Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Zadarma?

Mit dem Zadarma Business Phone System (Cloud-Telefonanlage) können Sie Ihre Sprachkommunikation mit Kunden, Leads und Partnern auf effizienteste und produktivste Weise einrichten. Unabhängig von der Anzahl der Mitarbeiter, Büros auf der ganzen Welt und verschiedenen Arbeitszeiten können Sie ein integratives IVR-System konfigurieren und alle seine Vorteile zu niedrigen Preisen nutzen.

Wer verwendet Zadarma?

Für Einzelpersonen, kleine und mittlere Unternehmen, große Unternehmen.

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Zadarma

Zadarma

3,6 (50)
0,00 €
Monat
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Kostenlose Testversion
69
12
3,4 (50)
3,6 (50)
3,1 (50)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
79
7
4,7 (36)
4,9 (36)
5,0 (36)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Zadarma

Durchschnittliche Bewertung

Gesamt
3,6
Benutzerfreundlichkeit
3,4
Kundenservice
3,1
Funktionen
3,6
Preis-Leistungs-Verhältnis
3,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
46%
4
16%
3
8%
2
8%
1
22%
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

I soon came to appreciate how this VoIP contributes to efficient & economical business communication

5,0 vor 6 Jahren

Vorteile:

Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders. Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

Nachteile:

I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup. The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.

Dmitriy
Dmitriy
CEO in USA
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Account offline without a proper warning

4,0 vor 5 Monaten

Kommentare: Used the service for over 7 years prior to that.

Vorteile:

Hello, After being a customer for many years I have received a request for verification stating that I need to upload a copy of my passport and until I do none of my numbers are functioning and balance can't be topped up. I have completed verification in a timely manner, but account is still offline. During this period none of the incoming phone calls are routing to our numbers. I have been a loyal customer for over 7 years and never had any issues with your service. What's going on and why you make it impossible to use the service during the verification process? I am also especially concerned with the number expiring soon that we are unable to top up balance for . If it expires - how can we get this number back? We have invested our advertising budget into this and can't understand how such business practices can be the thing of today without regard to customer's needs, especially in the busiest time of the retail sales season !

Nachteile:

Poor customer service and endangering our business in the busiest time by turning off service without a proper warning

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Schreiben & Editieren, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

The system can't send SMS messges

1,0 vor 2 Wochen Neu

Kommentare: The solution doesn't answer my need. The support team didn't fully refund after I installed the system and used it for 1 hour to understand if it works me. I find it very upsetting that the instructions of use were not clear enough for me in the begging and where they finance team decide to charge me for half a year use instead of one month or even completely refund me for not using the system.

Vorteile:

I don't need a SIM card and could do everything from my own phone

Nachteile:

On small letters it says that the service doesn't send SMS messages in USA only receive one. I needed both

Antwort von Zadarma

letzte Woche

Greetings! We're truly sorry to hear about the inconvenience you've experienced. We're glad to see that the issue has been resolved, and refunds have been processed accordingly. If you have any further questions or concerns, please feel free to reach out to us. Thank you for your understanding.

Colette
CCO in Niederlande
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Vaule for money but some anoying quirks

4,0 vor 3 Jahren

Kommentare: The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them.

Vorteile:

The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden.

Nachteile:

There are three annoying issues: 1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt. 2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id. Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id). Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in... 3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this.

Antwort von Zadarma

vor 3 Jahren

Thank you for the valuable feedback. We are already working on SMS and soon replying from your number and SenderID setup will be available.

oleksander
manager in USA
Rechtsberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The service and quality is good, While CS was poor for a while; however lately it was improved

4,0 vor 6 Jahren

Kommentare: easy to use, exception installation and application. moneywise is reasonable

Vorteile:

Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.

Nachteile:

While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.