Custellence

Custellence

von Custellence

Wer verwendet Custellence?

Experten hinsichtlich Kundenerfahrung und Service-Design, die gesammelte Kundenerkenntnisse in die Tat umsetzen möchten

Was ist Custellence?

Das nutzerfreundliche Tool zum Erstellen leistungsfähiger von digitalen Kunden-Journey-Maps, Nutzer-Storys, Erlebnis-Maps und Service-Blueprints:
Organisiere all deine Kundenerkenntnisse, Daten, Lösungen und Ideen an einem Ort.
Präsentiere und teile deine Maps für mehr Engagement und Wirkung.
Arbeite an Map-IRLs mit Remote-Teams zusammen, um die Effizienz zu steigern.
Aktualisiere und verwende deine Maps als Änderungspläne, indem du die einzigartigen Statuseinstellungen von Custellence verwendest.

Custellence – Details

Custellence

https://custellence.com/

Gegründet 2014

Custellence – Kostenübersicht

Custellence bietet eine Gratisversion und eine kostenlose Testversion.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Custellence Funktionen

Customer Journey Mapping Tools
Aktionsmanagement
Daten-Import / -Export
Kollaboration
Kundenprofile
Prädiktive Analytik
Umfragen & Feedback
Verhaltensbezogene Analysen
Vorlagen
Zuordnungsmodellierung
Abwanderungsraten-Management
Analytik
Community-Management
Feedback-Sammlung
Gamification
Inhalt-Syndizierung
Kommunikationsmanagement
Live-Chat
Video-Inhalte

Custellence – Nutzerbewertungen

Zeigt 5 von 12 Nutzerbewertungen

Gesamt
4,2/5
Benutzerfreundlichkeit
4,2/5
Kundenservice
4,3/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
4,1/5
Ghulam husnain ali, C.
Advisor Customer Experience Management
Unternehmensberatung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 9.12.2018

"Simple & Powerful Journey Mapping Tool"

Kommentare: We have used Custellence to illustrate the experiences customers or various organizations are going through. The digitized PDF versions of these journeys have been easily shared amongst team members and have been used affectively to communicate customer pain areas.

Vorteile: Custellence is the most elegant and simple yet powerful journey mapping tool that can be used for building collaborative and illustrative journey maps. Highly advised for teams that are starting out journey mapping and want to quickly and cost affectively digitize the 'Post-It' journeys they co-create internally or with customers, or want to collaboratively design journeys amongst geographically spread out team members.

Nachteile: There is currently no room to link real time or dash-board style metrics from a database. If that is done, and I understand that is something the the Custellence team is working on, Custellence could serve as a journey mapping tool of choice until the organization wants to integrate journey mapping, end-to-end service blueprinting, improvement road-mapping and monitoring all in one solution.

  • Quelle des Nutzers 
  • Bewertet am 9.12.2018
Anders L.
Senior service design lead
Unternehmensberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 3.5.2019

"Structure your customer centric organisation "

Kommentare: I’m a service design consultant helping organisations to develop their customer
Centric abilities. We use Custellence to connect external and internal needs and processes to effectively work with service development.
It’s great to gather customer, user and coworker research in journeys. It structures lots of information and connect the organisation based on customer needs and behaviours.

Vorteile: The flexibility to adapt and gather information in customer centric work. There is an openness in the interface to let me control how we create our customer tourneys and service blueprints.
I like the possibility to share and collaborate online.

Nachteile: Not being able to create an execute version of the information.
Sometime the map is lagging when to map is too big.

  • Quelle des Nutzers 
  • Bewertet am 3.5.2019
Jin W.
Enterprise Customer Experience NPS (Net Promoter Score) Lead
Telekommunikation, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 16.5.2020

"The most flexible journey mapping tool on the market"

Kommentare: I've been using this for nearly a year and it is truly the best journey mapping software out there. Great support too.

Vorteile: As a customer experience practitioner, I've been looking at different CX journey mapping tools. For me the most important feature that I look for in a CX journey mapping tool is flexibility. And Custellence really aces the flexibility. The thing about customer journey mapping is, you want to be able to change and move things easily. There are tools out there that look real pretty, but a nightmare to edit on the fly. A useful journey map must be easy to modify and tailor and I've never come across anything anywhere as flexible as Custellence. Flexibility is king here.

Nachteile: The cost. Frankly it's one of the more expensive journey mapping tools out there, but I can totally justify it. What I gain in productivity with this tool over others make this well worth it.

  • Quelle des Nutzers 
  • Bewertet am 16.5.2020
Orhan L.
Marketing and Sales consultant
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    1/10
  • Quelle des Nutzers 
  • Bewertet am 26.9.2019

"Terrible customer journey"

Kommentare: Non

Vorteile: Nothing at all. The whole experience was just terrible.

Nachteile: I wanted to see a free template as indicated on the site. First I lost my time on making an account. When logging in, there were no free templates at all. Then I received the e-mail form an agent where he was blablabling about how they are people oriented firm etc announcing that I will receive another 3 e-mail during the day! Sorry, that is just pathetic and this is mental raping. So, bye, bye.

Antwort des Softwareanbieters

von Custellence an 4.10.2019

Hi Orhan,
I am sorry to hear that you didn't find the free templates. They are available on our site: https://custellence.com/templates/ and are free to use either as a PDF to download or use while in the application when starting on a new journey map. Given your feedback, we'll try to make it even easier to find them in the future.
I totally understand the frustration when not finding what you're looking for - but I also wish you had told us about the problem and let us help when I contacted you after you'd sent us messages saying how angry and disappointed you were. Then we could have solved the issue.
Best regards, Sabina & Custellence Team

  • Quelle des Nutzers 
  • Bewertet am 26.9.2019
Marc F.
Founding partner
Unternehmensberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 5.2.2019

"Customer Journey Mapping on Steroids!"

Vorteile: Collaboration! That's the thing that makes Custellence great for me. But in general it feels like we're moving out of the stone age into the modern world with this tool. Of course creating maps in an analog way has its value but also it limits. And you're bound to run into these limits very quickly once you start using Customer Journey Maps on a professional level. Custellence has been the tool that allowed me to really put the needs of our customers at the center of our business in a structured and systematic way.

Nachteile: Of course there are always features that would be nice to have but overall Custellence gets the job done. I'm looking forward how it will make live even more easier in the future.

  • Quelle des Nutzers 
  • Bewertet am 5.2.2019