Patient Engagement

Patient Engagement

von Experity

Wer nutzt diese Software?

Experity Patient Engagement supports small to large urgent cares, health systems, hospitals, and specialty care clinics, specializing in providing patient engagement solutions to on-demand and blended care clinics.

Durchschnittliche Bewertung

24 Bewertungen
  • Gesamt 4.3/5
  • Benutzerfreundlichkeit 4.5/5
  • Kundenservice 4.2/5
  • Funktionen 4.3/5
  • Preis-Leistungs-Verhältnis 4.2/5

Produktinformationen

  • Startpreis 350,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Experity
  • http://www.experityhealth.com
  • Gegründet 2012

Über Patient Engagement

Experity Patient Engagement formerly Clockwise.MD provides online self-scheduling and queue management solutions for urgent care clinics, health systems, hospitals, outpatient laboratory clinics, and specialty care clinics. Our customers experience a measurable increase in patient satisfaction, a reduction in wait times, and improved workflow efficiency.

Patient Engagement Funktionen

  • Betten-Management
  • Echtzeit-Berichterstattung
  • Entlassungsmanagement
  • Historische Berichte
  • Patienten-Standort-Nachverfolgung
  • Patientenfluss-Management
  • Patientenüberwachung
  • Wartezeit-Nachverfolgung
  • Zulassungsmanagement
  • Abrechnung & Rechnungsstellung
  • Arzt-Management
  • Dozenten- / Personalverwaltung
  • Drag-and-Drop
  • Mehrere Standorte
  • No-Show-Nachverfolgung
  • On-Call-Pläne
  • Self-Service Portal
  • Terminplanung
  • Verwaltung von Patientenakten
  • Wiederkehrende Termine

Die hilfreichsten Reviews für Patient Engagement

Clockwise has been a game changer!

Bewertet am 17.11.2017
Katie T.
Manager, Patient & Family Engagement
Krankenhausversorgung & Gesundheitswesen
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Our organization opted to use this in our three busy urgent cares. We are a large, pediatric academic medical center and this has been a game changer for us in regards to transparency, wait time, and access to medical care. Our front line staff have only wonderful things to say, and Clockwise has done a fantastic job ensuring this product works best for us. It is easy to set up, easy to modify, and everything has been painless.

Provider time, patient wait time and overall cycle time has improved immensely with use.

Bewertet am 24.10.2017
Scarlet N.
Director
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: Patient facing options and online features. As a director the reporting features are very valuable. The customer support is superb and if anything can be removed or added to the applications, it is done quickly and efficiently. The transparency of the program has changed the culture of providers and teammates and has enhanced the attention given to overall patient cycle time, which is a top patient dis-satisfier in Urgent Care.

Nachteile: Report structure. They are not as streamlined as we would prefer. The data is there but because the reports impact everyone that utilizes the system, it creates a barrier in admin efficiency. Also would like to be able to disconnect (not visualize) certain items that are there for other systems but do not pertain to our system; it makes it extremely confusing for providers and staff and holds no purpose for us overall. Would like to see an increased ability to personalize the system to specific needs.

Innovative company, reliably functional program and superior customer service!

Bewertet am 24.10.2017
James G.
Medical Director Urgent Care
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Ability to manage patient flow in our urgent care center by allowing patients to select reservation times.

Vorteile: The functionality and versatility. Not only does it serve as a platform for patients to schedule online reservations, but also serves as a great lobby and exam room management platform with robust reporting capabilities to monitor throughput, wait times, etc. Clockwise.MD has been a terrific partner for us since early in their deployment of the software and they continue to add functionality to an already stellar program. Their customer service is unparalleled.

Limited functionality and terrible aesthetic

Bewertet am 7.11.2018
Verifizierter Rezensent
Fellow
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
2/5
Gesamt
5/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It integrates with Docutap, so the check-in times available to the patient are more accurate if we're busy.

Nachteile: Clockwise looks like it was built in 2001 and has not been updated since. The webpage looks like something you'd find in an intro HTML class. How I pay this much for a software that does not invest it's money into a better-looking UI is beyond me. The reports take extremely long to load and overall it serves as a glorified Google Form and Post-It-Note.

Clockwise has been an amazing addition to our urgent cares.

Bewertet am 20.11.2017
Jason M.
Coordinator
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Clockwise MD allows our clinics to work together, more efficiently by taking the guesswork out of wait times at each location. The online sign-in for patients has been a large patient satisfier that greatly improved our scores.

Vorteile: Clockwise MD is very user friendly, staff needed minimal training and the set-up from the company was wonderfully easy!

Nachteile: The software works as long as your staff is using it properly. Keeping track of where your patients are in the process is key to the process working correctly. If I have any critiques they would center around the program itself, there are times that administrators can have difficulty resetting accounts for staff. The customer service crew has been amazing in making up for this.

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