--- description: Detaillierte Informationen über Optymyse zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Optymyse Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Mitarbeiter Engagement Software](/directory/30817/employee-engagement/software) > [Optymyse](/software/165823/optymyse) # Optymyse Canonical: https://www.capterra.com.de/software/165823/optymyse Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/165823/optymyse?page=2) > Herausragende Lösungen für globale Callcenter- oder Kontaktcenterprobleme > > Bewertung: **4.8/5** von 11 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Optymyse? Call- und Kontaktcenterbesitzer, die sich zufriedene, motivierte und treue Mitarbeiterteams wünschen, ohne Gehaltserhöhungen zu zahlen. Optymyse ist ein innovativer Weg, um das perfekte Call- oder Kontaktcenter zu führen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 11 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SJS Solutions - **Gegründet**: 2001 ## Gewerblicher Kontext - **Startpreis**: 182,00 £ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigtes Königreich ## Funktionen - Benchmarking - Mitarbeiteranerkennung - Performance Management - Pulsbefragungen - Zielmanagement ## Optionen für Kundensupport - Chat ## Category - [Mitarbeiter Engagement Software](https://www.capterra.com.de/directory/30817/employee-engagement/software) ## Alternativen 1. [Benifex](https://www.capterra.com.de/software/149143/benify) — 4.3/5 (3 reviews) 2. [CultureIQ](https://www.capterra.com.de/software/145675/cultureiq) — 4.7/5 (12 reviews) 3. [Afino](https://www.capterra.com.de/software/1012043/doodle) — 4.7/5 (6 reviews) 4. [OneUp Sales](https://www.capterra.com.de/software/177319/oneup-sales) (0 reviews) 5. [TeamHub](https://www.capterra.com.de/software/168343/teamhub) — 4.7/5 (3 reviews) ## Nutzerbewertungen ### "Great tool for improving employee engagement." — 4.0/5 > **Hugo** | *14. August 2017* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Ease of deployment of the tool. Fairly easy to learn how to manage and master the tool. Great for keeping our employees up to date in real time. "Light" on the browser. Amazing support from the SJS team. > > **Nachteile**: Dashboard creation is a process that takes a large amount of time, if you wan't to be thorough on what you want to displaye. Visualizations aren't as neat (we're in 2017). For Avaya, grouping skills (for multi-skilled agents) is a painful process for large LOBs. > > Engaged employees with up-to-date information. It has helped us strenghten KPIs related to sales, customer satisfaction, handle time, etc. It has also improven our employee satisfaction as we've successfully deployed strategies around the tool that've helped us create a great work culture. ----- ### "Optymyse compliments our Unify OpenScape contact centre solution perfectly." — 5.0/5 > **lawrence** | *7. August 2017* > > **Vorteile**: It's quick and easy to create imaginative and visually engaging displays that agents much prefer, compared to the old-style character-oriented wallboard displays. The threshold triggers make it easy to create dynamic pop-up alarms that can't be missed. The ability to merge contact centre statistics with information from other systems and databases, into a single display, is very powerful. > > **Nachteile**: The ability to re-size imported pictures and graphics will be really useful. I understand this is coming soon ----- ### "Wonderful" — 5.0/5 > **Adam** | *11. August 2017* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Very stable and easy to use for everyone no matter what their technical ability. Lots of different features to keep everything feeling fresh and different. > > **Nachteile**: Would be nice to be able to resize images once imported as it can sometimes take a bit of time to get it right outside the system > > Helps call centre staff mangers organise staff and see which lines are utilised the most ----- ### "We recommend Optymyse to our customers as a tried, tested and proven solution" — 5.0/5 > **Rob** | *7. August 2017* > > **Vorteile**: The software is well integrated into Unify's products, the usability is high, with simple deployment and ability to customers to tailor, change and innovate. Customers find it simple to use and deploy and come back for more. > > **Nachteile**: Nothing of note - we just think the product can be developed and enhanced more and more. We are looking for more integrated and provision of more customer information - linking to things such as Social Media would be a good improvement for example. ----- ### "A real value added product for any contact centre" — 5.0/5 > **Mark** | *21. August 2017* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: A really flexible product that can show almost any stat you could think of from your contact centre system. Uploading snd displaying images very easy . > > **Nachteile**: If you have customers who still like the old grid type format then not the easiest to reproduce and can take a lot of tweaking to get the pages to display correctly. > > The SJS product is a great value added product to enhance the ShoreTel CC and we actively look to implement them in every CC customer we have where possible. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/165823/optymyse?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/165823/optymyse) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Strukturierte Daten