--- description: Detaillierte Informationen über NinjaOne zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NinjaOne Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Patch-Management-Software](/directory/10017/patch-management/software) > [NinjaOne](/software/165889/ninjaone) # NinjaOne Canonical: https://www.capterra.com.de/software/165889/ninjaone Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/165889/ninjaone?page=2) > NinjaOne automatisiert IT und unterstützt 20.000+ Teams, die Produktivität zu steigern, Risiken zu minimieren und IT-Management mühelos zu meistern. > > Bewertung: **4.7/5** von 298 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet NinjaOne? Für Systemadministratore und IT-Fachkräfte, die ihre IT auf einer zentralisierten und ganzheitlichen Plattform effektiver verwalten wollen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 298 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: NinjaOne - **Region**: San Francisco, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Dänisch, Englisch, Französisch, Italienisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch - **Verfügbare Länder**: Australien, Belgien, Brasilien, Deutschland, Dänemark, Finnland, Frankreich, Griechenland, Irland, Italien, Japan, Kanada, Luxemburg, Mexiko, Niederlande, Norwegen, Polen, Portugal, Schweden, Schweiz und 5 weitere ## Funktionen - Aktivitäts-Verfolgung - Aktivitätsüberwachung - Alarmfunktion / Benachrichtigungen - Anti-Virus - Anwendungsmanagement - Anwendungssicherheit - App-Verwaltung - Archivierung & Aufbewahrung - Automatische Benutzer-/Geräteerkennung - Automatische Patch-Implementierung - Automatische Scans - Automatische Sicherung - Backups planen - Bildschirm teilen - Chat / Messaging - Cloud-Backup - Daten-Import / -Export - Datensicherheit - Disaster Recovery - Dokumentation - Echtzeit-Chat - Einsatz-Management - Endpoint Management - Für MSPs - IT-Reporting - Inkrementelles Backup - Kompression - Korrektur-Management - Kundenbetreuung - Management des kompletten Netzwerks - Real-Time Data - Real-Time Monitoring - Remote-Zugriff/-Kontrolle - Remotezugriff und -monitoring - Risikobewertung - Schwachstellen-Scannen - Schwachstellenbeurteilung - Self-Service Portal - Sichere Datenspeicherung - Sicherheitsmanagement - Software-Management - Statusverfolgung - Störfallmanagement - VPN - Verfolgen von Vermögensanlagen - Verfügbar - Verschlüsselung - Vorlagen - Wissensbasis-Management - Überwachung ... und 85 weitere Funktionen ## Integrationen (158 insgesamt) - 1Password SaaS Manager - 3CX - Acronis Cyber Protect - Acronis Cyber Protect Cloud - Adlumin - Adobe Acrobat - Ameyo FusionCX - Android 11 - Apple - Apple Business Essentials - Archon - Armor XDR - Atakama - Autotask PSA - Axonius ... und 143 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support ## Category - [Patch-Management-Software](https://www.capterra.com.de/directory/10017/patch-management/software) ## Ähnliche Kategorien - [Fernwartungssoftware](https://www.capterra.com.de/directory/30928/remote-support/software) - [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software) - [Patch-Management-Software](https://www.capterra.com.de/directory/10017/patch-management/software) - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) - [MDM Software](https://www.capterra.com.de/directory/30584/mobile-device-management/software) ## Alternativen 1. [ManageEngine Endpoint Central](https://www.capterra.com.de/software/170018/manageengine-desktop-central) — 4.6/5 (1876 reviews) 2. [Action1](https://www.capterra.com.de/software/180609/action1-rmm) — 4.9/5 (239 reviews) 3. [Remote Monitoring and Management](https://www.capterra.com.de/software/144309/atera) — 4.5/5 (461 reviews) 4. [Iru](https://www.capterra.com.de/software/181954/Iru) — 4.9/5 (496 reviews) 5. [TeamViewer ONE](https://www.capterra.com.de/software/122252/teamviewer) — 4.6/5 (11641 reviews) ## Nutzerbewertungen ### "Einfaches Cloud Management mit vielen Extras" — 5.0/5 > **Daniel** | *17. Januar 2025* | Großhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Einfache Benutzeroberfläche aus der Cloud, Konsolidierung verschiedener Services (Ausrollen von Software, Desktop-Übertragung, etc), Support > > **Nachteile**: Es ist eine reine Cloud-Anwendung. Bei wem dies nicht möglich ist, sollte sich eine andere Lösung suchen. > > NinjaOne hilft uns in Zukunft noch besser unsere Infrastruktur zu aufrechtzuerhalten. ----- ### "Top servicetool for a small price" — 5.0/5 > **Robin** | *10. September 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I use NinjaOne's endpoint management as an MSP. Many of my customers depend on having