Was ist Zadarma?

Zadarma bietet eine umfassende Sprach- und Telekommunikationslösung für Unternehmen jeder Größe. Von virtuellen Rufnummern in über 100 Ländern und kostenloser Cloud-PBX (Private Branch Exchange) bis hin zu kostenlosem CRM, Anrufverfolgung und verschiedenen Website-Widgets – du kannst dein Geschäftstelefonsystem in wenigen Minuten und zu attraktiven Preisen komplett einrichten.

Wer verwendet Zadarma?

Für Einzelpersonen, kleine und mittlere Unternehmen, große Unternehmen.

Wo kann Zadarma bereitgestellt werden?

Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)

Über den Anbieter

  • Zadarma
  • Ansässig in Bourgas, Bulgarien
  • 2006 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Australien, Brasilien, Bulgarien, Deutschland, Frankreich und 9 weitere

Sprachen

Deutsch, Englisch, Französisch, Polnisch, Russisch und 2 weitere

Zadarma Kosten

Startpreis:

Nicht vom Anbieter bereitgestellt
  • Keine kostenlose Testversion
  • Keine Gratisversion

Zadarma bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Zadarma ist ab N/A verfügbar.

Preismodelle

Über den Anbieter

  • Zadarma
  • Ansässig in Bourgas, Bulgarien
  • 2006 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Australien, Brasilien, Bulgarien, Deutschland, Frankreich und 9 weitere

Sprachen

Deutsch, Englisch, Französisch, Polnisch, Russisch und 2 weitere

Zadarma – Videos und Bilder

Zadarma Software - 1
Zadarma Software - 2
Zadarma Software - 3
Zadarma Software - 4
5 weitere anzeigen
Videos zu Zadarma
Zadarma Software - 1
Zadarma Software - 2
Zadarma Software - 3
Zadarma Software - 4

Zadarma Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Anrufverfolgung
  • Anrufüberwachung
  • Aufgabenmanagement
  • Automatische Anrufverteilung
  • Automatisches Telefonwahlgerät
  • Berichterstattung / Analyse
  • Call-Center-Management
  • Computer Telephony Integration
  • Drittanbieter-Integration
  • IVR / Spracherkennung
  • Kalender-/Erinnerungssystem
  • Kontaktmanagement
  • Lead-Qualifizierung
  • Leadmanagement
  • Mobiler Zugriff
  • Multi-Channel-Kommunikation
  • SIP-Trunking
  • Syndikat-Gruppen
  • Umleitung der Anrufe
  • Virtuelle Erweiterungen
  • VoIP-Verbindung
  • Voice-Mail
  • Weiterleitung von Anrufen (Call Routing)
  • Workflow-Management

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Cloudbasiertes Telefonsystem für kleine und mittlere Unternehmen, Kundenbetreuungs- und Verkaufsteams.

Bewertungen über Zadarma

Durchschnittliche Bewertung

Gesamt
3,7
Benutzerfreundlichkeit
3,6
Kundenservice
3,3
Funktionen
3,8
Preis-Leistungs-Verhältnis
3,9

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
52%
4
12%
3
10%
2
10%
1
17%
Jhon Jaiver
Jhon Jaiver
Developer in Kolumbien
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The best page for voip services and international number

5,0 vor 4 Monaten

Kommentare: Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything.

Vorteile:

They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily.

Nachteile:

I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls

Antwort von Zadarma

vor 4 Monaten

Thank you for your review, we appreciate your feedback. If there are any questions, please, contact our 24/7 online support.

Colette
CCO in Niederlande
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Vaule for money but some anoying quirks

4,0 vor 11 Monaten

Kommentare: The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them.

Vorteile:

The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden.

Nachteile:

There are three annoying issues: 1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt. 2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id. Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id). Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in... 3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this.

Antwort von Zadarma

vor 9 Monaten

Thank you for the valuable feedback. We are already working on SMS and soon replying from your number and SenderID setup will be available.

Daniel
student in Israel
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Poor and Unreasonable Customer Service Initially

3,0 vor 4 Jahren

Kommentare: I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

Vorteile:

The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

Nachteile:

Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

Antwort von Zadarma

vor 4 Jahren

Dear Mr Ockrin, We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time. Best Regards, Zadarma

Martin
Owner in Spanien
Personalwesen, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great product, very good service

5,0 vor 10 Monaten

Kommentare: I used another software before and we had a lot of bad calls, lines bad, etc, but now, we use Zadarma, the lines are very good. The service is also very high. They helped me with everything and after a few hours, our software was working perfectly. Many thanks!!

Vorteile:

Very good service, helpdesk and people on the phone for questions Hugh amount of extension numbers Cheap cost of calling Easy to use product Good price Integration with our CRM (Hubspot)

Nachteile:

I can't find any negative points, so for me, there's no Cons

In Betracht gezogene Alternativen: Channels

Warum Zadarma gewählt wurde: Pricing and amount of users No integration with CRM

Gründe für den Wechsel zu Zadarma: Amount of users Pricing Service

Antwort von Zadarma

vor 10 Monaten

Thank you for the feedback! If you have any questions, please, contact our 24/7 support.

Mark
Tech Sales Director in Bulgarien
Telekommunikation, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

over 10 years a happy client

5,0 vor 9 Monaten

Kommentare: Virtual offices in 3rd countries during COVID

Vorteile:

Usually very competitive and good call quality

Nachteile:

Very little..it suits our needs and Zadarma seem pro-active in improving issues

Antwort von Zadarma

vor 9 Monaten

Thank you for the feedback. We appreciate your review. If you have any questions, please contact our 24/7 online support.