost & time.

Nachteile:

1. Data entry / Template development is time consuming process

A complete calibration management software

Kommentare: Metquay has provided me a complete calibration management software for completely automating the calibration laboratory functioning. The after sales support was commendable

Vorteile:

1) It is beautifully designed to handle all the complexities of calibration process like Standard Instruments database, Customer Instruments database,Uncertainty calculation etc. 2) ISO/IEC:17025-2017 Compliant 3) Flexibility of handling calibration of all kinds of instruments

Nachteile:

Creating Instrument formats (worksheet) is time consuming

CALIBRATION MANAGEMENT SOFTWARE

Vorteile:

Robust and Scaleable with uncertainty calculation.

Nachteile:

Generating of worksheets. User has to know the flow sequence well to perform this part

Matquey accelerated our business .

Kommentare: So far so good . We use this software to generate our service orders , prepare certificates , keep track of our master instruments and customer instruments and there calibration due dates . Overall so far Metquay served us really up to the mark . I wish to get same sort of service and continuous development from them .

Vorteile:

We are calibration service provider in Bangladesh and we are among the very first who introduced such an effective and impactful software to this industry in Bangladesh . Among all the features the one feature which is very helpful to keep our business going smoothly is there auto calibration due date reminder to customers . it helps us keep a track of our upcoming jobs in line also customers appropriates this features as they are also benefited by this auto reminder to keep a track of there instruments which are close to the due dates .Other then this i would also like to mention that this software is very easy and user friendly in all context also there customer services is very cooperative and takes prompt actions .

Nachteile:

So far there is nothing that i can mention that like least about this software .

A powerful laboratory management software

Kommentare: Overall, our experience with Metquay has been a positive one. We have slowly integrated Metquay as our lab management system, with some growing pains along the way; some self-inflicted, others just limitations of the database itself. The saving grace for our experience thus far is the outstanding customer service by [SENSITIVE CONTENT HIDDEN] and his team. Difficult requests, specific to our industry and laboratory are accommodated promptly and professionally. For what we pay for the Metquay software, the customer service face exceeds what we expected. [SENSITIVE CONTENT HIDDEN] has spent hours on both phone calls and Zoom meetings during weekly meetings in an attempt to make our full transition to Metquay attainable. I can be very demanding and sometimes even impatient, [SENSITIVE CONTENT HIDDEN]
is neither of those things. His patience and support have been nothing short of outstanding.

Vorteile:

My company has always used excel sheets and macros for receiving, accounts payable, calibration certificates, etc. Metquay has allowed us to utilize its platform for all of the mentioned facets of our laboratory system. Being a database, accessing information is much quicker and more easily navigated than using Windows Explorer search function. As a company on it's way to ISO-17025 accreditation, Metquay allows for us to store each of our documents, previously held only in paper form. With the Metquay database, we can scan, upload, and access all of our internal documents, external documents, calibration procedures, instrument lists, and standards list. For our upcoming audit, the ease of which we can access these documents through Metquay will exponentially increase our productivity and efficiency during both onsite and remote auditing experiences. Excel, though a powerful program, is still a bit in the stone-age when attempting to integrating its features into our type of business; mistakes are easy, data can be lost instantaneously, and one must be proficient in Excel in order to enable it to so even the bare minimum. The Metquay developers release non-technical entities from the burden of self-concocted software solutions for critical business solutions.

Nachteile:

We haven't dealt with database platforms in the past, so it can seem unforgiving at times. Meaning, if you make a mistake entering an item or constructing a cal procedure and/or worksheet, there is no going back, which numerically speaking is a bit of a nightmare. This is likely due to our lack of experience with database software solutions, but it has caused the most frustration during the onboarding process. Additionally, the lack of a "help" menu or instructions guide resident in the software is somewhat of a weakness. Though the Metquay team does have videos available to answer some questions, wading through that type of media is much more ponderous that simply typing your question or topic into a search function within a "help" tab. That being said, the Metquay team somewhat tailors the database to your company, so a one-size-fits-all help menu, ultimately may simply be impractical.

Metquay Review

Kommentare: Meeting the requirements which is to generate calibration labels and certificates.

Vorteile:

Test Result Template can be automated because it works like Excel.

Nachteile:

1. Customization of the calibration certificate template is limited and can only be done by Metquay. 2. Internet is required to use it, use on onsite calibration can be difficult, if the internet is slow, so is the software. 3. Calibration label generation is tricky, ok for single printout but not for multiple batch prints. 4. Completing a calibration cycle takes time, need to select the procedure, technician every time.

Metquey start up support

Kommentare: The support from Metquay during our setup has been terrific. It starts with their tutorial videos that can be watched anytime. If that is not enough, their help desk is very responsive. Our maximum wait time on a response to a question is measured in hours and often minutes.

Vorteile:

The cloud based access is a great help as we do most of our calibrations at customer sites. The email notification system is a huge help in keeping our tools calibrated on time and notifying customers about their instrument due dates. The software saves a lot of administrative time so we can be more proactive in selling calibration contracts and scheduling trips efficiently.

Nachteile:

We have diagrams in our procedures on occasion and currently Metquay does not support this. However, they said they will work on this and I would expect they will have this feature soon.

Facility to shift from manual system to automated system

Kommentare: Overall experience of Metquay is good. But with more using of this software more advantage & disadvantage shall come out.

Vorteile:

Automated calculation of expanded uncertainty was not so easy. But Metquay this thing done. Also its keeping overall record of the company which retrieving is in fingertip.

Nachteile:

One thing I found need to add is, there should have flexibility of certificate formatting like, if I require to configure the certificate in landscape mode then its not possible in existing system which is necessary. Also often in between work user is log out automatically which should take care by development team.

An easy to use calibration software that meets all your requirement !

Vorteile:

It's been a pleasure working with their team so far. [SENSITIVE CONTENT HIDDEN] who heads the team is understanding and was quick to understand our pain points. We were able to switch from an excel based platform to an automated software version where we have history of all work done. Software can be customized as per individual requirement which is a huge +

Nachteile:

Programming individual work sheets is the time consuming factor during transition from one software to the other.

Metquay

Vorteile:

Work Flow tracking

Nachteile:

blank slate, needs a lot of data configuration by the client.

Shepherd Instruments choose Metquay for their accredited Calibration Laboratory

Kommentare: Very good

Vorteile:

Simple, they provided exactly what i asked.

Nachteile:

I wish i could customize the labels myself.

Excellent customer service.

Kommentare: Excellent customer service and support.

Vorteile:

Metquay's senior leadership has demonstrated their commitment to our success through early implementation. They have provided significant hands-on support and technical guidance through our first six months using the software.

Nachteile:

Metquay is a relatively new calibration lab management software provider with a limited track record, but they punch above their weight for the price point, functionality, and service.

Value for Money

Kommentare: Good customer support

Vorteile:

Everything you think of is already there and really helps...

Nachteile:

Flow of the work is sometimes confusing .

Reliable software to keep track your Records

Vorteile:

It is easy to track and keep your records even for a year. Customer support is very great. It is simple and very easy to learn.

Nachteile:

I have sometimes having trouble accessing the software. You really need a fast internet connection if you will use this.