Was ist Zipwhip?

Ermöglicht es Unternehmen, mit ihrer Kundschaft über ihr vorhandenes Festnetztelefon, VoIP und die gebührenfreie Telefonnummer SMS zu schreiben.

Wer verwendet Zipwhip?

KMU, mittelständische Unternehmen, große Unternehmen

Wo kann Zipwhip bereitgestellt werden?

Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)

Über den Anbieter

  • von Zipwhip
  • 2007 gegründet
  • Chat

Erhältlich in diesen Ländern

Vereinigte Staaten

Sprachen

Englisch

Über den Anbieter

  • von Zipwhip
  • 2007 gegründet
  • Chat

Erhältlich in diesen Ländern

Vereinigte Staaten

Sprachen

Englisch

Zipwhip – Videos und Bilder

Videos zu Zipwhip

Kosten ähnlicher Produkte wie Zipwhip vergleichen

Startpreis

19,00 $/Monat
19,00 $/Monat
29,00 $/Monat
25,00 $/Monat

Kostenlose Version

Kostenlose Version Nein
Kostenlose Version Nein
Kostenlose Version Ja
Kostenlose Version Nein

Gratis Testen

Gratis Testen Ja
Gratis Testen Ja
Gratis Testen Ja
Gratis Testen Ja

Funktionen von Zipwhip

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Felder
  • Anpassbare Vorlagen
  • Automatische Antworten
  • Automatische Antworten
  • Automatisierte Terminplanung
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • CRM
  • Chat / Messaging
  • Drittanbieter-Integration
  • E-Mail Marketing
  • Echtzeit-Benachrichtigungen
  • Echtzeit-Berichterstattung
  • Engagement-Tracking
  • Erinnerungen
  • Etikettierung
  • Geplanter Nachrichtenversand
  • Kampagnen-Segmentation
  • Kampagnenanalysen
  • Kampagnenmanagement
  • Kampagnenplanung
  • Kampagnenplanung
  • Kommunikationsmanagement
  • Kontakt-Datenbank
  • Kontaktmanagement
  • Kundensegmentierung
  • Kundenspezifisches Branding
  • Kurzwahlnummern
  • Live-Chat
  • MMS
  • Massen-SMS
  • Mehrere Kampagnen
  • Mobile Benachrichtigungen
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel-Kommunikation
  • Multichannel-Marketing
  • Nachrichten-Personalisierung
  • SMS Gewinnspiele
  • SMS-Marketing
  • SMS-Nachrichtenversand
  • Social-Media-Integration
  • Umfragen/Abstimmungen
  • Verfolgung von Interaktionen
  • Vorlagen-Management
  • Zwei-Wege-Messaging

Siehe die vollständige SMS Marketing Software Liste

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Alle 52 Nutzerbewertungen lesen

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,8
Kundenservice
4,2
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Bewertung

5
35
4
13
3
4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Tim M.
Tim M.
IT Manager/Systems Administrator in USA
Verifizierter Nutzer auf LinkedIn
Immobilien
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Texting customers couldn't get much easier

5 vor 3 Jahren

Vorteile:

We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously.

Nachteile:

The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center.

Michele H.
Recruiter in Israel
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very Basic

4 vor 2 Jahren

Kommentare: Zipwhip has allowed us to have a centralized texting system so that all employees can view communication that affects the company. In that, it has been a positive experience but it has an overall clunky feel.

Vorteile:

I like that everyone on our team can track each other's text messages so we can pick right up where someone else left off when communicating. The Interface is clean and easy to use.

Nachteile:

I don't like having to use a multistep process when uploading multiple contacts or texting a group. I don't like that texting groups are limited to 50 members.

Antwort von Zipwhip

vor 2 Jahren

Thank you for sharing your feedback. We are always working to improve our product and reviews from our customers help us do that! We're glad to hear that Zipwhip is a positive tool for you and your business

Jen N.
Customer Service Experience in USA
Hausmeisterservice, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Nice to set-up landline texting, but messages weren't always getting delivered

3 vor 2 Jahren

Kommentare: It was fine, but frustrating when trying to resolve an issue and couldn't really seem to get any help.

Vorteile:

This software was very easy to use, had many features we needed. Our customers love being able to text our business line and it was easy to add a text button to our website.

Nachteile:

We text our employees a lot and there were times, in a group, not each member would get the message. We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them. At the time we used this product, they had ZERO compliance tools, so we set out to find a company that could help us with that as well.

Antwort von Zipwhip

vor 2 Jahren

Thank you for your feedback, Jen. We are glad we were able to provide you with texting capabilities that your customers loved. However, we are sorry to hear about your deliverability issues. We looked into your issue again and determined that your messages were being delivered from our network to the phone carrier's network. Once a message leaves our network we work very closely with our carrier partners to ensure deliverability. Issues do occur though, and we act quickly with our partners to remedy any situations. Additionally, Zipwhip has supported a number of compliance and security regulations for many years. You can find out all about them here: https://www.zipwhip.com/compliance/. We apologize if this was not made clear to you and will ensure our customers understand the options available to them. Thank again for sharing your feedback, have a great day!

Shawn C.
Sales Manager in USA
Versorgungsunternehmen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Exactly what I was looking for

5 letztes Jahr

Kommentare: Overall their support is not perfect but very good, most other companies just blow off your request to fix something and at first I thought zipwhip was doing the same but they actually followed through and fixed their app/integration with zoho perfectly.

Vorteile:

Simplicity and integration with Zoho CRM. At first the integration didn't work perfectly as it would only sync messages with contact records and not lead records but after some back and forth they updated the integration and now it works perfectly.

Nachteile:

There are a few features I'd like to see like pulling in additional merge fields from my crm to use in messages but outside of that I love it

George S.
Manager, Ticket Sales in USA
Sport, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Zipwhip Review

5 vor 2 Jahren

Kommentare: Zipwhip has been a key component to our success in selling tickets for FSU athletics. We are able to reach customers on a better level and open up a line of communication that we never had before. It is hard to imagine succeeding in the sports sales market today without a product like Zipwhip.

Vorteile:

Zipwhip has a very easy interface to use and is very user friendly. All of our sales and service reps use it on a daily basis to get in touch with clients and offers us another avenue/ channel to reach them on a consistent basis. We have found that with the way technology has shaped our every day lives, it was vital for us to keep up with the times and find us a texting service that connects with our land lines in our office.

Nachteile:

With us being on the East coast, it can sometimes be tough to contact someone if we have problems early on in the morning.

Antwort von Zipwhip

vor 2 Jahren

Thank you so much for taking the time to write a review of Zipwhip, George. We're delighted to hear how well our product works for you and your team. Yes, ticket sales and marketing are made so much easier through texting!