Wer verwendet elevio?
Von Start-ups zu Enterprise-Unternehmen, mehr als 500 Kunden vertrauen elevio, um Produkt-Kenntnisse zu verbessern und Support-Anfragen zu reduzieren.
Was ist elevio?
Elevio macht es leichter, deine Produkte zu erlernen. Verbesserung der Retention, während Support-Volumen reduziert wird. Wir machen aus deinem bestehenden Support-System ein umfassendes Erlebnis für deine Kunden, heben deine Kunden-Ausbildung auf die nächste Ebene und bieten deinen Kunden Hilfe auf Anfrage, wann und wo sie sie brauchen. Mehr als 500 Unternehmen wie Atlassian, Heap, Adroll und Dell verwenden elevio, um ihre Kundenausbildung zu verbessern und ihre Support-Anfragen zu reduzieren. Probiere unsere kostenlose 14-Tage-Testversion
elevio – Details
elevio – Preisübersicht
elevio ist verfügbar ab 79,00 $/Monat. elevio bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für elevio finden Sie unten.
elevio – Nutzerbewertungen
5 von 26 Nutzerbewertungen angezeigt
Bewertet am 2.8.2019
Elevio saved us
Kommentare: Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.
Vorteile: Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.
Nachteile: Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.
Bewertet am 5.8.2019
The best embeddable knowledge base helper on the market
Kommentare: I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.
Vorteile: It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!
Nachteile: It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.
Bewertet am 2.8.2019
Elev.io is an amazing knowledge base for in-app help
Kommentare: The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.
Vorteile: Elev.io has nailed the in-app knowledge base experience. The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API. We love that Elev.io can fire up our support widget, link to our feature release blog, and track all of those things automatically for us. Elev.io doesn't hide control of raw HTML, CSS, and JS so that you very much can customize it as needed. Most knowledge base platforms tightly lock this down which was a drawback for us.
Nachteile: The styling that comes out of the box with the external knowledge base is basic and could use a designer's love. It's too minimalistic and basic for our brand and required a decent amount of CSS to get it where we wanted it to be.
Antwort des Softwareanbieters
von elevio an 5.8.2019
Thanks Shaun, you'll love what we have coming in a few weeks with KB V2, among other things, you'll have absolute control over design & output.
Bewertet am 6.6.2018
Went from loving it to...not loving it
Vorteile: The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.
Nachteile: They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.
Bewertet am 9.8.2019
Tremendous value to our business and customers
Kommentare: Great product, great team, great value to our business.
Vorteile: Elevio gives our customers one place to get whatever help they need. It gives us a single point of integration for all our services, helping us focus on improving content and service as we grow.
Nachteile: The menu navigation isn't particularly intuitive, but it's adequate.