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PetDesk
Was ist PetDesk?
Du suchst nach einer neuen Praxismanagementsoftware? Möglicherweise musst du nur deine aktuelle Software mit weiteren Funktionen ausstatten. PetDesk wurde für ausgelastete Tierarztpraxen entwickelt und synchronisiert sich mit 20 Praxismanagementsystemen, um die Kundenkommunikation zu optimieren. PetDesk sorgt für zufriedene Mitarbeiter, gesunde Patienten und eine profitable Praxis. Mit dem benutzerfreundlichen Dashboard und der mobilen Anwendung kannst du Erinnerungen und Bestätigungen, Online-Termine, gezielte Nachrichten, Online-Bewertungen und sogar ein Treueprogramm verwalten.
Wer verwendet PetDesk?
Tierärzte und ihre Mitarbeiter verlassen sich auf die Kundenkommunikationstechnologie von PetDesk, um Tierhalter zu binden und Haustieren ein gesünderes und längeres Leben zu bieten.
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PetDesk
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Bewertungen über PetDesk
Less phone time and fun app
Kommentare: It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner.
Vorteile:
This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic. We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here. Our clients love the app to request RX refills and make appointments without even calling us on the phone. We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business.
Nachteile:
understanding more about the stats and graphs with the program. I seem to ask everytime because I have to redefine the meaning of them.
In Betracht gezogene Alternativen:
We like it!
Kommentare: Our overall experience with PetDesk has been very positive on both the client side and staff side. The majority of our clients seem to love it and the few that are not interested do not need to use it. Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number! It has all of the functions regular texting on a cellphone would have. The app is also great and has a lot of information for clients about their pets. Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due. One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile. I have been told they are working on changing that so hopefully there will be functionality for multiple phone numbers in the future. Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders. This is inconvenient when you need to change something on short notice and they are closed for a holiday. Those are the only two negatives so far, otherwise we have been really liking PetDesk.
Vorteile:
More options for client communication Automated reminders Easy for staff to learn and clients to use Great app for clients Can use anywhere Uses the clinic phone number for texting Great customer support
Nachteile:
No option for multiple phone numbers in same client household Need to change some settings through PetDesk admin
PetDesk is ok, but leaves much to be desired for a small practice
Kommentare: PetDesk is a useful tool, but is quite expensive and leaves much to be desired. It ended up causing too many issues and the cons outweighed the benefits.
Vorteile:
The reminder system and allowing clients to login to view their wellness reminders, get vaccine records, appointment requests and view upcoming appointments
Nachteile:
It didn't sync seamlessly with practice software. If a client updated their email address, name or contact info, it would not transfer over to PetDesk. This was confusing for clients who would request we send reminders to a certain email address.
Definitely Recommend PetDesk!
Kommentare: We love Petdesk. Clients love Petdesk. It's help streamline scheduling. Clients love the loyalty program
Vorteile:
We love PetDesk! the customer service is top notch and they are always so helpful
Nachteile:
Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS. The text is tiny and it syncs anything that has never been done, sometimes several days or months of communication.
Petdesk App use
Kommentare: PetDesk is great for the app. Needs a little work on the other side for the primary users as far as texting and things.
Vorteile:
Owners being able to see all their meds for their pet and also their vaccine records as well.
Nachteile:
On the vet side the users can not have their own to see when a client has messaged back. Everyone gets the same messages so no easy way to keep up with them.
