GoSimpleTax

Kommentare: The best thing about Go Simple Tax is the customer service. I generally receive replies to my enquiries within the hour, and it's a great comfort. One thing I'd be interested in is a more personalised level of service, whereby I could have access to a dedicated agent who could check over the form prior to filing and advise whether any additional information might be required, or whether there are further benefits I could take advantage of. A sort of remote tax advisor.

Vorteile: Attractive, uncluttered design with drop down boxes offering suggestions and ideas for what to include on the form. Also occasional suggestions of how to make savings, eg. automatically applying a 'work from home' allowance

Nachteile: As a UK tax-payer living overseas, I find completing my return very stressful. Perhaps there could be a little more info in some of the pop-up boxes that gives good, clear instructions and examples of what information is required. I'd also like to be able to compare the return I'm working on with those from previous years without having to go in and out of the different returns

Kommentare: Arguably the best feature of this software is not the ease of use or comprehensive nature of the software itself, but the almost immediate feedback I've received from the support team every time I've contacted them. Their professionalism has helped me to understand my finances and taxation better as each year passes.

Vorteile: I love the manner in which this software calculates my tax liability as each element is entered, which makes it simple to see how things are progressing and when I've made a mistake in entering data.

Nachteile: Some elements only force a recalculation at the end of the process, such as amalgamated tax codes. Whilst I'm sure there must be good reason for the software to be written in this manner, it doesn't seem to be intuitive to me as a user. If possible I'd like to see these elements moved into the initial setup routine.

Vorteile: Each year gets clearer and easier, for a user who only completes one tax return. However complex the software gets me to the right place and the help desk has always been prompt and solved the problem in one exchange.
I also like the vale for money, but now I am moved into a simpler regime and may not even need to complete the return, this could be my last year. But I'll continue to encourage my wife to use the software - money well spent for ease of use and peace of mind.

Nachteile: Sometimes the location of information appearing on the visualisation forms at the end is not input until later in the process - as if you are ready to submit. But again, readily explained by the help desk

Vorteile: It´s easy to use and the step-by-step process helps a lot

Nachteile: - I haven´t received a confirmation from HRMC that the tax return was sent (although it was) + I haven´t received an email from GoSimpleTax. Last year HMRC told me they hadn´t received anything, so it is not a trusworthy software - The Customer Service did not reply to my question (sent 12 hours ago) - The password reset tool doesn´t function, which also happened last year - There are a lot of hidden features in the tax return, pages I didn´t know about and the software didn´t mention it to me - My name was not correct in the tax return (although it was correct in my profile)....

Kommentare: If you have no idea how to fill in a tax return this is great, and it asks questions to help you reduce your liability. However, for different reasons the last two years I've needed the help desk to fix bugs / advise why the software is responding as it does. (The help desk is helpful though!)

Vorteile: It is easy enough to complete the various boxes, once you have learned how to use the software.

Nachteile: Frankly it is more complex than filling out a tax return. The only reason I do it is because I want to file minister of religion forms on line (so need to use 3rd party software).