Optymyse

Optymyse

von SJS Solutions

Wer nutzt diese Software?

Call and Contact Center owners who want happy, motivated, loyal teams of employees WITHOUT giving them a payrise. Optymyse is the new way to create the perfect call or contact center.

Durchschnittliche Bewertung

11 Bewertungen
  • Gesamt 4.8/5
  • Benutzerfreundlichkeit 4.8/5
  • Kundenservice 5/5
  • Funktionen 4.6/5
  • Preis-Leistungs-Verhältnis 4.6/5

Produktinformationen

  • Startpreis 182,00 $/Monat
  • Preisinformationen Software, 1 x Display License, Support, Maintenance upgrades included.
  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • SJS Solutions
  • http://www.optymyse.com/
  • Gegründet 2001

Über Optymyse

SJS do more than develop the worlds most advanced wallboard software, we help you create contact centers filled with happy agents who want to work hard for you.
Learn how to use the latest agent behavioral science to gain an UNFAIR advantage and make agent disengagement a thing of the past at your contact center.

Optymyse Funktionen

  • Benchmarking
  • Feedback-Management
  • Leistungsmanagement
  • Mitarbeiteranerkennung
  • Pulsbefragungen
  • Zielmanagement

Die hilfreichsten Reviews für Optymyse

Optymyse compliments our Unify OpenScape contact centre solution perfectly.

Bewertet am 7.8.2017
Lawrence H.
Portfolio Manager - contact centres
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: It's quick and easy to create imaginative and visually engaging displays that agents much prefer, compared to the old-style character-oriented wallboard displays.
The threshold triggers make it easy to create dynamic pop-up alarms that can't be missed.
The ability to merge contact centre statistics with information from other systems and databases, into a single display, is very powerful.

Nachteile: The ability to re-size imported pictures and graphics will be really useful. I understand this is coming soon

Antwort des Softwareanbieters

von SJS Solutions an 10.8.2017

Thank you Lawrence for taking the time to review Optymyse, and for giving such a positive response.

We recommend Optymyse to our customers as a tried, tested and proven solution

Bewertet am 7.8.2017
Rob K.
Global Manager Portfolio Management
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: The software is well integrated into Unify's products, the usability is high, with simple deployment and ability to customers to tailor, change and innovate. Customers find it simple to use and deploy and come back for more.

Nachteile: Nothing of note - we just think the product can be developed and enhanced more and more. We are looking for more integrated and provision of more customer information - linking to things such as Social Media would be a good improvement for example.

Antwort des Softwareanbieters

von SJS Solutions an 16.8.2017

Thank you for the positive feedback Rob!

Great tool for improving employee engagement.

Bewertet am 14.8.2017
Hugo T.
MIS Sr Manager
Telekommunikation, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Engaged employees with up-to-date information. It has helped us strenghten KPIs related to sales, customer satisfaction, handle time, etc.
It has also improven our employee satisfaction as we've successfully deployed strategies around the tool that've helped us create a great work culture.

Vorteile: Ease of deployment of the tool.
Fairly easy to learn how to manage and master the tool.
Great for keeping our employees up to date in real time.
"Light" on the browser.
Amazing support from the SJS team.

Nachteile: Dashboard creation is a process that takes a large amount of time, if you wan't to be thorough on what you want to displaye.
Visualizations aren't as neat (we're in 2017).
For Avaya, grouping skills (for multi-skilled agents) is a painful process for large LOBs.

Antwort des Softwareanbieters

von SJS Solutions an 22.8.2017

Thank you for your positive feedback Hugo.

The next release will help users speed up their dashboard creation by utilising templates. It will also include a brand new gauge library along with more modern visuals.

If you would like to raise a support ticket for any other queries please do so.

Wonderful

Bewertet am 11.8.2017
Adam L.
Infrastructure Services Technician
Finanzdienstleistungen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Helps call centre staff mangers organise staff and see which lines are utilised the most

Vorteile: Very stable and easy to use for everyone no matter what their technical ability. Lots of different features to keep everything feeling fresh and different.

Nachteile: Would be nice to be able to resize images once imported as it can sometimes take a bit of time to get it right outside the system

Antwort des Softwareanbieters

von SJS Solutions an 11.8.2017

Thank you Adam, I can confirm that when Newcastle Building Society upgrade to our latest product image resizing will become much easier plus you will be eligible for another major feature upgrade at the end of this year.

A real value added product for any contact centre

Bewertet am 21.8.2017
Mark C.
Head of `engineering
Telekommunikation, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The SJS product is a great value added product to enhance the ShoreTel CC and we actively look to implement them in every CC customer we have where possible.

Vorteile: A really flexible product that can show almost any stat you could think of from your contact centre system. Uploading snd displaying images very easy .

Nachteile: If you have customers who still like the old grid type format then not the easiest to reproduce and can take a lot of tweaking to get the pages to display correctly.

Antwort des Softwareanbieters

von SJS Solutions an 21.8.2017

Thank you Mark! We have a new release coming very soon with a more powerful Grid Builder.

Lies weitere Bewertungen