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Was ist SevenRooms?

SevenRooms ist eine Plattform für Hotelbetreiber, um ihre Gäste zu gewinnen, zu begeistern und zu verstehen. Die 2011 in New York konzipierte Reservierungs-, Sitz- und Gästemanagementsoftware bietet Betreibern die Möglichkeit, Reservierungen über mehrere Marketingkanäle zu tätigen, das Gasterlebnis online und offline zu personalisieren, Gäste dazu zu begeistern, wiederzukommen und das Geschäft durch umsetzbare Erkenntnisse voranzutreiben. Sie wird in mehr als 100 Städten weltweit genutzt und bedient erstklassige Kunden aus den Bereichen Gastronomie, Hotel und Nachtleben.

Wer verwendet SevenRooms?

Restaurants, Nachtclubs, Hotels, Pools, Lounges und Bars.

SevenRooms Software - 1
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Du bist nicht sicher, ob SevenRooms das Richtige ist? Mit einer beliebten Alternative vergleichen

SevenRooms

SevenRooms

4,5 (20)
499,00 $
Monat
Kostenlose Version
Kostenlose Testversion
55
13
4,5 (20)
4,2 (20)
4,4 (20)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
89,00 $
Monat
Kostenlose Version
Kostenlose Testversion
202
12
4,6 (156)
4,7 (156)
4,8 (156)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über SevenRooms

Durchschnittliche Bewertung

Gesamt
4,5
Benutzerfreundlichkeit
4,5
Kundenservice
4,4
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,2

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
70%
4
15%
3
10%
1
5%
Stephen
Stephen
Director of Guest Relationships in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Game Changer

5,0 vor 7 Jahren

Kommentare: SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.

Vorteile:

Ability to provide a more customized experience for our valuable guests.

Nachteile:

TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.

Otis
Reservations associate in USA
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good Standard CRM solution. No frills!

4,0 vor 6 Monaten

Kommentare: Overall, it has worked well for me in a capacity where I need to find customers info quickly in order to keep average handle time down

Vorteile:

Fast look up for reservations and CRM info. And I do appreciate the fact that it’s built specifically for the hospitality industry.

Nachteile:

Somewhat difficult to customize in my opinion

Liezel
Admin Assistant in USA
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

SevenRooms Review

5,0 vor 2 Monaten

Kommentare: After a year of using the SevenRooms app, I can confidently say it’s an excellent platform for managing reservations and enhancing guest experiences. And it makes it easier to train our colleague to use the platform.

Vorteile:

What I like most about SevenRooms is you can easily pull out the data you need such as the date and time for customer feedback, percentage of positive, negative and neutral reviews and locate which platform the reviews come from.

Nachteile:

So far, there's nothing I like least about SevenRooms because the team maximizes the features of the platform.

Kumar
Director in USA
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

SevenRooms Isn't Worth It

3,0 vor 5 Jahren

Vorteile:

SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.

Nachteile:

SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.

Julia
Director of Training in USA
Essen & Trinken, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Maybe not the most well known - however an exceptional product

5,0 vor 4 Monaten

Kommentare: While I don't think Sevenrooms is a widely known as other platforms to the clients who are booking reservations, and its less likely a client will have a Sevenrooms app on their phone compared to the other big reservations platforms, Sevenrooms booking widget makes it easy to customize your website or social sites with a link direct to your locations Sevenrooms book.

Vorteile:

Puts all the data in the hands of the business! Integrated with TOAST POS for check link and live spend. Easy to set up marketing campaigns and app for managers is super easy to use, especially if you have multiple locations!

Nachteile:

Only drawback is price and other platforms are much more popular in some cities, such as NYC, Chicago, and LA.

Rocco
Operation manager in UK
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great booking system with some issues with online payments

5,0 vor 9 Monaten

Vorteile:

Booking process is very easy and generally easy to set up different availabilities

Nachteile:

Cancellation fees cannot be charged on most cards

Antwort von SevenRooms

vor 9 Monaten

We really appreciate your feedback on SevenRooms, Rocco. We are grateful for your support, and we’re here for whatever you need at anytime!

Caitlin
Caitlin
Corporate Guest Relations in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SevenRooms Review

5,0 vor 6 Jahren

Kommentare: Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.

Vorteile:

User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!

Nachteile:

1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Love SevenRooms

5,0 vor 6 Jahren

Kommentare: I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.

