Wer nutzt diese Software?
Die Anwendung ist für Callcenter mit einem bis 1.000 Agenten geeignet, die intern oder auch extern arbeiten.
Durchschnittliche Bewertung5 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Startpreis 0,01 $/einmalig
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 2015
Predictive Dialing hilft, inaktive Zeitabschnitte zu reduzieren und verbindet sich nachdem der vorherige Anruf beendet wurde in nur wenigen Sekunden mit dem nächsten Kunden und überspringt Anrufe an inaktive Nummern oder Nummern, bei denen sich Anrufbeantworter melden. Vorschau-Wahlfunktionen bieten vor dem Anruf einen vollständigen Verlauf vergangener Interaktionen und Notizen mit konfigurierbarer Vorbereitungszeit und Wahl zwischen Rufnummern.
- Berichterstattung / Analyse
- Gemischtes Call-Center
- Inbound Callcenter
- Interaktive Sprachantwort
- Manuelles Wahlsystem
- Progressives Wählersystem
- Prädiktive Wähler
- Kampagnen-spezifische Anrufer-ID
- Umleitung der Anrufe
- Aufzeichnung bei Bedarf
- Aufzeichnung der Bildschirmaktivität
- Ereignisgesteuerte Berichtserstattung
- Programmierte Aufnahme
- Sofortiger Abruf
- Teilen von Anrufen
- Verteilte Anrufaufzeichnung
- Automatisches Telefonwählgerät
- Berichterstattung / Analyse
- IVR / Spracherkennung
- Prädiktive Wähler
- VoIP (IP-Telefonie)
Die hilfreichsten Reviews für PhoneCall
Bewertet am 2.12.2016
We are totally satisfied with Phone Call CRM
Kommentare: Intelshore is a center specialized in making appointment for B2Cs . Since we began, more than 3 years ago, our biggest concern was the CRM: between customized open-source CRM without functionalities and the ¿known¿ CRM " (Hermes .. .) which were not a good fit to our activity and overpriced, our production was made "luckily". What made us able to continue working was essentially the number of agents that we had massively increased and especially the completely new product on the market that our customer was offering at the time. Our IT team had no solutions, and between the breakdowns caused by the saturation of the parcels sent and the waiting time exceeding 1MIN20 between 2 calls, we had no difficulty in admitting that PhoneCall was our lifesaver. At first, the price seemed to be very high, but quickly we found that our production more than doubled, the waiting time could even be 2 seconds if we wanted! We were able to reduce our workforce while increasing the number of orders to be delivered to our customer (who since then was no longer the only one with the product we are working on: a market that is hardening). I do not go into the technical details of the tool, and for the IT team (files, management ...), and for managers (statistics, follow-up, target management, incoming and outgoing calls at the same time. .). Target management and being able to work with all the departments simultaneously is a decisive change for us too: before we put a team by department and for a certain time during the day with a result null, we changed department with also the Risk of result null because of very little connection. With Phonecall, we do not waste time and we produce all day on all the departments. In our field, we have become the reference in Morocco and even in Tunisia. We talk about the constancy of our call, as the market for taking appointments is increasingly difficult, we have employees who receive dream bonuses, and our customer increases his sales force on the ground, we have no problem Follow and develop at the same time as it. In December 2015 we started with Phonecall with apprehensions about the cost especially because the features were clearly convincing, but we were able to see the results on the first day, so nothing to say about the value for money and team to listen.
The speed of the connection with the customer using an internet connection low debit.
The ability to connect anywhere I am and track production.
Process incoming and outgoing calls at the same time.
Optimization of production management with target
Nachteile: The price though the value for money is good.
Bewertet am 9.11.2017
more efficiency , more contacts in less time.
Kommentare: more business
Vorteile: simply and effective to use. Really adapted for a massive prospection. save time and money. this software is approuved;
Nachteile: the installation of the software is simple, you just need an internet connection and a PC/MAC, no more....its all in one
Bewertet am 7.10.2017
The best solution for outbound calls
Kommentare: The best solution for outbound calls.
Vorteile: Simple and intuitive, this solution is perfect for prospection, outbound calls, cold calling, predictive...
Nachteile: We are not yet autonomous on all the functionalities, but the support is well reactive. A few bugs but nothing really annoying.
Bewertet am 14.12.2016
Sense of the customer relationship with Phone Call !
We are a center of customer relationship created in 1986
We had a beautiful meeting with Phone Call at the beginning 2015
We looked for one tool supple, simple, with the possibility of going up campaign quickly and an invoicing "one demand"
It is the tool which we needed
It knows how to handle campaigns with the volume and the lighter campaigns.
Tools knows how to bring also a use of the multi-channelling Of more, the flexibility to have no cost of license is the truth more ... and the customer service is reactive We pursue our collaboration!