RhinoFit

RhinoFit Review

Vorteile:

Very affordable regardless the size of your business. Great customer service!

Nachteile:

Unable to create and save personalized automated emails. Mobile app needs a lot of work -- buttons too small for those with large fingers, is identical to website. needs to be simplified. Need to have a discount code option at checkout to reduce the workload on the seller.

RhinoFit Review

Kommentare: For all aspects stated above, I am still happy with RhinoFit, but again becoming a little more user friendly with CrossFit gyms needs and wants would benefit both sides.

Vorteile:

Now that I have everything set-up I believe this software helps my staff and my membership population greatly on a daily basis. We use it for wod posting,on our website,on the app and on a large screen at the gym. We use the app for reserving class times this helps coaches to prepare for class size, we track attendance. We also use this software for all our credit payments. I believe it serves its purpose well

Nachteile:

I wish the software had a bit more ease of use, and user friendly applications with-in a CrossFit gym setting. Example: I wish my athletes could see a real time daily leader board. this would get my members to use your app more and they would become more invested.Most all of them use another app like Wodify or beyond the Whiteboard, or Triib to keep track of benchmarks, weightlifting maxes and wod tracking. Upgrading this end of you service would keep me around longer. I strongly recommend your software to others, but they also usually ask about the ease of wod tracking and a leaderboard.

Rhinofit Review

Kommentare: Okay. Just have to keep playing with it.

Vorteile:

Easy to navigate. Generates reports. Robust menu.

Nachteile:

Not being able to do more on financial management (editing and cleaning up) and membership status (move to Hold or Inactive tab).

disappointed

Kommentare: im praying to never meet other companies like rhino!!! could be 2 times in a hell!!!!

Vorteile:

when you can take photo of your clients, this is the only thing is woking good

Nachteile:

how they treat you after you sigh the contract!!!

Love it

Kommentare: Great software, great features, needs some functionality and streamlining customizations for clients.

Vorteile:

This system is very functional and scalable. You don't get charged extra for having more members and they have a lot of features built-in. Definitely, recommend them.

Nachteile:

Some features are limited. Like having to go from page to page to get contact information for people with failed payments. Not a deal-breaker but kind of a headache since going back will refresh your previous page to the beginning. I usually have to create multiple tabs.

Better products for cheaper are out there than this bug-ridden mess.

Kommentare: We moved to rhinofit because they were cheap, and it was a huge mistake. They offer no help with setup, and it's convoluted to the point where it seems to want to sell you on paying them to set it up for you. Customer service isn't very helpful.

Vorteile:

The SMS feature was nice. Technically speaking it has a wide range of features, even if the implementation of those features are poor.

Nachteile:

UI is confusing and you will constantly make a tiny error that resets an entire action you were performing. There have been almost no feature updates since I joined, and it feels dated and behind the times. The help documentation is useless. I've lost entire emails I've written up because of their UI being so bad. There's no record of the emails you've sent from the system. The reporting functions are way too basic and extremely confusing to use. Memberships are a hot mess - if you want to make a change to a membership, like modifying your pricing, too bad. You need to create a new membership and then go into each of your members and apply the new one, because even if you make a change to one people are already using it doesn't apply to existing memberships. They also don't tell you until you sign up that you have to use their payment processor - you can't use square or stripe or anyone else with reasonable rates. If you don't want to use their PP? They charge you double the cost each month. The payment processor is a joke and makes you jump through hoops that were designed in the year 2000, even requiring you to go through "PCI training," which is a technology compliance for developers, not for gym owners. Finally, if you get sick of rhinofit and want to quit...you learn you're locked into a 3 year agreement with the payment provider, it costs $400 to cancel it, and if you cancel rhinofit but not the PP agreement they'll charge you each month regardless.

awesome software!

Kommentare: transitioning from Mindbody to Rhinofit was a little difficult but the customer service I got from rhinofit was great. Was never hard at all to get a hold of someone to help you.

Vorteile:

it is simple to use and has everything and more that you need to start up your gym!

Nachteile:

nothing really can i can bad about the system...

Easy and efficient

Kommentare: Being a small business, I can't be at my club 24/7 but Rhinofit can. Having the ability to not be onsite and still do business is an added plus I was not expecting for the cost. Rhinofit is cost effective and delivers what it promises.

Vorteile:

Rhinofit is easy to set-up and use on the first day. It has excellent features which help you understand the flow of your daily club usage that help you boost attendance during slow times. You can set to send group or individual emails. I am ready to integrate the door system that will let clients in.

