Wer nutzt diese Software?

Tierärzte und ihre Mitarbeiter verlassen sich auf die Kundenkommunikationstechnologie von PetDesk, um Tierhalter zu binden und Haustieren ein gesünderes und längeres Leben zu bieten.

Durchschnittliche Bewertung

88 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • PetDesk
  • http://petdesk.com/
  • Gegründet 2013

Über PetDesk

Du suchst nach einer neuen Praxismanagementsoftware? Möglicherweise musst du nur deine aktuelle Software mit weiteren Funktionen ausstatten. PetDesk wurde für ausgelastete Tierarztpraxen entwickelt und synchronisiert sich mit 20 Praxismanagementsystemen, um die Kundenkommunikation zu optimieren. PetDesk sorgt für zufriedene Mitarbeiter, gesunde Patienten und eine profitable Praxis. Mit dem benutzerfreundlichen Dashboard und der mobilen Anwendung kannst du Erinnerungen und Bestätigungen, Online-Termine, gezielte Nachrichten, Online-Bewertungen und sogar ein Treueprogramm verwalten.

PetDesk Funktionen

  • Abrechnung & Rechnungsstellung
  • Behandlungspläne
  • Bildspeicherung
  • Inventarverwaltung
  • Patientenakten
  • Rezept-Management
  • Termin-Erinnerungen
  • Terminplanung
  • Vorstands-Management

Die hilfreichsten Reviews für PetDesk

Excellent veterinary support software.

Bewertet am 17.6.2019
Thomas L.
Practice Manager
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Positive experience overall. The appointment reminder texts/emails have been outstanding. The reduction in no calls/no shows is super helpful, as well as the appointment confirmation reminders generating cancellations that are not last minute. This allows the clinic to make much better use of it's already stretched resources. I do like the provision of a company website, and I would like to do more customization with it in the near future.

Vorteile: The biggest selling point of PetDesk for my clinic was the automated due date and appointment reminders. We didn't have a large amount of no calls/no shows prior to PetDesk implementation, but now that we use PetDesk that number is the smallest is has ever been. Our no calls/no shows are in the single digits each week. No longer having to print out and stamp/mail hundreds of reminder postcards every month is another thing I will definitely not miss.

Nachteile: I wish there was a way to filter out or prevent certain kinds of appointment requests. For example, I manage a single doctor practice and this DVM has a MASSIVE clientele. He is booked out 1-2 weeks constantly. We ceased to take new clients a couple years ago in hopes that he could get his work load under control (still a work in progress). I get a large number of requests from new clients, and I have to turn them all away. I am not sure how such a feature would even be possible, but it would be nice if there was a way to only allow those with an existing record match to request appointments. The other gripe is similar to the first. I wish there was a way to prevent clients from requesting surgical appointments without first having a related exam/UTD vacs. It's a hassle to have to contact someone who has not had their pet in for an exam in 3 years and explain to them why we cannot simply schedule a dental, and then have to listen to the counterargument that if an exam is necessary, they should not have been able to request the surgery appointment as they did. Last complaint, and it is small. I wish the character limit outside of "direct messaging" was not so small. Having to find ways to summarize why I am suggesting alternative appointments to what the client requested in such a small number of characters is a hassle.

Time saver & great compliance addition

Bewertet am 29.1.2019
Lisa M.
Veterinary Technician
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, PetDesk has saved staff time when having to schedule appointments and deal with the reminder system. We believe PetDesk has also been a great tool for client retention, gaining new clients, and client compliance. We've also noticed that our amount of no show appointments has almost diminished thanks to PetDesk. We vetted several other services before making our choice and PetDesk was the best for our practice. It is also nice that it includes statistics and clients can leave reviews that we see on PetDesk and can address any issues that may arise in the reviews.

Vorteile: I love that we no longer have to spend loads of time sorting through 1st, 2nd and 3rd reminders. We have been able to customize our appointment reminders to clients. We are able to alter our appointment time slots. Being able to send out mass e-mails about upcoming promotions or closings is also a great addition. We preferred a service that did not make alterations or use our scheduler so that we would limit any simultaneous scheduling errors and still have control of our daily appointment and block offs since they change. Our clients love that they can e-mail questions and request medication refills through the app. We spend less time on the phone scheduling appointments which frees up the tech staff since they are responsible for phones.

Nachteile: I wish that we had a calendar on our app end that would allow us to have black out dates for upcoming holidays or closings. Instead, we have to go in and block out a day ahead of time and then remember to open the availability again once we are back to work. We wish that new clients had to enter more information when requesting an appointment. The information is very incomplete and we always have to play phone tag to get complete information as well as a better understanding of their situation. As well, it would be nice if when a client chooses to schedule a surgery they are only allowed to choose from the days we do surgeries.

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