MoeGo

"As a mobile groomer, this app is worth more than every penny spent and customer service phenomenal."

Kommentare: It saves me time which saves me money. Above all it keeps me organized, professional, and sane!

Vorteile: They actually listen to their customers, upgrading the software to fit our needs as requested. Saves time with smart scheduling, doing confirmation reminders for you, and condensing everything you need to run your business in one app, which saves you money and sanity. They have different plans to fit your needs and you can switch it up on busier or slower months. Literally everything is in one place- calender, map/directions, messaging, client info and work notes, invoices made paperless, and now they even offer online scheduling. You have full control of every setting customization. You can also check out reports and charts to help optimize your business. And it will send out a "rate our business" which will direct clients where to leave great reviews or help fix any issues before they become problems. Any mobile groomer is seriously losing out without this program.

Nachteile: My only issue had nothing to do with the software, but more so with me moving from completely paper to technology. There was a learning curve for me, but it's easy to catch on when you get in and pay around on it. They offer to transfer all your client info from one program to another, but mine was only on paper, so it was a long and tedious process to add everyone. Once that was set up, it's been a breeze. There's so much this app offers, I'm sure I don't even use everything yet to its fullest potential.

"Use of MoeGo for our growing business"

Kommentare: By far, MoeGo is a step above and beyond my manual ways of trying to manage my schedule via google calendar excel spreadsheets!! I love the mapping, route, messaging features that allow my staff to do their jobs really well. From a Command Center point of view (using mostly the desktop version), it is seemingly neglected. I've worked my way around it and still enjoy the features it provides. And I know that down the line, update and changes will be made to improve as I've seen in the past.

Vorteile: The software keeps me and my staff organized better by assigning appointments to certain staff. Allowing me to interchange the appts between staff is a breeze and I LOVE the fact that everyone messages from the same system and phone number so it keeps the communication internal.

Nachteile: As I grow, I find the functionality of the desktop version (which i use to manage all the staff from our headquarters) is somewhat lacking. Our hours are 5am-8pm and the calendar view does lot let me see 5am. Also, I have 4 mobile units and 13 staff members and the software shows every staff member every day whether they are "open" or "closed" I have some staff members who only work once a week but show up every day on the calendar view. Since I have so many employees, I now have to scroll left and right to see my appts on a single day, which makes scheduling quickly a hinderance. I would recommend having staff members ONLY show up on days they are labels as open under their staff profile. That way I see the whole day on one screen. Small frustration, since I am at headquarters on the desktop while my staff are out on the mobile app, if I am in the appointment creation screen and anyone messages through moego, it clears out the appt mid-selection. I've learned good and bad times to create or adjust appointments, but its a frustration nonetheless.

"Convenient, does it all"

Kommentare: Overall experience has been really great. I have saved time by not having to call clients myself to remind them of upcoming appointments. The software is user friendly and easily taught to new employees

Vorteile: I was looking for a software that could send out reminder texts and phone calls to my clients. I love being able to see when someone confirms or cancels an appointment.

Nachteile: A few minor issues: I hate having to go back and forth between screens when messaging a client and trying to find the best appointment time for them.

"Mobile grooming"

Vorteile: I love how easy it is to make appointments.

Nachteile: Deletes notes and not sure why. Some of my clients, expecially clients with multiple dogs, I have to remember what I have done on them. Very frustrating.

"The best mobile grooming software available! "

Kommentare: MoeGo has been fantastic. I started my business and initially went with a different software-it was right before MoeGo came out. I tried contacting that company to suggest things that I needed. There was no response. I was using a pencil and paper book and that other software. With MoeGo, I was able to ditch the paper book and have everything I needed right in the app. It’s very easy to use, you can get directions and contact the clients right from the app. And customer support is amazing.

Vorteile: It’s very user friendly
Customer support is amazing, they listen to what their users need and accommodate.

Nachteile: I wish there was a space next to the pets name after you check the pet in for grooming notes. Or if whatever pets at that house were selected, the pets name would automatically drop down to the ticket notes for that day. It would help with multiple pet households.