Wer verwendet ShipBob?

ShipBob bietet Versand- und Fulfillment-Services für E-Commerce-Unternehmen. Eine skalierbare und nutzerfreundliche Fulfillment-Lösung, mit der E-Commerce-Unternehmen Logistik im Amazon-Maßstab stemmen können.

Was ist ShipBob?

ShipBob ermöglicht Versand und Logistik am nächsten Tag oder nach 2 Tagen für schnell wachsende E-Commerce-Marken – durch verteilte Fulfillment-Center und eine Auftragsverwaltungssoftware.

Mit Fulfillment-Centers in Los Angeles, Chicago, Dallas und Bethlehem ist ShipBob strategisch in der Nähe von Kunden positioniert und bietet kostengünstige, schnelle Versandoptionen. Die Software bietet vollständige Transparenz über deine Abläufe und integriert sich in Shopify, BigCommerce, WooCommerce, Magento und mehr.

ShipBob – Details

ShipBob

https://www.shipbob.com/

Gegründet 2014

ShipBob – Kostenübersicht

ShipBob bietet eine Gratisversion und eine kostenlose Testversion.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Online

ShipBob Funktionen

Auftragsverwaltungssoftware
Auftragsabwicklung
Auftragserfassung
Auftragsverfolgung
Inventarverwaltung
Katalogmanagement
Retourenmanagement
Rückstandsverwaltung
Spezielles Auftragsmanagement
Versand-Management
Wiederkehrende Bestellungen
Containerverschiffung
Import/Export
Konnossement
Lagerhaus-Management
Lieferpreisberechnung
Luftfracht
Paketversand
Seefracht
Sendungsverfolgung
Spedition
Versand auf dem Landweg
Versandservice-Integration

ShipBob – Nutzerbewertungen

Zeigt 5 von 82 Nutzerbewertungen

Gesamt
4/5
Benutzerfreundlichkeit
4,1/5
Kundenservice
4/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
3,8/5
Anastasia A.
Founder
Sportartikel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 5.5.2019

"Changed my life!"

Kommentare: Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing. The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR. If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws.

Vorteile: Very very easy to use and intuitive. Seamlessly integrated with my Shopify store!

Nachteile: I honestly can't think of anything that I don't like.

  • Quelle des Nutzers 
  • Bewertet am 5.5.2019
Jazmen D.
Owner
Konsumgüter, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 18.9.2019

"Overall Thoughts About ShipBob Experience"

Kommentare: I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps.

Vorteile: User friendly software. Customer support is reliable & transparent.

Nachteile: Sometimes the response is slow with loading pages.

Antwort des Softwareanbieters

von ShipBob an 19.9.2019

Jaz, thanks so much for taking the time to visit with us in person and leave this review. Keep up the success!

  • Quelle des Nutzers 
  • Bewertet am 18.9.2019
Rachel K.
CEO
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 15.5.2020

"If I could give 0 stars, I would"

Kommentare: If you are looking for a fulfillment partner, ShipBob is a horrible option. In our experience... They lied about their rates and technological capabilities. They fought with us when we brought issues to their attention. Their failures resulted in hours and hours and hours of our time being devoted to something we thought we were outsourcing. Worst of all, we lost customers due to delayed orders and faulty tech related to shipping options. We had significant issues with ShipBob since we very first began working with them, and every time one issue was solved, another occurred. Below are the issues we encountered, and based on other reviews and of their own admission, I know we are not the only company to face issues like these.

Vorteile: -The Dashboard is nicely designed and easy to navigate

Nachteile: - They bait-and-switched us on affordable 2 Day shipping. It took getting one of the company's founders involved for them to fulfill the promises they made, and contracted for, regarding giving our customers access to affordable 2 Day shipping. - They consistently overcharged us for fulfillment, requiring us to do several audits and request credits for being overcharged. These exercises took hours and involved a lot of back-and-forth each time. In some cases, it wasn't until we threatened legal action that they credited us for these overcharges. Overall, we were credited several thousand dollars for overcharges, which is not insignificant. - They offered us "real time rates" for overnight orders that were not actually tied to real time rates; it was a complete misnomer and false promise. This resulted in us under-charging customers and having to cover the difference, which turned profitable sales into losses. - For a reason they still cannot explain, they removed all shipping options and rules, and instead put in place a $20 ground option (our product retails for $39.95 and weighs 6 ounces). Our conversion rate plummeted from 4.6% to 1.3% during the time that our shipping options were affected. We were not the only customer affected by this issue, and because ShipBob never got to the bottom of why it happened, they could not assure us it wouldn't happen again.

  • Quelle des Nutzers 
  • Bewertet am 15.5.2020
Courtney J.
Dir Business Development
Gesundheit, Wellness & Fitness, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 23.3.2020

"A simply platform that allows you to focus on your core business-all with an amazing support team!"

Kommentare: I oversee business development efforts for Natural Cycles and recently was tasked with taking over our US logistics. When I first took this over everything seemed like a foreign language but [SENSITIVE CONTENT HIDDEN] (Shipbob support team) reassured me he would be able to help me every step of the way! He has been incredibly prompt with his support and has taken several calls with me to personally walk me through features on the platform. He never has seemed frustrated (and with all my questions, I do not know how this was possible!). I just wanted to call the support team's superior service and recognize how simple the software is to use. The features are so straightforward.

Vorteile: The software was easy to integrate with our core systems. The order tracking is clear and concise. The analytics tool allows you to easily sort through the data and sku performance allowing you to focus on inventory tracking with ease! Submitting WROs have never been more clear and inventory management across all warehouses is seamless.

Nachteile: I truly have no complaints. The software and the support team are amazing!

  • Quelle des Nutzers 
  • Bewertet am 23.3.2020
Louisa T.
Product Manager
E-Learning, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 26.8.2019

"Great platform for those starting with fulfillment"

Kommentare: Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.

Vorteile: The dashboard is easy to use. Customer service is great and answers all of my questions quickly.

Nachteile: Order and product pages load slowly. I've had issues with posters getting damaged in shipping.

  • Quelle des Nutzers 
  • Bewertet am 26.8.2019