Wer nutzt diese Software?

Veterinarians and their staff rely on our client communication technology to keep pet parents engaged and pets living healthier, longer lives.

Durchschnittliche Bewertung

45 Bewertungen
  • Gesamt 5 / 5
  • Bedienkomfort 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
  • Kundenbetreuung Geschäftszeiten
    Online

Angaben zum Hersteller

  • PetDesk
  • http://petdesk.com/
  • Gegründet 2013

Über PetDesk

Is your practice management system NOT helping with staff efficiency and client engagement? Then, you need PetDesk - the #1 client communication software for busy veterinary practices. PetDesk works on top of your existing practice management system to make it easy to send reminders, confirmations, and messages via push notifications, emails, texts, and postcards. Plus, you can manage your online reviews, customize a loyalty program to your practice's needs, and access business reporting.

PetDesk Funktionen

  • Abrechnung & Rechnungsstellung
  • Behandlungspläne
  • Bildspeicherung
  • Inventarverwaltung
  • Patientenakten
  • Rezept-Management
  • Termin-Erinnerungen
  • Terminplanung
  • Vorstands-Management

Die hilfreichsten Reviews für PetDesk

Can't imagine doing what we do without the help of Pet Desk!

Mit Google übersetzen Bewertet am 3.5.2018
Tracy Neurauter
Co-owner/Hospital Administrator
Cat Clinic
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: asdf
5/5
Gesamt
5 / 5
Bedienkomfort
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Increased compliance from our clients due to the fact there are more ways they can contact us now. We also get the benefit of cutting back on some of our incoming calls now and can answer client requests (via the Pet Desk Dashboard) at a time that doesn't take away from our face-to-face interactions with customers in the clinic.

Vorteile: Our clients love that they can make appointments, refill meds and be reminded of appointments through their Pet Desk app. People lead busy lives and don't often have time to call our clinic during the day so using the Pet Desk app has been great for our customers. Our compliance with health service reminders has improved since now it is even easier to schedule visits with us. We also love that the clinic saves money on postage and reminder postcards because Pet Desk is able to send emails to the clients who prefer them, and send postcards to the rest. Most of our clients prefer email so there has been a great cost savings there. We now have an easy way to send messages to our clients as well as send mass emails to them when necessary. In addition to all of the great features Pet Desk has to offer we are also very happy with the customer service we receive from the Pet Desk team whenever we have questions.

Nachteile: So far we haven't found anything we don't like about the software. If we could change anything we would like to personalize the photos that our clients see when they land on a Pet Desk page from our website. For instance, when our clients (who are not app users) click to schedule an appointment from our website, we don't love the page they land on. We are a feline only practice and, although we love dogs too, would like to be able to choose a cat-only photo for this page.

The app is great, but their sevice team is hands down the very best!

Mit Google übersetzen Bewertet am 14.11.2017
Aimee Deem
Office Manager
Indian Creek Veterinary Hospital
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: asdf
5/5
Gesamt
5 / 5
Bedienkomfort
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We did a fair amount of comparison between different companies and options for reminders, client communication, etc. Many companies and apps were about "rewards programs", which we aren't a fan of; we don't sell groceries, we practice medicine! At the time, we were using a different company and our clients weren't a big fan of using the portal. Since switching over to Pet Desk, we process (electronic and mail) reminders as well as communicate with clients, costing less money with far better response. So far, our clients and staff love the Pet Desk app. It has opened up new methods of communication with our clients, including adding a personal touch by sending pictures of their pets via text while visiting us...without our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions and resolve a lot of communication without having to use multiple resources. With today's busy schedules, I find that our clients like the "text" option over calling. As a client/pet owner, I love having the app (even though I have regular access to my pet's records) to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) without other companies accessing the client/patient information or privacy. Any editing done is non-medical information and does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity and instructions for administering. Another "perk" is that we have ASPCA pet insurance as a "provider" in our app, encouraging and allowing our clients to look into pet insurance without pressure. In addition to the app being a great tool for our practice, the service provided by the Pet Desk team has been phenomenal. Any questions that we've had were answered quickly and their support always positive and personable!

Vorteile: So far, our clients & staff love the Pet Desk app. It has opened up new methods of communication w/our clients, including adding a personal touch by sending pictures of their pets via text while visiting us w/out our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions & resolve a lot of communication w/out having to use multiple resources. W/today's busy schedules, I find that our clients like the "text" option over calling. As a client/pet owner, I love having the app to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) w/out other companies accessing the client/patient information or privacy. Any editing done is non-medical information & does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity & instructions for administering. Another "perk" is offering ASPCA pet insurance w/out the clients feeling pressured.

Nachteile: I wish it would truly integrate w/our software and lab. Otherwise it's a great addition and better than other options we've looked into.

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