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Zipwhip
Was ist Zipwhip?
Ermöglicht es Unternehmen, mit ihrer Kundschaft über ihr vorhandenes Festnetztelefon, VoIP und die gebührenfreie Telefonnummer SMS zu schreiben.
Wer verwendet Zipwhip?
KMU, mittelständische Unternehmen, große Unternehmen
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Bewertungen über Zipwhip
Texting customers couldn't get much easier
Vorteile:
We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously.
Nachteile:
The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center.
Zip Whip and Twilio
Kommentare: We had tremendous use in our office with the product and was easy to use
Vorteile:
The ease of texting customers and getting responses from our clientel base
Nachteile:
That they discontinued it and twilio took over it and they did not offer an alternate
Getting Whippy with Zipwhip
Kommentare: Overall, Zipwhip was good while it lasted.
Vorteile:
While it was still around Zipwhip was easy. It had excellent search functions and nice scrolling to keep on top of messages coming in.
Nachteile:
It did not have in the default program signatures, or timed messages, or the ability to see who had last answered.
In Betracht gezogene Alternativen:
Nice to set-up landline texting, but messages weren't always getting delivered
Kommentare: It was fine, but frustrating when trying to resolve an issue and couldn't really seem to get any help.
Vorteile:
This software was very easy to use, had many features we needed. Our customers love being able to text our business line and it was easy to add a text button to our website.
Nachteile:
We text our employees a lot and there were times, in a group, not each member would get the message. We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them. At the time we used this product, they had ZERO compliance tools, so we set out to find a company that could help us with that as well.
Antwort von Twilio
vor 4 Jahren
Thank you for your feedback, Jen. We are glad we were able to provide you with texting capabilities that your customers loved. However, we are sorry to hear about your deliverability issues. We looked into your issue again and determined that your messages were being delivered from our network to the phone carrier's network. Once a message leaves our network we work very closely with our carrier partners to ensure deliverability. Issues do occur though, and we act quickly with our partners to remedy any situations. Additionally, Zipwhip has supported a number of compliance and security regulations for many years. You can find out all about them here: https://www.zipwhip.com/compliance/. We apologize if this was not made clear to you and will ensure our customers understand the options available to them. Thank again for sharing your feedback, have a great day!
zipwhip review
Kommentare: Ok, no complaints until we saw what else was out there
Vorteile:
convenience of not having to pick up the phone to call customers.
Nachteile:
Not as many automation features and you have to be available 24/7.100 contacts per group
