Oasis Insight

Freedom House community lifeline pantry

Kommentare: Great

Vorteile:

It was completely easy to set up and accessible

Nachteile:

Setting up the account took to long, missed communication on both parts.

The Oasis Overkill

Kommentare: Continued from above...do you have any idea how labor intensive it is to maintain up to date barcode ID cards on EVERY client we serve? It's a nightmare. We thought this would be a fantastic route to go down and we were VERY excited to be able to collect online signatures. AS it turns out, it's been a disaster and as soon as I can ditch this software for another (in the process of testing another method) we will.

Vorteile:

We like that it collects a bunch of data

Nachteile:

We hate that it collects a bunch of "mandatory data". We seriously despise the "creating a report" process, it's ridiculous. I have many volunteers who interface with this software and frankly, it's just overkill for us. It is not user friendly. We neither have the time or desire to enter the dependent of EVERY client we serve. We SHOULD have the option to enter a Number of dependents and list whether they are a child, adult, and senior. We were told we could not enter a child dependent as "child Smith" or "child Jones". As a user, we should be able to PICK AND CHOOSE which features/data we want to utilize/record in order to build a compelling story. Impoverished families are very NOMADIC. The move, change phone numbers, addresses, and roommates constantly. Every time we enter a client we have to edit all of this information. We have hundreds of new clients a year and I just don't have a need to KNOW the name of every person in their household! Yet we HAVE to enter data in every single field, even if it's "prefers not to answer" which is just time-consuming and ridiculous for our needs. I anticipate a the beginning of the year we will no longer use Oasisinsight. It is nearly IMPOSSIBLE to print out a report containing the barcodes of every client we have an ROI on. Impossible. We've yet been able to pull one correctly. Because of that, I've had to print off ID cards of every client and keep them in a notebook to scan. Do you have ANY idea

Features Lacking - User Interface Bloated

Kommentare: An extremely labor intensive product to use for food pantry and client management. An Excel workbook is a cheaper solution and probably less complicated. This is coming from a database designer and user that almost never recommend Excel for this type of data application. We are looking for an alternate solution with 21st century user-interface, less bloated, easier to navigate, and generate reports. Don't fall for the starting at $20/month, it's more like starting at $60/month.

Vorteile:

Web-based. Bar code reader. Client intake processing and reporting with a variety of other reporting available.

Nachteile:

*Not* mobile device friendly. Web interface doesn't scale well to varying screen sizes, and the interface is extremely difficult to use on any mobile device (e.g.: tablet, etc.). Overall the user interface even on a desktop or laptop is bloated and difficult to navigate. Overall the inefficient design of the user interface impairs our ability to easily manage our clients and interactions with client shoppers. All kinds of reporting available, but we find many "canned" reports useless. When exporting a client list for contact purposes; either for general informational or food recall notification. You cannot just generate report the download/open results in Excel. Nope, we run the report in OASIS then wait for them to send us an email with a download link to access the Excel/CSV file. Really! *Lacking* a mobile app. No kiosk mode with easy to use client intake form. At the price we pay per year both features should be available.

Easy to use software and convenient data download capability

Kommentare: We use Oasis Insight to track client data for a food pantry. We have thousands of clients and track their demographic data and their visits to the pantry using various categories (some of them are user-defined). We use the standard reports to retrieve the data for grant applications, our newsletter, and other purposes that come up from time to time. The software is absolutely critical to managing pantry client data and having reliable, verifiable data for grant applications.

Vorteile:

Data input is fast and easy, and being able to search for client records using a combination of various criteria (last name, first name, DOB, case #, etc.) is very flexible. The option of easily downloading our client data to Excel is a great help for analysis and for completing grant requests that ask for client data sorted and grouped in various ways and within varying time frames. Report criteria can be saved for rerunning again at a later time, and can edited if needed. Because the software is web-based, I can sign in from home to do data input or run reports - super convenient! Customer Service is fast, efficient and cheerful. I'm very pleased with the software and recommend it highly.

Nachteile:

The software is very functional and we don't have any complaints.

Good but could be better

Kommentare: I’m forced to use the program, I think the program can be vastly improved upon with more input from users.

Vorteile:

The information that is able to be seen at any given time is good.

Nachteile:

The basic search and advanced search is horrible. The search parameters never give you what you need. I often will not find an individual and then after I add them to a case, the software give a suggestion that it did not previously show. There is no feature to contact support for a duplicate case. I flag cases that are duplicates and they are never removed. The are many issues that I don’t have enough time to go into.

Oasis Platform very easy to work with

Kommentare: Using Oasis is very easy, instructing others on its use is also easy because it is simple and straight forward. I would recommend this platform to any organization to collect and track client data.

Vorteile:

The program is very easy to use and navigate. Able to sort cases easily and accurately. The agency was able to customize our for to fit our needs easily. Very easy to add and edit cases as needed.

Nachteile:

I honestly have not had a problem using this application.

Oasis Insight Making life simpler

Kommentare: Our over all experience with Oasis Insight has been very positive the program is great and very easy to use.

Vorteile:

What I like the most about this software was the easy transition, It has relieved a lot of the reporting because everything is in one place, also the fact that is life so everyting is up to date.

Nachteile:

So far everything is as expected and there is nothing we would change.

