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seit 15 Jahren bei der Softwareauswahl

Was ist Chatbot?

ChatBot bietet die beste Bot-Plattform zum Entwerfen, Erstellen und Bereitstellen von Konversations-Chat-Bots, um mit Kunden zu sprechen und Nutzern Informationen bereitzustellen. Durch die Unterstützung des One-Click-Integrationsprozesses mit Facebook Messenger und einer Reihe anderer Dienste kannst du in kürzester Zeit leistungsstarke und intelligente Bots ausführen. ChatBot ermöglicht die Verwendung von Entitäten, das Erstellen von Konversationsszenarien und nutzt natürliche Lernprozesse und maschinelles Lernen, um ein für den Kunden menschenähnliches Erlebnis zu entwickeln.

Wer verwendet Chatbot?

ChatBot wurde für alle Unternehmen entwickelt, die Chatbots für alltägliche Kundenanfragen entwerfen, erstellen und bereitstellen und die Kundenerfahrung verbessern möchten.

Chatbot Software - 1
Chatbot Software - 2
Chatbot Software - 3
Chatbot Software - 4
Chatbot Software - 5

Du bist nicht sicher, ob Chatbot das Richtige ist? Mit einer beliebten Alternative vergleichen

Chatbot

Chatbot

4,7 (55)
50,00 $
Monat
Kostenlose Version
Kostenlose Testversion
47
5
4,8 (55)
4,6 (55)
4,7 (55)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
1.799,00 €
Monat
Kostenlose Version
Kostenlose Testversion
64
17
4,2 (111)
4,0 (111)
3,9 (111)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Chatbot

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,8
Kundenservice
4,7
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
71%
4
27%
3
2%
Greg
Greg
Owner in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

BotEngine combines the reliability of LiveChat with the functionality of a bot.

5,0 vor 6 Jahren

Kommentare: BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.

Vorteile:

What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting. When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots. When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc. I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started. I'm a BotEngine customer for good.

Nachteile:

What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

Lauren
Programs Coordinator in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Program for Conferences!

5,0 vor 3 Jahren

Kommentare: This is a great software! My company loved it because we gave our attendees a personal experience as we logged in as ourselves. We were able to "say hi" to attendees while they were looking around the platform. This gave the attendees an "in-person" feel as if we saw them at an in-person conference. The analytics were great and we gained a lot of knowledge about our attendees and how we can improve our event for next time.

Vorteile:

I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster.

Nachteile:

The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great.

Melissa
Director of Marketing in Kanada
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Interesting Product but Very Steep Learning Curve

3,0 vor 5 Jahren

Kommentare: We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

Vorteile:

It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Nachteile:

The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!

Azizah
Azizah
Office Management in Malaysia
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Ai chat platform with Chatbot

4,0 vor 2 Jahren

Vorteile:

The chatbot is not too demanding to use. After establishing a few encounters, you'll be well on your way to executing many more. It's simple to get started training the bot, and looking back on old conversations can reveal any problems with the answer sequence and easy to fix the wrong sequence.

Nachteile:

The most glaring drawback of ChatBot is that it cannot deal with more complicated customer dissatisfaction scenarios, limiting its usefulness to website users with simple troubles only.

Temitope
Temitope
Helpdesk Analyst in Nigeria
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Perfect,effective experience.

5,0 vor 6 Jahren

Vorteile:

SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team.

Nachteile:

The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially.