Wer verwendet Chatbox?

Companies looking for scalable, conversational messaging platforms to improve and expand mobile customer engagement via SMS, social messaging channels without hiring more developers.

Was ist Chatbox?

Chatbox is a bi-directional messaging platform that businesses leverage to operate and automate personalized, results-oriented conversations across SMS texting, chat and social messaging channels. Chatbox Instant Apps facilitate hyper-personalized customer experiences at scale, syncing data in real time to CRM and back-end data sources.

Chatbox – Details

Chatbox

http://chatbox.com/

Gegründet 2014

Chatbox – Kostenübersicht

Chatbox bietet keine Gratisversion und keine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Chatbox Funktionen

Cloud- Kommunikationsplattformen
Anrufaufzeichnung
Audio / Video-Konferenzen
Call Center
Chat / Messaging
Fax-Management
Filesharing
IVR / Spracherkennung
Weiterleitung von Anrufen (Call Routing)
Call-Center-Management
E-Mail-Management
Leistungskennzahlen
Live-Chat
Self-Service Portal
Social-Media-Integration
Terminverwaltung
Umfragen & Feedback
Virtueller Assistent
Warnungen / Eskalation
Warteschlangenmanagement
Wissensdatenbank
Workflow-Management
E-Mail Marketing
Engagement-Überwachung
Gutscheine
Kanalzuordnung
Kontextabhängige Zielansprache
Push-Benachrichtigungen
Standortbasiertes Marketing
Text-to-Win (Text-Nachrichten für Gewinnspielteilnahme)
Versenden von Textnachrichten
Berichterstattung / Analyse
Geplanter Nachrichtenversand
Kontaktmanagement
Kurzwahlnummern
MMS
Massen-SMS
Mobile Coupons
Mobile Keywords
Nachrichten-Personalisierung
Text-to-Win (Text-Nachrichten für Gewinnspielteilnahme)
Umfragen/Abstimmungen
Zwei-Wege-Messaging

Chatbox – Nutzerbewertungen

Zeigt 5 von 8 Nutzerbewertungen

Gesamt
4/5
Benutzerfreundlichkeit
4,2/5
Kundenservice
4,1/5
Funktionen
4,4/5
Preis-Leistungs-Verhältnis
4,7/5
Verifizierter Rezensent
Principal
Risikokapital & privates Eigenkapital, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 8.4.2019

"Incredible Product that Helped Us Grow"

Vorteile: Chatbox was easy to use, and more importantly, easy for our users to interact with

Nachteile: It took us some time to fully understand what it is capable of

  • Quelle des Nutzers 
  • Bewertet am 8.4.2019
Claire P.
Team Lead
Bildungsmanagement, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 13.9.2019

"Useful Product, Responsive team "

Kommentare: There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product.

Vorteile: The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward.

Nachteile: When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro.

Antwort des Softwareanbieters

von Chatbox an 16.9.2019

Hi Claire,
We truly appreciate your review! Thank you for being such an engaged customer! Your feedback on what we can do to improve is invaluable. Thank you for putting your trust in us!

  • Quelle des Nutzers 
  • Bewertet am 13.9.2019
Kim C.
Consumer Financing Specialist
Bildungsmanagement, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    2/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    3/10
  • Quelle des Nutzers 
  • Bewertet am 29.1.2019

"Too spotty of service to rely on"

Vorteile: Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox.

Nachteile: Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through.
The integration is not set up to work will with large sales teams.

Antwort des Softwareanbieters

von Chatbox an 12.9.2019

Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further

  • Quelle des Nutzers 
  • Bewertet am 29.1.2019
George A.
Salesforce Administrator / Developer
E-Learning, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 5.7.2017

"Extremely flexible company with a great product."

Kommentare: We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal.

Vorteile: Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive.

Nachteile: Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on.

Antwort des Softwareanbieters

von Chatbox an 6.7.2017

Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.

  • Quelle des Nutzers 
  • Bewertet am 5.7.2017
Tom H.
Executive
Immobilien, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 5.9.2019

"Executive "

Kommentare: I love the support team

Vorteile: Ease-of-use and functionality were by far most appealing

Nachteile: None that jumped right out at me. The product works very well.

Antwort des Softwareanbieters

von Chatbox an 11.9.2019

Tom, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!

  • Quelle des Nutzers 
  • Bewertet am 5.9.2019