Kukui

Awesome customer service, the product allows me to communicate with our customers very easy.

Vorteile:

The people who manage, update and train the product. It's very easy to know what your business is doing by auditing your dashboard daily. I can train our advisors by listening to phone calls, I can find out what marketing is working to bring in new customers and existing customers. I can send recommended services out and thank you emails.

Nachteile:

Missing the ability to text customer. I would like to see small training classes at national trade shows. Best practices, how to use Kukui to provide greater customer service and increase revenue.

We have been with Kukui for several years now and they just keep getting better!

Kommentare: Our page has moved closer to the top of the searches in our area. We are consistently high with Yelp.

Vorteile:

Very easy to understand dashboard. Great customer support. The reviews stick when they are posted with Google or Yelp. My customers are happy to respond to the questionnaire. Setting appointments and tracking customer follow up is accurate and easy.

Nachteile:

It would be nice to have an additional field in the appointment response section for on line requests that would allow us to respond with "other" for options besides confirm, or reschedule. For example, we might need to respond to inform that it is not something we do, or it would be better if they did not plan to wait with the repair.

A great product and customer service

Kommentare: Great website. Track my spending and calls

Vorteile:

Recorded calls, emails are easy, I can track may spending on marketing and I get an explanation when the numbers change. Great website I always get complements. I can easily answer a appointment and a review.

Nachteile:

I can't change the service intervals to real world maintenance. I don't care what the manufacturer recommend service because it is base on false driving pattern. No person drives under these conditions to change oil at 10k miles. I need the ability to adjust my maintenance accordingly. Better sync with Mitchell schedule

Kukui is an invaluable partner in business.

Kommentare: My overall experience is second to none. I don't know of any other platforms that allows you to see your business from so many angles. Financial, marketing, customer demographics...it's all there. A huge plus is the monthly meetings with our account rep. [SENSITIVE CONTENT HIDDEN].

Vorteile:

The dashboard shows so much information about our business on one screen. It is truly one of the best tools we have.

Nachteile:

Ye, sales stats by service advisor including unsold work. Also, stats for sales opportunity should be available at a glance.

Excellent for small business' to know where their numbers are at all times!

Kommentare: Higher average repeat buisness and a higher customer count

Vorteile:

We like the ability to track our phone calls, reviews, and our lead to customer conversion rate. This allows us to solve problems within our business that we didn't know were even there. Our guest's are happier with constant contact and our staff has a gauge to constantly stay on track and tools o understand why their numbers are low and where they can improve.

Nachteile:

The follow up module is an awesome tool when it decides to work right. We haven't been able to maximize it's full potential due to software issues but we hope that it will get worked out soon!

Kukui has given us a professional platform for our website, making appointments, followup and more.

Kommentare: I get a solid consistent, reliable and professional platform to communicate with my customers. I have had others companies approach me to get our business and I decline as your team really seems to care for their clients and works hard to stay up on new things.

Vorteile:

That I still have access to make changes to my website and specials. I like export part of my database to send out mail pieces.

Nachteile:

I wish the monthly cost was a little less, especially if you have more than one location. I would like for you to be able to handle a little more custom request I have for our website. There has been a couple request that you could not do.

Kukui helped me establish myself as my own brand and as a partner with Napa.

Kommentare: New brand that is all my own and a wonderful customer retention tool that was more personalized and informative to my clients.

Vorteile:

I loved the ease of the dashboard info to know where I was in a glance. If I needed deeper information, it was always very easy to navigate through the siet and retrieve. I LOVE my web site and logo!

Nachteile:

Only had a once per month call with my marketing contact and it felt random and not on a regular schedule. I wish it was more often and on a set date every month or two weeks. Although the calls were very informative.

Kukui's platform is a great way to monitor your business

Kommentare: We have benefited from lead tracking and matching to allow us to see which advertising dollars are working for our business.

Vorteile:

The thing I like most about the software is the lead matching and call tracking. It makes it easy to see what advertising dollars are and aren't working. I also like how the control panel allows easy access to important business metrics in an easy to understand fashion.

Nachteile:

I would like to see more work put into reviews. Reviews captured on the website are OK, but not near as beneficial as reviews captured on sites like Yelp and Google. This may be something that needs work on our end and we will be working on this in the near future.

Best in class for helping independent auto repair shops manage their KPI's and online presence.

Kommentare: new and better clients

Vorteile:

The online appointment system is big with our mobile client base. Our clients can make appointments at their convenience, and we can answer them without a phone call. This helps maximize our Service Adviser time and keeps an electronic paper trail.

Nachteile:

I would like to see a greater interaction with Google, Yelp and other review based sites. The reviews we receive from the website are great, but they do not influence new clients like Google or Yelp.

This is ok, it functions well, but I feel that it is a bit overpriced.

Kommentare: Our website is built for us so we don't have to do it ourselves. Some of the customer tracking is beneficial.

