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Text Request
Was ist Text Request?
Text Request ist ein Online-SMS-Service für Unternehmen, egal ob du SMS-Marketing gerade beginnst oder es weiter ausbauen möchtest. Über ein gemeinsam genutztes Dashboard können sich mehrere Nutzer auf jedem Gerät anmelden, um Werbeaktionen zu senden, Bewertungen anzufragen, Terminerinnerungen zu senden, sogar um Leads zu generieren und vieles mehr über deine aktuelle geschäftliche Telefonnummer. Kontaktiere die Webseite des Unternehmens, um Textnachrichten zu senden.
Wer verwendet Text Request?
Unternehmen, die eine bessere Möglichkeit zum Austausch benötigen.
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Bewertungen über Text Request
Simple Solution for GREAT Communication
Kommentare: Overall, I am very pleased with Text Request and the variety of features they provide to enhance our communication with clients and team members!
Vorteile:
Text Request is simple to use and allows us to view our messages from multiple screens
Nachteile:
We have had some issue implementing the SMS chat feature into our website and that is frustrating
Antwort von Text Request
vor 5 Monaten
Thank you for leaving us a review. If you are still having issues with the SMS Chat widget, please reach out to success@textrequest.com
In Betracht gezogene Alternativen:
Good landline texting service
Kommentare: Fast and easy to use. [sensitive content hidden] was excellent at helping us set up the program and tutored us
Vorteile:
Easy to set up and transition from previous platform
Nachteile:
That there is a limit to the amt of characters to 160
Antwort von Text Request
vor 2 Monaten
Alan, thank you for leaving this review.
Don't use if you want to get alerted of incoming messages
Kommentare: We really enjoyed Text Request for the first six months ago. Without the ability to be notified of incoming messages, it is almost useless to us. We might as well buy a cell phone and have the texts sent to that number, but I don't have the time or energy to cancel and start all over again.
Vorteile:
We like the basic functions and love the templates for similar texts that we send over and over.
Nachteile:
Text Request used to alert us of incoming messages but that function stopped working. Obviously we need to know when we have new texts coming in! We were told they were working on a solution, but that was months ago. They suggested we "escalate" messages meaning we set a time (we chose 5 minutes) and after that time, Text Request will send a message to my personal phone letting me know that we have an incoming message that is over 5 minutes old. Having messages sent to my personal cell defeats the purpose of an app on our computer that we can all share.
Antwort von Text Request
vor 5 Monaten
Stephanie, thank you for leaving this detailed review. Sorry to hear that the notifications aren't working properly for you. I've sent Support this review. If you reach out to them at support@textrequest.com We will investigate again and get you a full resolution.
In Betracht gezogene Alternativen:
It's A Great Way to Communicate
Kommentare: My overall experience, through the last few years, has been excellent. We did use it for everything for a few months when our integrated option failed us. We would export, copy and paste, and then customize all of our reminders and appointments for the next day to send as a group text to all appointments in that same time range. It worked for the most part, we just wanted to eliminate the part of having to export all of the data, then manually pull the numbers for those specific times, and create specific group messages out of those numbers on a daily basis. Too time consuming, once again not their fault.
Vorteile:
The chrome extension is something I use on a daily basis, to click a number on a page and send a quick text to it, either reminding them to sign something, look at something or to simply communicate. The ease of contacting anyone that needs contacting is why we keep Text Request, as it's not our main source of customer interaction but it is by far the easiest and fastest. The separate dashboards with different numbers, for different users, or shared users (however you want to set it up) is another huge plus. One department can use one number, while another person has access to that plus their own if needed. Definitely scalable with growing companies.
Nachteile:
If it were to integrate with our main program we use for scheduling and routing, we'd solely use it. But our program doesn't play nice with others, so it's really nothing that I can blame them for. We really have no choice but to use the integrated option because all others just fall at the wayside when needing to use the data we've already entered. Other than that, it's perfect for general daily use and to contact clients or customers quickly and efficiently, and keeping everything organized how you want it.
Antwort von Text Request
vor 3 Monaten
Thank you so much for this detailed review. Please reach out to success@textrequest.com and let them know the main program that you use.
In Betracht gezogene Alternativen:
Great platform and company
Kommentare: Great. Wonderful customer support. They are always so helpful and go above and beyond.
Vorteile:
Ease of use. Super user friendly. Able to organize my outreach.
Nachteile:
I wish I could mass upload with tags. We have so many candidates. I need to be able to categorize them easily.
Antwort von Text Request
letzten Monat
Caroline, thank you for leaving us a review. You can upload with a tag, but only one tag per list. Please reach out to success@textrequest.com for help on this.
