--- description: Detaillierte Informationen über Quiq zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Quiq Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Conversational Marketing Plattformen](/directory/31562/conversational-marketing-platform/software) > [Quiq](/software/166780/quiq-messaging) # Quiq Canonical: https://www.capterra.com.de/software/166780/quiq-messaging Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/166780/quiq-messaging?page=2) > Quiq verkauft Messaging- und Live-Chat-Lösungen, um Unternehmen und Verbraucher dabei zu unterstützen, über digitale Kanäle zu interagieren. > > Bewertung: **4.5/5** von 37 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Quiq? Für Organisationen, die ihrer Kundschaft ermöglichen möchten, ihre bevorzugten Kanäle (Messaging und Chat) für die Kommunikation anzugeben, die schneller, bequemer und kostengünstiger sind als Telefon und E-Mail. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 37 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Quiq, Inc. - **Region**: Bozeman, USA - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: 6.000,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Polnisch, Portugiesisch, Russisch, Spanisch, Ukrainisch - **Verfügbare Länder**: Australien, Deutschland, Frankreich, Italien, Japan, Kanada, Mexiko, Neuseeland, Niederlande, Slowakei, Ungarn, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alerts/Escalation - Automatische Antworten - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - CRM - Call-Center-Management - Chat / Messaging - Chatbot - Computer Telephony Integration - Dashboard - E-Mail-Management - Echtzeit-Chat für Kunden - Feedback-Management - Filesharing - Geplanter Nachrichtenversand - Human Handover - Inbox-Management - KI/Maschinelles Lernen - Kontaktmanagement - Kundenerlebnis-Management - Kundenspezifisches Branding - Lead-Distribution - Lead-Qualifizierung - Massen-SMS - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Nachrichten-Personalisierung - Offline-Formular - Proaktiver Chat - Qualitätsmanagement - Sentiment-Analyse - Service Level Agreement (SLA) Management - Terminplanung - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Verarbeitung natürlicher Sprache - Visuelle Analytik - Vorkonfigurierte Bots - Warteschlangenmanagement - Wissensbasis-Management - Workflow-Management - Zielgruppen-Targeting - Zwei-Wege-Messaging ... und 10 weitere Funktionen ## Integrationen (4 insgesamt) - Genesys Cloud CX - Intuit Mailchimp Email Marketing - SAP ECC - Zendesk AI ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support ## Category - [Conversational Marketing Plattformen](https://www.capterra.com.de/directory/31562/conversational-marketing-platform/software) ## Ähnliche Kategorien - [Conversational Marketing Plattformen](https://www.capterra.com.de/directory/31562/conversational-marketing-platform/software) - [Kundensupport Software](https://www.capterra.com.de/directory/32315/customer-support/software) - [AI Agents for Customer Support](https://www.capterra.com.de/directory/34696/ai-agents-for-customer-support/software) - [Dialogfähige KI-Plattformen](https://www.capterra.com.de/directory/31596/conversational-ai-platform/software) - [Patientenbindung Software](https://www.capterra.com.de/directory/31085/patient-engagement/software) ## Alternativen 1. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (1005 reviews) 2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Genesys Cloud CX](https://www.capterra.com.de/software/21409/genesys-cloud) — 4.3/5 (269 reviews) 4. [Wati](https://www.capterra.com.de/software/204314/wati) — 4.6/5 (207 reviews) 5. [Gladly](https://www.capterra.com.de/software/156723/gladly) — 4.8/5 (140 reviews) ## Nutzerbewertungen ### "The best chat portal\!" — 5.0/5 > **Ramil** | *8. April 2019* | Sicherheit & Untersuchungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics. > > **Nachteile**: So far, I can't see any down part on this software. I can say that this was developed perfectly. > > I have a five star experience with this software, this the best and so far. ----- ### "Cyprus Text Implementation" — 5.0/5 > **Todd** | *13. August 2019* | Finanzdienstleistungen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat. > > **Nachteile**: There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault. > > At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful. ----- ### "A child could report metrics better than Quiq" — 1.0/5 > **Verifizierter Rezensent** | *4. Dezember 2020* | Telekommunikation | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant. > > **Nachteile**: Reporting is inaccurate and timing is not counted properly. > > Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent. ----- ### "Quick Quiqs and Messages" — 5.0/5 > **Adam** | *21. Mai 2019* | Sicherheit & Untersuchungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease. Easily Editable Auto Response messages help let customers know available hours. Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text. > > **Nachteile**: I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders. > > We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam. ----- ### "Quiq is easy, convenient, and effective" — 5.0/5 > **Angel** | *21. Mai 2019* | Internet | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The setup was super easy, it's easy to navigate and use. > > **Nachteile**: It's still new so there's not as many features or as much functionality as we'd like. However, their Customer Support is fantastic and they're working hard to make improvements and help us however they can. They're very responsive. > > Overall it's been a great experience. We wanted to try out SMS and have been really happy with our customer's response as well as how easy it was to implement. We also added Apple Business Chat and it was super easy and has worked great. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/166780/quiq-messaging?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/166780/quiq-messaging) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten