Issuetrak

Very good experience, but not excellent. Does a fantastic job at what it's supposed to do.

Kommentare: Resolves the complexity of tracking issues.

Vorteile:

Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.

Nachteile:

Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.

Great product and amazing support. IssueTrak Support is always just a phone call away.

Kommentare: Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable.

Vorteile:

Easy customize-able solution for tracking issues, assets, billing, and surveys. Pricing setup so that you can pick which features you need and can really customize to suit the needs of your organization. Anytime I find something I feel IssueTrak can improve on or do better they are always there to listen and have a community of IssueTrak users to really listen to their customers. They go above and beyond in this area truly and are a pleasure to work with.

Nachteile:

Not able to Scan/Audit Non-Windows devices (luckily for us that is a minor detail). Locations are a little weird for a single site location such as an educational institution but it works. Just takes a bit of learning how the system functions.

Perfect Tool

Kommentare: We would have a more difficult time with communication with our clients without this central tool for our business.

Vorteile:

Integration into our business was very easy. It is a perfect tool to manage issues when there are many irons in the fire and many people that are involved. It is a perfect tool to know exactly what is going on with our clients at any time. Including issues from years ago that may have become relevant again.

Nachteile:

In our experience the report creator is not as intuitive when creating reports. There is certain information we are wanting and the view is not available.

Eh

Vorteile:

I had a great experience when I requested some training.

Nachteile:

Reporting is cumbersome and limited. This is my biggest issue with the product. Need to be able to configure reports without saving and/or creating queries. Need a hierarchical folder structure for saving reports instead of them all being bunched in one place. Need to be able to build multiple dashboards for different things and display data in multiple ways.

The change management tool we needed!

Kommentare: Issuetrak not only improves my team's communication and prioritization of work, but it also helps keeps us ISO17025 compliant.

Vorteile:

The product is user friendly, has great visuals in the Dashboard, and has the ability to automate notifications. The training sessions and site configuration sessions with Issuetrak were key to a successful product launch at our facility.

Nachteile:

It was difficult to get Active Directory/SSO working correctly during launch. IssueTrack does not play well with large corporate IT cybersecurity policy.