a clean IT infrastructure with up-to-date security patches, etc. This is relatively easy to achieve with NinjaOne. The dashboard is relatively easy to use from both an administrative and customer perspective. Managing the endpoint management of a single device or even the entire organization is easy. Using the company's own Dojo, you can find many problems or issues that can be solved quickly without contacting a technician. However, if you do need to contact a technician, this is usually possible in a timely manner. Ticket management, if booked, is also easy to use and clear. > > **Nachteile**: There is little negative to say here. However, if you do need help, competent contact persons are quickly available. > > As a service provider, I was able to significantly reduce my workload per customer. We were also able to significantly reduce maintenance costs per device for customers. My customers are extremely satisfied with this feature. ----- ### "Reliable RMM That Actually Delivers" — 5.0/5 > **Blake** | *7. Mai 2026* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. > > **Nachteile**: While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. > > The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. ----- ### "Everything you need, nothing you dont, that all works reliably and affordably" — 5.0/5 > **Verifizierter Rezensent** | *6. Mai 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups. Its interface strikes a great balance, powerful and detailed for experienced IT professionals, while still being approachable for newer team members. The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients. Overall it’s a well rounded solution that fits a wide range of IT environments. > > **Nachteile**: I would like to see more integrations. EDR would be great. Otherwise no complaints and we have had great experiences with Ninja. Any issues we have found or ran into, were all user error or interface confusion. All of which were addressed and many things changed for us by Ninja. The Cons are minor. We are glad that integrations are slow to expand because we know that they are making sure new integrations work flawlessly. Thats a good thing. > > MSPs have a litany of responsibilities in today's online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope can is greatly dynamic from not just client to client but within each clients environment. NinjaOne makes many tasks, especially remote management, patching, and backup a snap\! The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients. A great tool. Seeing the team over at Ninja be in a constant state of development is also a great sign. With regular feature improvements, additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as BitDefender Gravity Zone, and some other 3rd party direct integrations are a literal toggle to setup and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. \#\#\# Proposed Corrections 1. \*\*“Our scope can is greatly dynamic”\*\* → “Our scope is greatly dynamic” 2. \*\*“within each clients environment”\*\* → “within each client’s environment” 3. \*\*“Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it” 4. \*\*“BitDefender Gravity Zone”\*\* → “Bitdefender GravityZone” 5. \*\*“3rd party”\*\* → “third-party” 6. \*\*“Its simply a great product”\*\* → “It’s simply a great product” 7. \*\*“doesnt”\*\* → “doesn’t” 8. Added a few commas and periods for readability only. --- MSPs have a litany of responsibilities in today’s online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope is greatly dynamic, not just client to client, but within each client’s environment. NinjaOne makes many tasks, especially remote management, patching, and backup, a snap\! The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate markup and propose greater value to clients. A great tool. Seeing the team over at Ninja in a constant state of development is also a great sign. With regular feature improvements and additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor. It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to help get it all back up and running. ----- ### "NinjaOne - Customer service Nightmare and total money grab" — 1.0/5 > **Robert** | *5. März 2025* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: Screen share/connect software runs smooth and efficient > > **Nachteile**: Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time > > We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. ----- Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/165889/ninjaone?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/165889/ninjaone) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten