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seit 15 Jahren bei der Softwareauswahl

Was ist Mend?

Am besten geeignet für Gruppen ab fünf Anbietern. Nichterscheinen von Teilnehmern im einstelligen Prozentbereich: Telegesundheit, Telemedizin und komplett digitales Patientenmanagement: Terminerinnerungen, Selbstterminierung von Patienten und digitale Formulare. Die Nummer Eins im Support und für nutzerdefinierte Workflows. Verbinde dich mit Patienten jederzeit, überall und über jedes Gerät.

Mend sorgt für Engagement-Raten in Höhe von 98,3 % und Videoverbindungsraten in Höhe von 99,85 % und eine No-Show-Rate im einstelligen Prozentbereich.

Mend verfügt über Automatisierungstechnologie zur Integration in beliebige EHR-, PMS- oder andere Systeme.

Wer verwendet Mend?

Privatpraxen, Gesundheitssysteme, Kostenträger, Apotheken und Pharmaunternehmen.

Mend Software - 1
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Du bist nicht sicher, ob Mend das Richtige ist? Mit einer beliebten Alternative vergleichen

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Mend

Durchschnittliche Bewertung

Gesamt
4,5
Benutzerfreundlichkeit
4,5
Kundenservice
4,5
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
66%
4
23%
3
7%
2
3%
1
1%
Jose J
Jose J
Crew member in Mexiko
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

First time using this

5,0 vor 3 Monaten

Kommentare: So far I have a positive experience but I havent used it at all

Vorteile:

I like that it was easy to use, I got text and email links for a video call so I got options to use

Nachteile:

Its a very bright display I dont know If a "dark mode" is available but it would help

Jennifer
Jennifer
House cleaner in USA
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Mend

5,0 vor 4 Jahren

Kommentare: My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Vorteile:

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Nachteile:

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Antwort von Mend VIP

vor 4 Jahren

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

Jennifer
Cleaning, painting, hanywork in USA
Metallabbau, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My thoughts an opinions

5,0 vor 3 Wochen Neu

Kommentare: I feel a lot better im moving forward an taking the steps i need to to better myself an my life for me an my children to be in my life everyday

Vorteile:

I didnt have to worry about the anxiety of going around other people in an office or how im goin to get there an back or waiting to be seen.

Nachteile:

I couldnt hear very well i had to hold the phone to my ear so i wasnt on the video so i wasnt able to make eye contact and talk to my counselor.

Rannon
Clinical Supervisor in USA
Psychische Gesundheitsfürsorge, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Reoccurring Issues that Never Get Addressed

2,0 vor 4 Jahren

Kommentare: Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset.

Vorteile:

The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss.

Nachteile:

Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us.

Antwort von Mend VIP

vor 4 Jahren

Rannon, thank you for the feedback. We have released many changes and we're pushing to get them implemented. We have a new setting to decrease resources needed for large groups. We have feature to dial in people over the phone with poor equipment or connectivity. Offering group capability over the Web was brand new development performed for your organization specifically. We agreed to a date to deliver this brand new feature and then a pandemic happened. We still met our delivery date and no other company or team would have been able to deliver on schedule like we did. We're very proud of that. Any new development during a global pandemic is going to experience some bumps in the road. We appreciate your patience and we're pushing as well to get changes made deployed to everyone.

Jonathan
Artist in USA
Kunst & Handwerk, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Behavioral Health Therapist

5,0 vor 2 Monaten Neu

Kommentare: My therapist, [sensitive content hidden]
was amazing and she helped me turn my life around from being impulsive, risk taking, depressive, moody, and anxiety driven to a clean, healthy, positive life so I could be a better support for my wife and child.

Vorteile:

The ease of use for meeting with my therapist weekly.

Nachteile:

Signing the agreements every time. I feel like once is enough for that. Also, the mend birthday entry didn’t allow autofill.