livepro

livepro

von livepro Knowledge Management

Wer verwendet livepro?

livepro is the perfect Knowledge Management solution for Customer Service - whether it be on the phone, behind the counter, in the field or customer self-service - livepro has the perfect answer.

Was ist livepro?

livepro is purpose built Knowledge Management for Customer Experience.

We focus on delivering answers to agents - not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down.

livepro – Details

livepro Knowledge Management

http://www.livepro.com

Gegründet 2001

livepro – Kostenübersicht

livepro bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von livepro ist ab 19,00 $/Monat verfügbar.

Startpreis

19,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Kundenbetreuung

Support während der Geschäftszeiten

Online

livepro Funktionen

Wissensmanagement Software
Content-Management
Diskussionsforum
Entscheidungsbaum
Katalogisierung / Kategorisierung
Kollaboration
Self-Service Portal
Volltextsuche
Wissensbasis-Management

livepro – Nutzerbewertungen

Zeigt 5 von 123 Nutzerbewertungen

Gesamt
4,8/5
Benutzerfreundlichkeit
4,7/5
Kundenservice
4,9/5
Funktionen
4,6/5
Preis-Leistungs-Verhältnis
4,8/5
Carita G.
Reiki Master Teacher & Crystal Therapist
Medizinische Praxis, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.8.2018

"Great software for call centres"

Kommentare: It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers.

Vorteile: Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn't necessary. The ability to tailor access levels for different types of users (eg admins or end users) is also great. Ongoing support is also exceptional and also great to have access to a community of livepro admins that we all learn from and help each other out.

Nachteile: Only minor issues I've noticed because I can be pedantic - but these were all quickly resolved by the support team. My only issue is that it can be a little fussy in applying some formatting - ie depends on how the formatting was applied in the first place to text as to how it can be modified. So sometime you just need to clear the formating and re-apply it. But this is a minor issue compared with some of the other problems I've encountered on other systems.

  • Quelle des Nutzers 
  • Bewertet am 7.8.2018
Geoff S.
Acting Customer Service Team Leader
Regierungsbeziehungen, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 20.6.2019

"A Great Step Forward"

Kommentare: To ensure our organization has the right answer, quickly, every time for whoever their customer is. It has been a great step forward towards this and the support crew from the initial trainers to CSR and the rest have been great to deal with and very responsive.

Vorteile: The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use.

Nachteile: There is not much and they points I have highlighted they are already working on to fix like people being able to edit their own profile.

  • Quelle des Nutzers 
  • Bewertet am 20.6.2019
Maree B.
Acting Team Leader
Staatsverwaltung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 16.4.2020

"Highly recommend Livepro"

Kommentare: Livepro has been a breath of fresh air to our organisation. By implementing Livepro we have seen a large increase in first call resolution, reduced training timeframes for customer service staff and the overall knowledge that our team has access to has been invaluable. With one source of truth, It’s quick and easy to use and effortless to update knowledge. The staff are all friendly and the support has been amazing.

Vorteile: The announcement function has been invaluable with getting information out quickly and accurately to all staff. With excellent reporting capabilities and search tools all information is easily accessible and has been instrumental in us being able to see what further information is required to be added.

Nachteile: Would love for it to have a dictionary when you spell words incorrectly

Antwort des Softwareanbieters

von livepro Knowledge Management an 23.4.2020

Thank you Maree for a wonderful review!

  • Quelle des Nutzers 
  • Bewertet am 16.4.2020
Lucy K.
medical receptionist
Medizinische Praxis, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 13.8.2018

"Great tool overall but could be smoother."

Kommentare: Overall its a fantastic tool that does contain all the information and is updated regularly by the wonderful carina. It just be improved by improving the navigation with less steps, and perhaps organising as a decision tree where you work backwards. Ie. US Chest Wall - then find the clinics that offer it.

Vorteile: Thorough and regularly updated. Carina is fantastic with her speedy replies.

Nachteile: Bit too clunky, could be smoother to use.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 13.8.2018
Casey M.
Training & Knowledge Management Officer
Versicherung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 24.2.2020

"Easy to Use & a Great Team "

Kommentare: The team at Livepro are quick to respond and very helpful.

Vorteile: The site is very easy to use as an agent navigating instructions. It is also easy to learn how to use as an administrator.

Nachteile: There are some parts of the site that could be updated (such as the quiz functionality), but i trust that it will over time.

  • Quelle des Nutzers 
  • Bewertet am 24.2.2020