Was ist Chatbot?

ChatBot bietet die beste Bot-Plattform zum Entwerfen, Erstellen und Bereitstellen von Konversations-Chat-Bots, um mit Kunden zu sprechen und Nutzern Informationen bereitzustellen. Durch die Unterstützung des One-Click-Integrationsprozesses mit Facebook Messenger und einer Reihe anderer Dienste kannst du in kürzester Zeit leistungsstarke und intelligente Bots ausführen. ChatBot ermöglicht die Verwendung von Entitäten, das Erstellen von Konversationsszenarien und nutzt natürliche Lernprozesse und maschinelles Lernen, um ein für den Kunden menschenähnliches Erlebnis zu entwickeln.

Wer verwendet Chatbot?

ChatBot wurde für alle Unternehmen entwickelt, die Chatbots für alltägliche Kundenanfragen entwerfen, erstellen und bereitstellen und die Kundenerfahrung verbessern möchten.

Wo kann Chatbot bereitgestellt werden?

Cloud, SaaS, webbasiert

Über den Anbieter

  • LiveChat Software
  • Ansässig in Boston, USA
  • 2002 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln und 225 weitere

Sprachen

Deutsch, Dänisch, Englisch, Finnisch, Französisch und 12 weitere

Chatbot Kosten

Startpreis:

50,00 $/Monat
  • Ja, kostenloser Test verfügbar
  • Keine Gratisversion

Chatbot bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Chatbot ist ab 50,00 $/Monat verfügbar.

Preismodelle Kostenlose Testversion

Über den Anbieter

  • LiveChat Software
  • Ansässig in Boston, USA
  • 2002 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln und 225 weitere

Sprachen

Deutsch, Dänisch, Englisch, Finnisch, Französisch und 12 weitere

Chatbot – Videos und Bilder

Chatbot Software - 1
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Chatbot Funktionen

  • Automatische Antworten
  • Berichterstattung / Analyse
  • Chatbot
  • Code-Free Development
  • Drittanbieter-Integration
  • Echtzeit-Chat für Kunden
  • Human Handover
  • KI/Maschinelles Lernen
  • Kundenspezifisches Branding
  • Lead-Distribution
  • Lead-Qualifizierung
  • Live-Chat
  • Maschinelles Lernen
  • Mehrsprachig
  • Multi-Channel-Kommunikation
  • Offline-Formular
  • Prädiktive Analytik
  • Spracherkennung
  • Transfer / Weiterleitung
  • Verarbeitung natürlicher Sprache
  • Virtueller persönlicher Assistent (VPA)
  • Vorkonfigurierte Bots
  • Zielgruppen-Targeting

Alternativen für Chatbot

The #1 customer messaging platform in retail, Heyday by Hootsuite combines the power of AI with the human touch to deliver 5-star CX.
TruVISIBILITY's suite of AI-driven, easy-to-use marketing apps is fully integrated and offers free monthly usage without a credit card.
The 2nd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows.
Quiq verkauft Messaging- und Live-Chat-Lösungen, um Unternehmen und Verbraucher dabei zu unterstützen, über digitale Kanäle zu interagieren.
Live Chat mit Team-Management, proaktiven Meldungen, Einkaufswagen-Integration. Echtzeit-Analysen, um nur auf die richtigen Besucher zu zielen.
Konversations-KI-Plattform zur Entwicklung, Bereitstellung und Ausführung von Conversational KIs ohne Codierung auf jedem Kommunikationskanal
Reduce your workload by connecting service channels, integrate your software and start automating today.
Eine umfassende Kundenerfahrungsplattform, um durch Bewertungen gefunden zu werden, via Textnachrichten ausgewählt zu werden und das beste Unternehmen zu sein.
Ein fortschrittliches Marketing- und Vertriebssystem, das zur Automatisierung der personalisierten Kommunikation und zur Optimierung der internen Prozesse beiträgt.

Bewertungen über Chatbot

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,8
Kundenservice
4,7
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
72%
4
26%
3
2%
Greg
Greg
Owner in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

BotEngine combines the reliability of LiveChat with the functionality of a bot.

5,0 vor 5 Jahren

Kommentare: BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.

Vorteile:

What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting. When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots. When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc. I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started. I'm a BotEngine customer for good.

Nachteile:

What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

Lauren
Programs Coordinator in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Program for Conferences!

5,0 vor 12 Monaten

Kommentare: This is a great software! My company loved it because we gave our attendees a personal experience as we logged in as ourselves. We were able to "say hi" to attendees while they were looking around the platform. This gave the attendees an "in-person" feel as if we saw them at an in-person conference. The analytics were great and we gained a lot of knowledge about our attendees and how we can improve our event for next time.

Vorteile:

I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster.

Nachteile:

The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great.

In Betracht gezogene Alternativen: Drift

Gründe für den Wechsel zu Chatbot: Great price, easy to use, and great overall feeling.

Verifizierter Rezensent
Enterprise Architect in Türkei
Verifizierter Nutzer auf LinkedIn
Bankwesen, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Chatbot is a "must to have", is not "nice to have"

5,0 vor 2 Monaten Neu

Kommentare: Chatbot is a technology that makes easy to communitication a person and a platform.

Vorteile:

Today , chatbot is not an optional product to choose. Chat is a "must to have" product for especially banking industry and finance instutations. Customer would like to talk to someone that helps him/her to find what he/she wants. customer is doing things depends on him/her needs by chatting with chatbot like chatting a friend or family member at whatsapp, telegram, BiP etc.

Nachteile:

Implementation is not easy because each chatbot has to be customized based on the business needs and spesific products. Also, chatbot should be integrated across platforms and applicationsapplications (mobile app, web app, desktop app, call center etc)

Melissa
Director of Marketing in Kanada
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Interesting Product but Very Steep Learning Curve

3,0 vor 4 Jahren

Kommentare: We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

Vorteile:

It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Nachteile:

The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!

Vidya Sagar Reddy
Cloud Support Engineer in USA
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Chatbot the future of conversations!!

5,0 vor 4 Monaten

Kommentare: Awesomeness loaded and its the future

Vorteile:

I like it get to do the less complex things without the need of individual having to chat and helpful in pointing to the needful resources to gather the information needed

Nachteile:

Not tailor made for all the situations where human touch can add lot of value in showing empathy and addressing issues