Oasis gives great Insights

Kommentare: It is a very good solution to track team work and get insights.

Vorteile:

This is the tool we use to monitor our operational team reviews, where we track workload and tasks. It gives very good visibility and is easy to digest.

Nachteile:

It is a very powerful tool and it is easy to use. Strongly recommended to track small teams. It might not be as intuitive as it could if you are not used to this kind of apps.

Good platform for food donation organizations

Kommentare: Oasis Insight is able to provide the information needed to report to government funders. Overall good experience, though the program isn't the most user-friendly.

Vorteile:

Organizations can collect a lot of data in Oasis Insight! The functionality is extensive and is able to collect data for all the major government funding sources.

Nachteile:

This program takes some time to learn and isn't the most user-friendly for those who are less tech savvy.

Easy and important

Kommentare: easy sign ups for residents great record keeper and

Vorteile:

the ease of user ability. It is pretty much easy to navigate.

Nachteile:

nothing at all. I took only a few times to navigate myself in the software, the rest was easy

Food Pantry user

Kommentare: Before we used Oasis Insight, our whole sign-in process was on index cards and the reporting was all done in an Excel spreadsheet, so there was obviously many more man hours needed to manipulate data. Oasis has made our process so much more manageable and the time savings are tremendous.

Vorteile:

It's easy to learn and mostly intuitive. It has all the functions we need for tracking relevant information and assistance. The reporting offers everything we need to generate monthly reports for our local food bank and for gathering statistics for grant writing.

Nachteile:

I wish the reporting could be a little more customizable. There are some fields you cannot uncheck and sometimes just a list of names is desirable. Also, it would be nice to customize the screens to our organization, as there are many fields that are not relevant to us.

Oasis

Vorteile:

Great software that is easy to use and easy to learn if you are new to the system. Great customer support.

Nachteile:

I don't have anything negative to say about Oasis.

Oasis Insight

Kommentare: The time saved has been immense. We can track data inhouse and with other agencies. If a person has a household change, it's simple to update. As noted above, I'm new to monthly reports and it still seems clunky. Overall, it's a great tool for business.

Vorteile:

It's very easy to enter and update in search mode.

Nachteile:

I'm still getting the knack of monthly reports, but it seems a bit trial and error to get the correct data to show. Also, there is not a provision for accounting for people not in the data bank yet they are on the roster.

Pleased over all

Kommentare: We merely use this software for keeping track of how often our clients come, how much food they receive, etc. so it has proved most beneficial in that regard.

Vorteile:

We have been using this software for probably 8 years at our Food Pantry and rarely do we have a complaint. The updates that they make are certainly helpful.

Nachteile:

The times that the software is slow is our main concern. They usually clear it up fairly quickly, but it is annoying at the time. Also, when you are entering a new client, the only part that is not user-firendly is that you can't "Add" that client until you have gone thru each tab. That has always been confusing to our trainees.

Oasis Review

Kommentare: It's been a good improvement to our process but we do lack support on weekends or evening hours when we experience system outages, or downtime.

Vorteile:

The ease of use.

Nachteile:

There is no 7 day a week support when issues arise.

Oasis Rocks

Kommentare: Tracking our CalFresh activity, generating reports needed internally and submitting to the counties.

Vorteile:

Ease of using features, User friendly screens

Nachteile:

Slowness generating some reports especially quarterly/yearly reports

Oasis Review

Vorteile:

Great way for me to keep my customers and business information in one place. Very easy to use.

Nachteile:

Would like to see the marketing portion of this improved.

Review!

Kommentare: Great overall!

Vorteile:

It is user friendly and easy to teach to others.

Nachteile:

Collecting the correct data\ pulling info for reports could be better

Oasis Insight Review

Kommentare: Could not be better in every facet

Vorteile:

Easy use and outstanding customer service

Nachteile:

Limited access when one user is online.

oasis use

Vorteile:

ease of pulling reports, user friendly,

Nachteile:

it seems bogged down sometimes, kind of slow

Oasis Program

Kommentare: Its a great tool and resource for social services as we serve the community.

Vorteile:

Ease of use. This program is simple to use and does not need a lot of training or experience.

Nachteile:

Clients already in were somtimes duplicated kn tbe system.

Insight

Kommentare: Working with at regional food bank. Multiple agencies utilizing single data source. Very functional and helpful to see across the region.

Vorteile:

SySystem is very responsive. Like the clarity of use.

Nachteile:

Reporting features are very awkward to use. We have certain fields we would like to extract and report on. But using the generic menu system does not currently allow that.

Oasis

Vorteile:

I like using oasis from a marketing perspective because it allows me to customize everything to our customer base. I can have email marketing blasts go out at specific times and target a specific group that will relate to the product being advertised.

Nachteile:

Took a while to learn but was easy with a little practice.

Good Program needs some tweaks

Kommentare: Tracking Food Bank Clients has saved us a lot of time and eliminated a client getting food more than once per week.

Vorteile:

Ease of Recording weekly which clients have received assistance.

Nachteile:

The fact that other Food Banks can change my clients' information but I can't tell if they are getting assistance elsewhere.

Oasis for review

Vorteile:

The program helps to keep track of a data base that I would normally have to maintain myself.

Nachteile:

It's slow and difficult to find customers who may have obtained services from another provider on the same day. This would show the customer is "double dipping".