Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Kukui?

Die All-in-one-Erfolgsplattform von Kukui unterstützt mehr als tausend Reparaturwerkstätten dabei, ihr Geschäft auf die nächste Stufe zu bringen. Ermittle mit der POS-Integration schnell, wie sich deine Geschäfts- und Marketingprogramme auf den Umsatz auswirken. Du kannst neue Kunden mit AdWords-Kampagnen, die von einem zertifizierten Google Premier Partner verwaltet werden, gewinnen. Binde deine Kundschaft mit nutzerdefinierten E-Mails, Postkartenkampagnen und einem brandneuen Follow-up-Modul.

Wer verwendet Kukui?

Kukui erstellt Online-Marketinglösungen für Kfz-Werkstattbesitzer, die ihr Geschäft auf die nächste Stufe bringen möchten.

Kukui Software - 1
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Kukui Software - 3
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Kukui Software - 5

Du bist nicht sicher, ob Kukui das Richtige ist? Mit einer beliebten Alternative vergleichen

Kukui

Kukui

4,7 (75)
499,00 $
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Kostenlose Version
Kostenlose Testversion
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4,7 (75)
4,6 (75)
4,8 (75)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
Keine Preise gefunden
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52
9
3,9 (83)
3,5 (83)
3,6 (83)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Kukui

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
80%
4
16%
3
3%
2
1%
Joe
General Manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Kukui really is the All-in-one-Success Platomr

5,0 vor 2 Jahren

Kommentare: A great business decision that has truly catapulted this shop above others in our market.

Vorteile:

Every feature Kukui's All-in-one-Success Platform offers is fantastic. We use the TEXT CONNECT dashboard - to send out reminders for upcoming service, lost customer messages, and thank you messages for coming in for service. The FOLLOW UP dashboard has been beneficial to customer retention. We simply contact customers - thank them for coming in, see how their vehicle is running and see if they need anything else. Customers love that special attention. We are also able to maintain our website, send out email & text message blasts, and view our monthly statistics compared to last year. Our Customer Success Coordinator contacts us every month to ensure we utilizing the Platform to its fullest capabilities - ensuring that we are meeting our goals. Kukui makes weekly posts on our Facebook page and a monthly Blog on our website - all with the intent of enhancing our SEO.

Nachteile:

There isn't anything that I would change with Kukui.

Antwort von Kukui

vor 2 Jahren

Hi Joe. Thank you for the amazing review. We are thrilled to hear how much you love the KUKUI platform.

Kenny
Director of IT in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It is great for follow up and facilitating appointments for the customer, but integration is limited

4,0 vor 7 Jahren

Kommentare: Customer retention and perceived ease of use by new customers, so it probably helps with acquisition. We are able to see where new leads come from and spend efforts improving those channels.

Vorteile:

Its easy to track where new customers are coming from (source), the web interface is fairly easy to navigate, and it follows up with customers regarding their upcoming service. I like the new follow up and "lost customer" reports. It has functionality we have not tapped into and that is mostly due to capacity on our end. The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.

Nachteile:

Existing customers end up using the phone number they started with, so it looks like they keep coming from Yelp, Google, etc. I'd rather all existing customers call in on the same number. The system doesn't merge existing and new records consistently and it does not identify contact info the customer entered that doesn't match or doesn't exist in the shop management. Integration to ShopKey/Mitchell calendar and cars is poor. It is inconsistent in identifying inbound contacts as existing customers and mixing the names of customers up. Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders. Customers should be given an easy way to notify the system/us that they no longer own the car in the notification. Recent changes dramatically increased the number of calls misidentified as "missed" when they were actually answered. (98% answer rate to reporting a 44% answer rate)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Buyer Beware

3,0 vor 5 Jahren

Kommentare: Kukui provides a website for your clients to find you. They provide a dashboard that connects with many point of sale systems and tracks your clients and what they spend with you. This is incredibly dangerous when they start selling to your neighboring competitors because now they have all your information and can easily provide it to your competitors.

Vorteile:

Kukui will get you appointments on your calendar - that is a good thing they do.

Nachteile:

Kukui will lie to you in the sales process to get you to sign up for a more expensive plan and then when you cancel (because they duplicate your ad campaign for the shop 3 miles away), they will tell you there is a fee for what they promised for free in the beginning. Further, they will sell to everyone including your competitors next door. They duplicate your ads. Nothing is customized. If you have them posting to your social media pages, their posts are the same across all clients. This is not custom content. But you pay for custom content.

David
General manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Kukui has been my partner for many years, both in CRM and in online marketing.

5,0 vor 7 Jahren

Kommentare: Online presence, and quick

Vorteile:

Great SEO, website, and marketing ROI tracking. I like the ability to listen to past phone conversations and analyse our phone skills. I like being able to easily add new pictures and content to the website without calling someone. I like the follow-up feature, which is working great (a log for who gets a call, who got a call and what happened). I like the appointment reminder being sent by email and the thank you emails going out automatically and asking for a review.

Nachteile:

I think it would be great to have a more detailed and precise scheduled maintenance reminder going out to the customer, that is more tailored to the individual vehicle and customer driving profile. I think it would be great to implement a communication app or feature that show the shop to send and receive text messages to customers, and have it function the same as texting on the phone, except through kukui and allowing us to save The message thread...?

Antwort von Kukui

vor 7 Jahren

George thanks for being such a great partner we have learned a great deal from you as well. Thank you for the feedback too. You will see some of the things you mentioned appear in the platform soon.

Scott
Executive Director in USA
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Aloha, We have had our Kukui website for over 6 years and we are very happy with our partnership!

5,0 vor 7 Jahren

Vorteile:

Kukui has been very attentive to our request with our website, which is constantly growing as the #1 influence to help attract customers into our shops. The one feature that has had tremendous value; is our Kukui tracked phone numbers, on various web sites, where Kukui is integrated into our POS. As a result, we have been able to track our marketing to actual sales which has been very helpful for us to adjust our marketing to better react to constantly changing digital marketing environment. And the added bonus, we have the recorded phone calls to use for training. We are very pleased with our partnership and the value received! (We were part of the Beta on Kukui's auto shop development product.)

Nachteile:

Currently, our biggest negative, is the delay in response to request for support or changes with our website and the dashboard (But, we totally recognize we likely ask a lot more then most companies do! ;0) My interpretation is that this is growing pains with the growth of the company.