Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Issuetrak?

Bei Issuetrak werden Helpdesk- und Supportsysteme für alle Arten von Branchen und Abteilungen implementiert. Die Tools helfen Unternehmen wie deinem, Tickets, Probleme und Anfragen von der Einreichung bis zur Lösung nachzuverfolgen. Einfache Implementierung und Web-, mobile und E-Mail-Einreichung. Mit automatisierter Ticketzuweisung und -eskalation, nutzerdefinierten Formularen und Feldern, Dashboard-Metriken auf einen Blick sowie detaillierter Berichterstattung bietet Issuetrak deinem Team die Tools, die es benötigt, um sicherzustellen, dass kein Ticket oder Problem übersehen wird.

Wer verwendet Issuetrak?

Zu den Kund*innen zählen Unternehmen und Abteilungen aller Größen aus einer Vielzahl von Branchen. Die Lösung eignet sich für jedes Unternehmen, das Probleme/Anfragen verfolgen und seinen Workflow durch bessere Sichtbarkeit verbessern muss.

Issuetrak Software - 1
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Du bist nicht sicher, ob Issuetrak das Richtige ist? Mit einer beliebten Alternative vergleichen

Issuetrak

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4,6 (188)
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4,0 (14.308)
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Issuetrak

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,4
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
63%
4
31%
3
5%
2
1%
Jeromy
Jeromy
Director of Operations in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Issuetrak Customer Support for SaaS Development Company

5,0 vor 12 Monaten

Kommentare: Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!

Vorteile:

Ticket notes and tasks. Secure relevant ticket access for customers and clients.

Nachteile:

Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system.

Antwort von Issuetrak

vor 12 Monaten

Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Gabriel
Director of Operations in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great value, functionality and support for the cost.

5,0 vor 2 Monaten

Kommentare: Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live support very simple and painless.

Vorteile:

Its support and staff. In a world shifting every so quickly to automation and AI; it is refreshing to work with a company that values the importance of dealing with a human being.

Nachteile:

It takes a bit of effort to get accustomed to the templates and learning how to modify and customize, but once you get the logic it becomes smooth sailing.

Antwort von Issuetrak

vor 2 Monaten

Gabe, we are so pleased you've enjoyed your experience with us! We truly believe in the importance of coupling human contact with technology - we're glad you do, too! As always, if you have more ideas, please feel welcome to submit them on our website, https://www.issuetrak.com/feedback. Thank you again!

Anna
Video tech support agent in USA
Telekommunikation, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I use issuetrak on a daily basis to submit tickets to other departments so things can be processed

3,0 vor 7 Jahren

Kommentare: The ability to communicate and get information to other teams

Vorteile:

I like that I do not have to reach out to other departments nor does the customer to get this fixed. I can submit a ticket and they will correct the issue, or pass along the information to the correct team. It helps me to be as efficient as possible.

Nachteile:

I do not like how often it doesn't route properly. It is supposed to be auto filled with what area in our system it's going to, and if it's not it makes it really difficult to ensure it's getting where it needs to go.

Christopher
Director of Quality Control in USA
Luft- & Raumfahrt, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Issue track is the best issue tracking system that we have ever used

5,0 vor 12 Monaten

Kommentare: Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met.

Vorteile:

The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us.

Nachteile:

Their continued follow up to make sure I was caught up on the homework I needed to do.

Antwort von Issuetrak

vor 12 Monaten

Thank you for your thorough review, Christopher! We're delighted to hear that you have found Issuetrak's configuration versatility useful for your Issue tracking needs! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Stephen
Director of Technology Operations in USA
Gesundheit, Wellness & Fitness, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Issuetrak Reveiw

5,0 letztes Jahr

Kommentare: Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion.

Vorteile:

The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service.

Nachteile:

Have yet to find any major flaws thta were not able to be resolved by some method.

Antwort von Issuetrak

letztes Jahr

Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations!