Regroup Mass Notification

Regroup helps keep our staff safe

Kommentare: In addition to using Regroup to alert staff when there is an incident requiring the use of safety protocols, we use Regroup as a way for our staff to alert their teams when they are going out and returning from the field. This is a very helpful, especially when staff are not returning to the office after being in the field.

Vorteile:

Regroup is easy to access, and a quick and easy way to alert staff when an incident is happening and to use safety protocols to enter or leave the building.

Nachteile:

The fact that new users have to create an account on the computer before being able to log into the mobile app, it would be more convenient to be able to do it all from the mobile app.

Regroup -- Useful for mass communication

Kommentare: Check if your institution needs mail merge right away. From my recollection- the mail merge (importing custom fields within a csv) did not exist when we were using it.

Vorteile:

The ability to manually upload groups that you can pull from datasets. Prepopulating groups allows for quick emergency notification generation. The texting and opt out ability for students is pretty painless. Configuring users for admin level access easy and quick. Training is easy and quick. Support is there. The texting add on /texting carrier is pretty painless to use. There doesn't seem to be an issue using them as a texting aggregate. Best cost from others at the moment, both in text and user count.

Nachteile:

Groups can be overwritten by anyone with admin level access. Count of members in the group reflect existing contact information/contact information doesn't always accurately reflect the manual load. Shared opt out-- if individuals belong to multiple bodies using regroup, opting out of one opts out of the entire regroup platform. Support is not very effective -- long response times. Inability to understand higher level technical questions (importing custom fields). The largest drawback is the inability to mail merge, which cripples the software for customization. There supposedly an update that was scheduled to include this feature, but we had to migrate to a different mass communication system for mail merge.

Regroup Review - Great Product

Kommentare: Our Customer Success Manager - [SENSITIVE CONTENT] was great! I am an administrative assistant with the duty of helping set up version 2.0. I couldn't have done it without him. He put up with all of my calls and questions (and I had a lot of them) :)
We are probably not using Regroup to it's full potential.

Vorteile:

The ability to assign different roles to different Admins so they can manage the messages that are important to them. I really like the upgrades were made in 2.0 to make sending messages quick and effortless. Being able to have a group of groups in channels makes setting up the admin authority over multiple groups and sending messages to multiple groups. I have to admit, after working with groups, it took awhile to adjust to channels, but once you "get it" you will be happy.

Nachteile:

We have a few unique situations; we upload a few different files with different data in each. Our IT department is working with Regroup on a solution so that multiple files can be uploaded without updating or changing data in other groups.

Reveiw of Regroup Online Mass Notification

Vorteile:

Somewhat easy to use. Managed in the cloud.

Nachteile:

We explicitly found cross data contamination. We are a community college and our local K-12 school system already was using Regroup for mass notification. When we uploaded our data and ran reports, we found incorrect data with our dual enrolled students (these are seniors taking a college class before graduating High School.) Regroup explained that because we had a record that had the same name as a record for the local school system, we were getting the wrong data. Apparently, Regroup did not have the proper digital security boundaries between our data and the K-12 data, meaning all records were being kept in the same database. Regroup then claimed they would work to correct that within the year. Unacceptable in this day and age of high Cyber Security threats.

Great Communication Tool

Vorteile:

This product is super easy to use! You can use it via app on your smart devices or via computer. You can schedule messages to go out to your groups at certain times. Everyone gets added to the system during orientation and then as managers, we can make smaller groups for our departments. Need a shift covered fast? Send out a Regroup message to reach everyone in your department. You can select phone call, text, or email or any combination of the 3.

Nachteile:

Message size is limited to 160 characters per text. If it is longer that that, the group will get a link to the post. Sometimes I need just a couple more letters!