Vorteile:

It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.

Nachteile:

They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.

Sarah
Sarah
Event and Catering Sales Manager in USA
Verifizierter Nutzer auf LinkedIn
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

This is great!

5,0 vor 6 Jahren

Kommentare: Even though we selected another reservation software, I was impressed with the customer service and timely responses.

Vorteile:

I feel like SevenRooms is a hidden gem although we ultimately decided on a different reservation system!

Nachteile:

It is a tad more costly than we were anticipating. Our big deal breaker was we could not utilize SevenRooms for out B&B properties as well as restaurants.

Mihailo
Mihailo
Student in Serbien
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

SevenRooms review

5,0 vor 6 Jahren

Vorteile:

Great customer data capture, they allways know what i want, and i can see the history of guests.

Nachteile:

Just one thing, color in the software is somehow boring

Dan
Digital Advertising Manager/IT Admin in USA
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SevenRooms - If you operate a restaurant or club you need this!

5,0 vor 2 Jahren

Kommentare: Awesome.

Vorteile:

The user interface is excellent and has come a long way since the beginning. It's super-easy to train floor staff on it via the web UI or the app.

Nachteile:

The API needs to be a little more fleshed out and robust. We've had to manually do quite a lot of work to get 7R to play nice with Hubspot.

Sasha
Food & Beverage reservations Manager in UK
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Seven Rooms Review

5,0 vor 3 Jahren

Kommentare: Really good experience and their customer help desk is great and very fast.

Vorteile:

Lots of extra features in setting up offers, perks and events for customers.

Nachteile:

There is a feature where guests can ask a custom question which is not trackable without checking individual bookings.

Dave
Partner in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Almost there ....

3,0 vor 5 Jahren

Kommentare: Started out ahead of the pack, but the other quickly caught up and adjusted billing + software strategies and left SevenRooms falling behind.

Vorteile:

SevenRooms was a nice option for a restaurant that was getting hammered with OpenTable fees before they changed their structure. OT was fee based + core charges, while SevenRooms was a flat rate.

Nachteile:

With discounts also comes less support. I feel like SevenRooms is about to be bought out or just fold. What started out as great, quickly became unreliable and unsupported.

Alexander
Alexander
Director of Operations in USA
Essen & Trinken, 201–500 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

SevenRooms: The Reservation Platform You Should Be Using

5,0 vor 6 Jahren

Kommentare: Overall the pros far outweigh the cons.

Vorteile:

SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are: 1) Cost reduction by eliminating OpenTable fees 2) Ability to drive customers to restaurants within your group of restaurants 3) Live data on consumer spend and the ability to track that over time

Nachteile:

SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.

Prashant
Assistant Restaurant Manager in Vereinigte Arabische Emirate
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Operations usage

5,0 vor 7 Jahren

Kommentare: Amazing experience so far

Vorteile:

Ease of use and communication within the team

Nachteile:

No feature of capturing guest name who are staying in the hotel

Alice
Head of Reservations & Membership in UK
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The start of an exciting journey

4,0 vor 6 Jahren

Kommentare: Very positive.

Vorteile:

Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team.

Nachteile:

The mixed fonts on the desk top. it can be slow moving from page to page. Filters don't function very well when reporting.

Lika
Outlet Manager in Vereinigte Arabische Emirate
Essen & Trinken, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

7rooms

5,0 vor 7 Jahren

Kommentare: 7rooms is very easy to use system.

Vorteile:

can see the history of guests which helps a lot

Nachteile:

can not see other restaurant bookings to check overall

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great metrics for assigning tables

5,0 vor 6 Jahren

Kommentare: The features ultimately outweigh the cost

Vorteile:

The system is quite smart in its approach to table reassignment and pacing

Nachteile:

While the features are a benefit- the cost is high for a reservation system. Updates are made frequently without notice

Sasha
Director in USA
Bankwesen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Poor Security and Lack of Customer Service

1,0 vor 2 Jahren

Vorteile:

ease of use, ease of integration, online materials

Nachteile:

poor security governance with examples of security breaches and hacking being ignored by customer service team

Emily
Senior Events Sales Manager in USA
Essen & Trinken, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Seven Rooms

4,0 vor 5 Jahren

Vorteile:

I think there was a great platform to get more reservations in our restaurant and got the word out to more people

Nachteile:

It caused too much confusion with our Opentable program.