Vorteile:

Our contact is easy to work with and prompt at getting answers for us. I am able to adjust minor things on our site as needed.

Nachteile:

It is very clunky. There are some things that I think could be easier to use when updating the website. There have been some basic needs that we have not been able to get answers to. While we like working with our representative, because she is not "website" trained, some of my questions don't make sense to her so it's sometimes a challenge to get answers.

Amazing results

Kommentare: Great web presence.

Vorteile:

The product really works, the support staff and leadership works very hard to help our business grow.

Nachteile:

I wish they had a better product to help generate more Google, Yelp and Facebook reviews. Other then that issue Kukui is awesome.

Excellent customer service all around!

Kommentare: Being able to track our business all around

Vorteile:

The analytics are amazing, this feature truly helps guide us with decisions we make with regards to advertising and tracking who we do spend our advertising dollars with.

Things getting done while I sleep !!!

Vorteile:

Customer feedback and all the different tools that show us how we measure up.

Nachteile:

Sometimes info that is sent to me goes straight to trash, and if I'm not watching I might miss good info.

Great all in one platform that is easy to use and understand

Kommentare: Expert insight on an industry that is almost impossible to keep up with unless it's your full time job

Vorteile:

Almost a set it and forget it service. Not that you truly forget about it, but Kukui makes it so easy to set up, then you just have to monitor and tweak/adjust to dial it in

Nachteile:

Can be a bit overwhelming with all the features and even after 2+ years, I feel like there are probably some features I still don't fully understand. I think if they would break down the site/service into 5-10 sections and then go through one section a month and really break down what the info means, how it is gathered, and how you can use it in your business, that would be EXTREMELY helpful

Software is good

Vorteile:

Automatic transfer of reviews to website and facebook. The review feature is easy for my customers to use.

Nachteile:

I really like the customer link feature that helped me identify my most valued customers, would really like to see this feature on your software.

Very clean design

Kommentare: Website looks good

Vorteile:

Looks good on mobile phones, easy to use when on the run. Customer find it very easy to apply for financing

Nachteile:

Email Communications- Sometimes when wanting to change something or make a change it google adword there is not alway great commuication.

Kukui has been a great platform for us.

Kommentare: All in one platform instead of having three differnet providers.

Vorteile:

Ease of Use, dashboard openness of different graphs and features to track information at a glance, love the check in calls once a month from our rep. (didn't receive that with previous provider)

Nachteile:

Not a whole lot of issues with the control panel. The price seems a little higher than I'd like. That's my only complaint.

Great company! Very user friendly and easy to customize to our needs.

Vorteile:

I like that it does everything behind the scenes without us having to think about it. We get busy and don't have time to folllow up with customers as much as we'd like, Kukui does that for us!

Kukui has helped us organize our business. It brings everything under one easy to use website.

Vorteile:

The ease of use of the product is like nothing we've used before. It allows me to pull up a summary of everything I need to see right on the home screen.

Nachteile:

id say that my least favorite thing about kukui is the inability to add appointments to the schedule manually if they were scheduled by phone or email.

Great to work with.

Kommentare: All in one, Website, reviews, portal.

Vorteile:

Super easy to use for us and for customers. Love the reviews. Love the link to Facebook. Portal pages has lots of info. Web site was easy to set up

Nachteile:

Was trying to think of cons and could not think of any. It would be great if it was free, but i am ok paying.

Excellent way to earn more customers and revenue.

Vorteile:

Ease of use. Great way to track your sales, average repair orders, phone calls. Great way to send email specials to my customer base.

Nachteile:

Sometimes its a little difficult to create a new email piece for my customers. Other than that there is nothing else.

Kukui has done more for me in a short time than all of the other companies I have used together

Vorteile:

The ease of use and the ability to understand what you are looking at. The amount of information that is available and also the amount of options that you have.

The numbers I need at my fingertips.

Kommentare: Marketing mastery.

Vorteile:

It helps me to keep track of my marketing easily and quickly. So when I talk with my coach, he also has access to the platform and we can discuss performance issues with full knowledge laid out in front of us.

Nachteile:

I would like to see some industry benchmarks or a clear description of what those benchmarks are and maybe a suggestion or two about solutions.

Very happy with the process from creation to support

Vorteile:

I like the flexibility to be able to update and make changes to the site by simply emailing our rep. We also appreciate the expertise and in suggestions to make the website its best.

Nachteile:

We do not have a compatible POS to work with all that Kukui offers. We would like to use the tracking information that links with the POS.

Kathy with Kukui has been phenomenal. They can customize anything and never say no

Kommentare: better web presence than I've ever had before

Vorteile:

The reports seem unbiased like others I have worked with in the past. They can nail down exactly where the leads come from. I like how easy it is to write a blog.

Nachteile:

Sometimes it works slowly. Difficult to tell if new customers are from web or from my postcards that I send out