--- description: Detaillierte Informationen über Zadarma zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zadarma Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Telefonanlage Software](/directory/31101/business-phone-systems/software) > [Zadarma](/software/166095/zadarma) # Zadarma Canonical: https://www.capterra.com.de/software/166095/zadarma Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/166095/zadarma?page=2) > Zadarma bietet eine neue Generation von Geschäftstelefonanlagen mit virtuellen Nummern aus 100 Ländern, kostenloser Cloud-PBX, kostenlosem CRM und Widgets. > > Bewertung: **3.7/5** von 64 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Zadarma? Für Einzelpersonen, kleine und mittlere Unternehmen, große Unternehmen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.7/5** | 64 Nutzerbewertungen | | Bedienkomfort | 3.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 60% | (6/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zadarma - **Region**: Bourgas, Bulgarien - **Gegründet**: 2006 ## Gewerblicher Kontext - **Startpreis**: 0,00 € - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Polnisch, Russisch, Spanisch, Ukrainisch - **Verfügbare Länder**: Australien, Brasilien, Bulgarien, Deutschland, Frankreich, Irland, Israel, Japan, Kanada, Mexiko, Neuseeland, Niederlande, Schweiz, Spanien, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alarmfunktion / Benachrichtigungen - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Audio/Video Conferencing - Aufgabenmanagement - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Berichterstattung / Analyse - Berichterstattung und Statistik - Berichterstattung über Anrufe - CRM - Call-Center-Management - Computer Telephony Integration - Dashboard - Daten-Import / -Export - E-Mail-Management - IVR - Kommunikationsmanagement - Konferenzschaltungen - Kontaktmanagement - Konversion-Tracking - Lead-Qualifizierung - Leadmanagement - Mobiler Zugriff - PBX - SIP-Trunking - Sales-Pipeline-Management - Syndikat-Gruppen - Third-Party Integrations - Umleitung der Anrufe - Virtuelle Erweiterungen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Workflow-Management ## Integrationen (12 insgesamt) - Bitrix24 - HubSpot CRM - Kommo - MS Dynamics - Meta for Business - Microsoft Teams - Salesforce Sales Cloud - Shopify - Slack - Telegram - Zendesk Suite - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Telefonanlage Software](https://www.capterra.com.de/directory/31101/business-phone-systems/software) ## Ähnliche Kategorien - [Telefonanlage Software](https://www.capterra.com.de/directory/31101/business-phone-systems/software) - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) - [Cloud PBX Telefonanlagen](https://www.capterra.com.de/directory/31102/cloud-pbx/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) ## Alternativen 1. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (860 reviews) 2. [Convoso](https://www.capterra.com.de/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1754 reviews) 5. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (915 reviews) ## Nutzerbewertungen ### "Incompetent and Unprofessional Service" — 1.0/5 > **Yevhen** | *26. August 2025* | Internet | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Easy to register, but everything else is a disappointment. Maybe the pricing looks attractive at first glance. > > **Nachteile**: – Extremely slow support — replies only every two days. – Ridiculous verification process, documents constantly rejected for no reason. – Unprofessional and unreliable, impossible to use for business. – Wasted over a week just to verify one phone number. – Overall incompetence and lack of responsibility. > > We’ve had a terrible experience with ZADARMA. Since August 21, 2025, we’ve been trying to verify just one phone number. We submitted all company data, an employee photo with passport and date, and every requested document. After a week, nothing happened. Our documents were rejected because the date “no longer matched”—but that’s only because support replies once every two days\! By the time they review, the date is outdated again. Slow, incompetent, and not reliable for business. Avoid ZADARMA. ----- ### "The best page for voip services and international number" — 5.0/5 > **Jhon Jaiver** | *1. April 2022* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily. > > **Nachteile**: I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls > > Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything. ----- ### "Good long-term choice for international-facing companies" — 5.0/5 > **Verifizierter Rezensent** | *20. März 2026* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Local numbers in different countries made a real difference in how clients perceive us. Inbound call volume increased because people are more comfortable dialing a familiar number. Routing those calls to a central team works smoothly, regardless of where staff are physically located. Outbound calls are reasonably priced, and call quality has been consistent even when staff work remotely or travel frequently. > > **Nachteile**: Understanding which destinations are included in bundled minutes versus billed separately takes attention. We had a few surprises early on before we learned to check call reports more carefully. > > We run a service business with clients in several countries, and we chose Zadarma mainly for international numbers. Over time, we expanded our use to almost all phone-related communication. ----- ### "Helpful support" — 5.0/5 > **Verifizierter Rezensent** | *5. März 2026* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Call quality is good. IVR and routing work as expected. Weise business hr vociemail to email and call recording adding new user is quick and does not required extra set upit works fine for both office and remote staff.we contacted support during rthe firt setup they replied clearly and help us solve the issue with out long back and forth. After that we did not need much assitance. > > **Nachteile**: The admin panel as many setting soit take some time to understand we everything is it works well but it not very modern > > We have been using zadarma for our business call for a while now.it replace a max of forwarding and mobile phones so far it's been stable ----- ### "Simple system that helped us organized out calls" — 5.0/5 > **Verifizierter Rezensent** | *11. März 2026* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Call quality, stable IVR and routing work as expected. We use business hours, voicemail to email, and call recording. It's helpful that the team can answer from laptops or mobile phones. Adding users or numbers is quick and does not interrupt anything. > > **Nachteile**: Setup takes time. There are many settings, and if you rush, you can mis configure call flow. Other than that it has been ha great experience. > > We've been using Zadarma for over a year. At first we needed one number, but later moved most of our calls there. Now it's our main phone system. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/166095/zadarma?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/166095/zadarma) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten