von LiveChat4.8 / 5 24 Bewertungen
Wer nutzt diese Software?
ChatBot wurde für alle Unternehmen entwickelt, die Chatbots für alltägliche Kundenanfragen entwerfen, erstellen und bereitstellen und die Kundenerfahrung verbessern möchten.
Durchschnittliche Bewertung24 Bewertungen
- Gesamt 4.8 / 5
- Benutzerfreundlichkeit 4.9 / 5
- Kundenservice 4.9 / 5
- Funktionen 4.9 / 5
- Preis-Leistungs-Verhältnis 4.8 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja, Kostenlose Testversion
Cloud, SaaS, Web
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 2002
ChatBot bietet die beste Bot-Plattform zum Entwerfen, Erstellen und Bereitstellen von Konversations-Chat-Bots, um mit Kunden zu sprechen und Nutzern Informationen bereitzustellen. Durch die Unterstützung des One-Click-Integrationsprozesses mit Facebook Messenger und einer Reihe anderer Dienste kannst du in kürzester Zeit leistungsstarke und intelligente Bots ausführen. ChatBot ermöglicht die Verwendung von Entitäten, das Erstellen von Konversationsszenarien und nutzt natürliche Lernprozesse und maschinelles Lernen, um ein für den Kunden menschenähnliches Erlebnis zu entwickeln.
- Code-Free Development
- Kontextabhängige Anleitung
- Virtueller Assistent
- Vorkonfigurierte Bots
- Wiederverwendbare Komponenten
- für Entwickler
- Für E-Commerce
- Für den Vertrieb
- Prädiktive Analytik
- Virtueller persönlicher Assistent (VPA)
- für das Gesundheitswesen
- Bildschirm teilen
- Integration von Dritten
- Kundenspezifisches Branding
- Proaktiver Chat
- Transfer / Weiterleitung
- Vorformulierte Antworten
Die hilfreichsten Reviews für ChatBot
Bewertet am 8.2.2018
BotEngine combines the reliability of LiveChat with the functionality of a bot.
Kommentare: BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.
Vorteile: What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting. When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots. When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc. I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started. I'm a BotEngine customer for good.
Nachteile: What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.
Bewertet am 12.2.2018
SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website.
TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc
This vital analytical information ,enable us measure the performance of our helpdesk team.
Nachteile: The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially.
Bewertet am 16.5.2018
Botengine may be a threat to my job,someday.
Vorteile: Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries.
Nachteile: Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired?
Bewertet am 12.6.2018
Botengine takes control of parts of our customer care duties.
Botengine was simple to integrate with Livechat ,which is our helpdesk program at work.Creating a chatbot on Botengine and integrating with our Livechat tool took less than twenty minute.
Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time. Botengine assists our customer care team in responding to regular questions which our customers usually ask ; questions whose answer already lies on one section of the website or another. Therefore on most occasions ,Botengine simply refers our web visitors to sections of the website ,where the answer to their question lies.
Nachteile: Nothing. We deployed Botengine to address regular questions customers have for the helpdesk team and in situations where it is unable to address questions posed by a customer, it connects such a customer to our human helpdesk support team. This job it has done well so far.
Bewertet am 20.8.2018
Botengine wins the sales team time.
Kommentare: Botengine helps reduce the chat workload faced by the sales team.By addressing simple ,popular customer complaints ;Botengine enables the sales team direct their efforts towards addressing bigger hurdles faced by our customers.
Vorteile: Botengine is a product of Livechatinc and it is no surprise it is so efficient.I love how easy it is to create a chatbot via the Botengine platform and also the fact creating a chatbot requires no technical background.The level of support provided the team during the setup and continuous usage of our chatbot by the Livechatinc team ; allowing us know about newer ways through which we can improve the efficiency of our bots.
Nachteile: Botengine is a fantastic addition to the support infrastructure we have available to customers.Ensuring customers can still get attended to during weekends when sales agents are on break.