Nachteile:

I haven't found anything I do not like about Rhinofit.

Worst Software on the Market

Kommentare: Piss poor. Was over charged, nothing the sales rep said was the truth, door system is next to worthless, numerous glitches that caused billing issues etc.

Vorteile:

Nothing. System doesn't work as it should.

Nachteile:

Door system constantly failed and member's billing was always getting messed up.

RhinoFit

Kommentare: Overall we have had a good experience. Payment takes about 2 days through Gulf Management System which for a business is a little too long.

Vorteile:

I like the easy accessibility of the software. In addition, the added features they continue to update it with.

Nachteile:

It is not very client friendly. It would be great if they would move towards a more client centered application for our members in terms of client retention emails (there's a cap on automatic emails), maybe even including an automatic texting system, an easier way for people to schedule classes.

Door Access Control Troubleshooting

Kommentare: Overall Happy!

Vorteile:

As with all technology you sometimes run into issues. We are a 24/7 access Gym so our door access control is extremely important. We recently had a few problems but with the support of [sensitive content hidden] we resolved the issues. Great all around system!

Nachteile:

No weekend phone customer service for a company the provides 24/7 door access control systems.

Retrofit Athletics True Review

Kommentare: I like the overall experience. Rhinofit staff has really helped with tech support when I have called with questions so that is much appreciated. I just think there are some small technical aspects that could be adjusted to make this software a rockstar in the fitness industry.

Vorteile:

I like that the software keeps tracking simple. I do think it would be nice to customize the website integrations better along with adding better membership plans via Training vs Memberships.

Nachteile:

The APP. That is the biggest complaint is the use of the app makes it very difficult for our members and trainers. Load times take far to long to make it a useful tool to get incoming members and change schedules.

Daily operations

Kommentare: Rhinofit has been great for us, we moved from a mobile gym service to adding our own gym space about 2 years ago and having this system monitor and track everything and allow our clients to book in has been a game changer for us.

Vorteile:

This software has helped us monitor our clients activities, accept and record client payments, allow our clients to book their classes, monitor reports and all other general day to day operations for our business. The pricing is also a great point of difference from other similar software available on the market.

Nachteile:

We have problems with client payments from time to time with odd reasons for failed payments and it can be a real pain to try and track down the source of the problem. Personalisation of the app so it is more recognisable for our clients with our branding on it would be an awesome option to have available.

Rhinofit

Vorteile:

Simplistic and doesn't have all the things that nobody needs that simply confuses the user. Simplistic design makes the chance of error smaller and that is key for a business.

Nachteile:

the schedule calendar is not user friendly. We have to set up our appointment slots in blocks of 10 minutes. However, once you do that the visual on the calendar is very difficult to see which time slot you're selecting. I was told that I could use our own scanners we already had in place then I was charged for Rhinofit's scanner and once I received all the expensive hardware that I was told I needed to be able to use our present scanners, found out I couldn't use our present scanners. Then after I complained that I invested a bunch of money in something that was never going to work in the first place, I got a pissy email from one of the techs. Up until that point the service was decent but that was a pretty shitty experience. I can't imagine treating a client of ours in the same way.

Good service but some simple tweaks could make it SO much better.

Kommentare: Ok so far. But i find it difficult to select classes with the surface area being so small on the calendar.

Vorteile:

Simple to use, good price. Easy to add members.

Nachteile:

I dont like that there is no credit system. Meaning that if a client books a session and does not show up there is no way of penalising them. I think there should be a feature where we can mark that client as 'not attended' and in turn it then charges them one of their paid credits. So if a client has 12 credits per month and they dont show up they get charged a credit even if they havent used that class. Then if they do it 3 times in the space of a month it stops them from booking in so that they have to contact the admin staff to get back to using their credits.

Great for the price.

Kommentare: It does all of the main functions I need it to do. I wish the app was more user friendly. My gym members complain about signing into class beforehand because the app is hard to navigate and it is really hard to use the calendar.

Vorteile:

It keeps all the members information organized. I like the automated emails when bills are overdue or when members have not come to class. It is easy to add products to sell and change the memberships around.

Nachteile:

The app is not user friendly. You have to sign in every time, the buttons are hard to push because they are so tiny. The email does not have spell check, there is a lot of room for error when sending out mass emails.

i enjoy using rhinofit for my gym software

Vorteile:

i really like the ability to control payments and memberships. It is also easy to access the whole system.

