SevenRooms

SevenRooms Review

Kommentare: Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.

Vorteile:

User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!

Nachteile:

1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.

Game Changer

Kommentare: SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.

Vorteile:

Ability to provide a more customized experience for our valuable guests.

Nachteile:

TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.

Good Standard CRM solution. No frills!

Kommentare: Overall, it has worked well for me in a capacity where I need to find customers info quickly in order to keep average handle time down

Vorteile:

Fast look up for reservations and CRM info. And I do appreciate the fact that it’s built specifically for the hospitality industry.

Nachteile:

Somewhat difficult to customize in my opinion

SevenRooms Isn't Worth It

Vorteile:

SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.

Nachteile:

SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.

Great booking system with some issues with online payments

Vorteile:

Booking process is very easy and generally easy to set up different availabilities

Nachteile:

Cancellation fees cannot be charged on most cards