Was ist NextMe?
NextME makes it simple for businesses to manage their waitlists and appointments to serve more customers. Track visits and wait times, engage your guests in real-time with a custom virtual waiting room, and grow your business like never before.
Wer verwendet NextMe?
Designed for businesses in restaurants, healthcare, dispensary, event management, veterinary, retail and more! The system can be customized to fit your needs.
Wo kann NextMe bereitgestellt werden?
Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPhone (mobil), iPad (mobil)
Über den Anbieter
- NextMe
- 2015 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Kanada, Vereinigte Staaten
Sprachen
Englisch
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Über den Anbieter
- NextMe
- 2015 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Kanada, Vereinigte Staaten
Sprachen
Englisch
NextMe – Videos und Bilder
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Bewertungen über NextMe
Durchschnittliche Bewertung
Nutzerbewertungen nach Unternehmensgröße (Angestellte)
- <50
- 51-200
- 201-1.000
- >1.001
Bewertungen nach Punktzahl finden
Allison S.
In Betracht gezogene Alternativen:
Great app for events!
Kommentare: My company hosted a fan convention with 800+ people and we used NextME to implement a waitlist into our celebrity autograph lines. It 100% transformed the convention game for us, and it removed the unnecessary waiting times that attendees were expecting. It also kept our autograph room calm and organized.
Vorteile:
This product was very easy and intuitive! We were able to teach it to our volunteers quickly. We also loved the customization of adding multiple list types. It works very well for our event.
Nachteile:
There wasn’t anything I disliked about the software. Maybe the ability to remove the quoted time would be nice, but it was great.
Craig B.
We have a true partnership and they always think about our best interests
Kommentare: With NextME, the process has become more efficient, so we need a smaller staff. Customers who leave their reviews online say they love the new system because it's very organized and lets them plan their wait time outside the restaurant. Positive reviews, in turn, bring even more customers to our restaurant.
Vorteile:
We have long waits, so we were writing people's names on paper and then calling their names. That sometimes created chaos, especially in summer, when the wait was 70–90 people. We tried buzzers at one point, but people would take them with them and lose them, so it was a big cost to our business. We wanted to automate this service, so we needed a vendor to help us. NextME created an app to simplify and improve the customer experience. Now, we can use people's phone numbers to notify them by text when their table is ready. Besides, customers can see the updates regarding their place in line, so they don’t have to stay inside the restaurant. The new feature of the app enables customers to pre-order pizza. We can tag the customer who has placed a pre-order, which makes the table turnover time faster.
Nachteile:
We have a true partnership and they always think about our best interests. I can't think of anything.
Ryan B.
Functional, great support, could use more features.
Kommentare: Rather than have our customers wait in line, we want them spending money at the bar, arcade, or on food. Nextme has made that a reality.
Vorteile:
Ease of use, great responsive support from [SENSITIVE CONTENT]. Customers are able to sign up for different attraction's waitlists from anywhere in our building letting our customers spend money in other parts of the business instead of waiting in line.
Nachteile:
It doesn't give reliable estimates wait times for our team or customers, which means out team has to kind of make it up, and that results in poor customer interactions, we ultimately stopped showing the estimated wait time as it was upsetting more guests than helping. This could use some fine tuning. Additionally, it seems like certain setting can only be adjusted on the app, or the web portal, but not visa versa, they should really have all the setting on both platforms.
Antwort von NextMe
vor 2 Monaten
Thank you for your 5-star review! Also, we're happy we got to address your "cons" regarding estimated wait times during our meeting. Since your recreational facility supports multiple waitlists for various group activities including laser tag, we're currently working on offering our users more ways to display wait times based on custom queue types and by party size. Until then, we're glad we found a temporary solution for your business and we appreciate your feedback to help us improve your experience.
Chris R.
The NextME app really allows us to do things that we weren't able to do before
Kommentare: Staff estimates of wait times have improved dramatically since the engagement began, resulting in a significant increase in customer retention. NextME’s responsiveness and openness to constructive feedback make them a valuable partner.
Vorteile:
We wanted an easier way to manage our customer wait times. We're a small place so we always have some sort of a wait, and we tend to have longer waits on the weekends. Our old system was clunky. We were looking for something streamlined and easy to use. NextME created a mobile application that takes the name and the phone number of the customer waiting for a table. The customer receives a text message letting them know where they are in line and a notification when their table is ready. We've been using NextME on an iPad since its launch. Someone from their team comes to the store to help install each new update. They help our host run through the update, make sure it’s understood, and find out if we have any input. The app also provides analytics to the back of the house after every shift.
Nachteile:
I can't really think of anything we dislike about the software. It's very user friendly and easy to learn.
Anne J.
They’re dedicated to product quality and customer service
Kommentare: NextME's automatic system had a seamless transition and currently promotes customer loyalty. The quality solution has had only minimal bugs. NextME is communicative and dedicated to providing comprehensive service. The team offers on-site assistance and resolves issues quickly.
Vorteile:
Customer retention metrics perform well, according to NextME’s daily and weekly analytics. The automated system is easy for customers because they’re always on their phones. Bugs have been minimal. They’re dedicated to product quality and customer service.
Nachteile:
There were issues early on, but that’s expected with any new project. NextME has been an amazing partner; they keep us updated and do quick turnarounds. Most problems resulted from poor internet connections. That isn’t NextME’s fault, but they still come in the restaurant to help.