Nachteile:

I don't have a crossfit gym, I own a powerlifting/strongman. so the wod style system and gym classes are not usefull to me. also it would be nice if rhinofit sold barcode scanners and key barcodes for memberships instead of me shopping third party

RhinoFit 2.0

Kommentare: I thought 1.0 was way easier to navigate. Sure it looks nice and yes technology needs to keep moving ahead . However I feel like the usability got to complicated. Simple is better in my eyes. As an affiliate owner I now dread having to use the system. Where as the original I though was easy to guide through. I also feel that the customer service has really gone down hill. When there is a problem the responses are not super helpful. Also when the transition happened with 2.0 I believe that there should have been better communication. Sadly I am finding myself looking into different gym management software.

Nachteile:

To complicated. To many tabs make day to day operations easier.

Finally someone got it right!

Kommentare: In ten years as a gym owner, we have used every major brand of Client Management Software. This transition has by far been the easiest and cleanest. If you want to make it even easier, take them up on their ridiculously inexpensive setup fee and just send your old database over. RhinoFit so far is proving to be an excellent portal for our memberships and retail while simple and easy to manage for the staff. (We do not use the athlete performance tracking features, full disclosure, nothing bad just happy with our current)

Vorteile:

Menus are clear and intuitive. There is a real sense of sticking to what matters and eschewing the fluff and things that go ding. Customization might not be as high as some other systems, but fewer weeds as well. When we were setting up our account, I had Jury Duty and programmed all of our membership offerings on the phone app in just a couple of hours. Responses via e-mail and phone support have been timely and helpful.

Nachteile:

Some of the supporting videos and help database are not completely up to date yet. but like I said above my questions were answered promptly and correctly

Payment Gateway's

Kommentare: Rhino Fit offers excellent business management kiosk all is streamlined user friendly but accepting payment online through software is issue.

Vorteile:

Fitness ranking, Personal profile, Account management.

Nachteile:

No Payment gate way in South Africa, My users have to be billed in US dollars the exchange rate is +-12 times the amount. SA has the world highest fitness revenue but NO software offers a payment gate way is our country. Paysafe ,paypal all can not assist us. SA has Intesity that does not have as many features as Rhino Fit but dominate the sa market. Boxchamp also cross fit, Kick Fit will be the sales agents for your company if payment gateway can be resolved.

Years of Great Service

Kommentare: Put simply, it works. We never have problems with receiving payments, tracking members (who check in), and making sure the membership/payment aspects of our operations is working.

Vorteile:

It works. We've used RhinoFit for about 4 years now, and it works as it should, helps us keep our business running, and I love it.

Nachteile:

Workout tracking is not really functional. I also wish our members could check in on their phone.

Good

Kommentare: Rhinofit is good, we like it very helpful but somehow there is always something that we don't understand or something that wasn't like what we wanted. But the good thing is, we always contact the customer service and they are pretty helpful to solve the problem.

Vorteile:

Can access anything we need, the software has the records.

Nachteile:

Is not that easy to understand for any other needed. like, let say we would like to set up a signature or email header on the system. But is kinda hassle where we have to contact the customer service.

Software Good But Needs Upgrades

Kommentare: The main benefit of RhinoFit is making it a simple process to link a member's payment profile with another. THis way, we don't have to enter the information twice.

Vorteile:

From an owner standpoint, I like the reporting and the scheduling of classes.

Nachteile:

I don't like that there is no direct link to my phone from the RhinoFit Calendar to my google calendar. We live by our phones so this is a MUST HAVE feature. Second, there needs to be a NEW MEMBER link. RXGym had this feature and helped capture any potential members information or to sign up for a class. It is time consuming to have myself or one of my staff go in and have to go add a person right before class time. These two features are VERY important to my business so if these cannot be acheived soon i maybe shopping around

review from Forever Fit

Vorteile:

on a day to day basis most of what we do the software is easy to use.

Nachteile:

Some features for example the notification for the miss you email still get sent out even when Member is on a hold. The software should be able to pick this up and make adjustments.

Review for RHino

Kommentare: over all its good. Most of the time when I need help there is someone to answer customer service

Vorteile:

I dont have to bill collect anymore..i can just set people up on auto pay

Nachteile:

its not easy to tell who has paid me. I have to log in to my credit card account and merchant account and it doesnt always have my clients name on it who paid.