Clockwise.MD

Vorteile: Patient facing options and online features. As a director the reporting features are very valuable. The customer support is superb and if anything can be removed or added to the applications, it is done quickly and efficiently. The transparency of the program has changed the culture of providers and teammates and has enhanced the attention given to overall patient cycle time, which is a top patient dis-satisfier in Urgent Care.

Nachteile: Report structure. They are not as streamlined as we would prefer. The data is there but because the reports impact everyone that utilizes the system, it creates a barrier in admin efficiency. Also would like to be able to disconnect (not visualize) certain items that are there for other systems but do not pertain to our system; it makes it extremely confusing for providers and staff and holds no purpose for us overall. Would like to see an increased ability to personalize the system to specific needs.

Kommentare: Ability to manage patient flow in our urgent care center by allowing patients to select reservation times.

Vorteile: The functionality and versatility. Not only does it serve as a platform for patients to schedule online reservations, but also serves as a great lobby and exam room management platform with robust reporting capabilities to monitor throughput, wait times, etc. Clockwise.MD has been a terrific partner for us since early in their deployment of the software and they continue to add functionality to an already stellar program. Their customer service is unparalleled.

Kommentare: Clockwise MD allows our clinics to work together, more efficiently by taking the guesswork out of wait times at each location. The online sign-in for patients has been a large patient satisfier that greatly improved our scores.

Vorteile: Clockwise MD is very user friendly, staff needed minimal training and the set-up from the company was wonderfully easy!

Nachteile: The software works as long as your staff is using it properly. Keeping track of where your patients are in the process is key to the process working correctly. If I have any critiques they would center around the program itself, there are times that administrators can have difficulty resetting accounts for staff. The customer service crew has been amazing in making up for this.

Kommentare: We've been using Clockwise for a couple of years now and enjoyed the experience. While the system is relatively simple, it's reliable and easy to use.

Vorteile: Easy interface for patients to navigate, healthcare-specific features for managing patient flow, integration with website, integration with (some) EMR systems, NPS survey system

Nachteile: Interface feels outdated at times, lack of advanced features such as insurance verification and online registration

Kommentare: Helps us set expectations for our staff, providers, and patients. Gives us good data to evaluate our processes and provides an added convenience to our offerings.

Vorteile: Provides accurate wait times for our staff and patients. Gives us good data to examine productivity and areas of opportunity.

Nachteile: When extracting data it is not always easy to filter down to lower levels. Wish certain features could be even more customized (limiting staff ability to schedule during certain times, etc.)