Wer verwendet Zipwhip?

KMU, mittelständische Unternehmen, große Unternehmen

Was ist Zipwhip?

Ermöglicht es Unternehmen, mit ihrer Kundschaft über ihr vorhandenes Festnetztelefon, VoIP und die gebührenfreie Telefonnummer SMS zu schreiben.

Zipwhip – Details

Zipwhip

https://www.zipwhip.com

Gegründet 2007

Zipwhip – Kostenübersicht

Zipwhip bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Zipwhip ist ab 19,00 $/Monat verfügbar.

Startpreis

19,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Zipwhip Funktionen

SMS Marketing Software
Berichterstattung / Analyse
Geplanter Nachrichtenversand
Kontaktmanagement
Kurzwahlnummern
MMS
Massen-SMS
Mobile Coupons
Mobile Keywords
Nachrichten-Personalisierung
Text-to-Win (Text-Nachrichten für Gewinnspielteilnahme)
Umfragen/Abstimmungen
Zwei-Wege-Messaging

Zipwhip – Nutzerbewertungen

Zeigt 5 von 37 Nutzerbewertungen

Gesamt
4,5/5
Benutzerfreundlichkeit
4,8/5
Kundenservice
4/5
Funktionen
4,2/5
Preis-Leistungs-Verhältnis
4,3/5
Emily K.
DJ
Unterhaltung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 9.12.2019

"Trying to text your clients, but sick of using your phone all the time? Try Zipwhip!"

Kommentare: Overall, it makes it easier to text clients, especially when there are multiple clients at once.

Vorteile: I love the fact that I can easily text clients without having to use my cell phone while at the office. It's easy to input information so that I can tell which phone number is which as well. I can easily see the conversation that my co-worker has also had with clients so that I can catch up easily without having to ask the client questions that they have already answered.

Nachteile: I have no cons about this software as of this review.

Antwort des Softwareanbieters

von Zipwhip an 29.4.2020

Thank you so much for taking the time to write a review of Zipwhip, Emily. We're delighted to hear how well our product works for you and your team.

  • Quelle des Nutzers 
  • Bewertet am 9.12.2019
Michele H.
Recruiter
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 25.11.2019

"Very Basic"

Kommentare: Zipwhip has allowed us to have a centralized texting system so that all employees can view communication that affects the company. In that, it has been a positive experience but it has an overall clunky feel.

Vorteile: I like that everyone on our team can track each other's text messages so we can pick right up where someone else left off when communicating. The Interface is clean and easy to use.

Nachteile: I don't like having to use a multistep process when uploading multiple contacts or texting a group. I don't like that texting groups are limited to 50 members.

Antwort des Softwareanbieters

von Zipwhip an 2.12.2019

Thank you for sharing your feedback. We are always working to improve our product and reviews from our customers help us do that! We're glad to hear that Zipwhip is a positive tool for you and your business

  • Quelle des Nutzers 
  • Bewertet am 25.11.2019
Terry R.
Director
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 4.6.2020

"Increases efficiency, customer satisfaction, and Employee satisfaction"

Kommentare: ZipWhip has helped us reduce the number of after hours calls by 90%, both with clients, leads, and employees. We have also seen a reduction in telephone time during office hours, as texts tend to be much quicker to handle than phone conversations. This is an effective tool for scheduling changes, new client meetings, and other operations communications. It also provides a paper trail that is not available with a telephone conversation.

Vorteile: Emailing has taken a back seat to texting in our organization, both with customers and employees. With ZipWhip, all office personnel can observe communications and everyone can see the response that was given. This internal communication transparency is cumbersome with a telephone or email.

Nachteile: It is not yet perfected with voice recognition on an iPhone. Spellcheck is still being perfected.

  • Quelle des Nutzers 
  • Bewertet am 4.6.2020
Jen N.
Customer Service Experience
Hausmeisterservice, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    1/10
  • Quelle des Nutzers 
  • Bewertet am 4.5.2020

"Nice to set-up landline texting, but messages weren't always getting delivered"

Kommentare: It was fine, but frustrating when trying to resolve an issue and couldn't really seem to get any help.

Vorteile: This software was very easy to use, had many features we needed. Our customers love being able to text our business line and it was easy to add a text button to our website.

Nachteile: We text our employees a lot and there were times, in a group, not each member would get the message. We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them.
At the time we used this product, they had ZERO compliance tools, so we set out to find a company that could help us with that as well.

Antwort des Softwareanbieters

von Zipwhip an 20.5.2020

Thank you for your feedback, Jen. We are glad we were able to provide you with texting capabilities that your customers loved. However, we are sorry to hear about your deliverability issues. We looked into your issue again and determined that your messages were being delivered from our network to the phone carrier's network. Once a message leaves our network we work very closely with our carrier partners to ensure deliverability. Issues do occur though, and we act quickly with our partners to remedy any situations.
Additionally, Zipwhip has supported a number of compliance and security regulations for many years. You can find out all about them here: https://www.zipwhip.com/compliance/. We apologize if this was not made clear to you and will ensure our customers understand the options available to them. Thank again for sharing your feedback, have a great day!

  • Quelle des Nutzers 
  • Bewertet am 4.5.2020
George S.
Manager, Ticket Sales
Sport, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 21.8.2019

"Zipwhip Review"

Kommentare: Zipwhip has been a key component to our success in selling tickets for FSU athletics. We are able to reach customers on a better level and open up a line of communication that we never had before. It is hard to imagine succeeding in the sports sales market today without a product like Zipwhip.

Vorteile: Zipwhip has a very easy interface to use and is very user friendly. All of our sales and service reps use it on a daily basis to get in touch with clients and offers us another avenue/ channel to reach them on a consistent basis. We have found that with the way technology has shaped our every day lives, it was vital for us to keep up with the times and find us a texting service that connects with our land lines in our office.

Nachteile: With us being on the East coast, it can sometimes be tough to contact someone if we have problems early on in the morning.

Antwort des Softwareanbieters

von Zipwhip an 22.8.2019

Thank you so much for taking the time to write a review of Zipwhip, George. We're delighted to hear how well our product works for you and your team. Yes, ticket sales and marketing are made so much easier through texting!

  • Quelle des Nutzers 
  • Bewertet am 21.8.2019