Wer nutzt diese Software?
US, UK, Australia, Germany, Argentina, Brazil, South Africa
Durchschnittliche Bewertung
3 Bewertungen- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
Produktdetails
- Startpreis 50,00 $/Monat
- Preisinformationen Includes: 2000 conversations/month Unlimited agents Livechat Smart bots
- Kostenlose Version Ja
- Kostenlose Testversion Ja
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Einsatz
Cloud, SaaS, Web
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Training
Live Online
Dokumentation
-
Kundenbetreuung
Support während der Geschäftszeiten
Online
Angaben zum Hersteller
- Richpanel
- https://jetcommerce.io
- Gegründet 2016
Über Richpanel
Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores. With deep integrations to Shopify, Woocommerce & Magento, agents can see data-rich customer profile next to each message. With Richpanel, store owners can support customers on email, live chat, phone and Whatsapp in one place. Support teams can take order actions like cancel, refund & returns in one click. Support teams will be more productive and effective with automation, task bots, macros & collaboration tools
Richpanel Funktionen
- DSGVO-Compliance
- Datenabgleich
- Datenintegration
- Kampagnenmanagement
- Kundenprofile
- Kundensegmentierung
- Personalisierung
- Prädiktives Modellieren
- Verhaltensbezogene Analysen
- Automatisiertes Routing
- Dokumentenspeicher
- E-Mail-Integration
- Echtzeit-Chat
- IT-Asset-Management
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Multi-Channel-Kommunikation
- Netzwerküberwachung
- Self-Service Portal
- Ticket-Management
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Wissensbasis-Management
- Call-Center-Management
- E-Mail-Management
- Leistungskennzahlen
- Live-Chat
- Self-Service Portal
- Social-Media-Integration
- Terminverwaltung
- Umfragen & Feedback
- Virtueller Assistent
- Warnungen / Eskalation
- Warteschlangenmanagement
- Wissensdatenbank
- Workflow-Management
- Bildschirm teilen
- Geo-Zielgruppenerfassung
- Integration von Dritten
- Kundenspezifisches Branding
- Offline-Formular
- Proaktiver Chat
- Transfer / Weiterleitung
- Vorformulierte Antworten
- Websitebesucher-Nachverfolgung
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Die hilfreichsten Reviews für Richpanel
Love the way the tool organizes our customer profiles! Beautiful!
Bewertet am 6.6.2018
May -.
Vorteile: We have been working with the team for over a year now. Richpanel is a new product. The setup takes a couple of minutes. We use Magento and Woocommerce on our two websites, goldmine CRM and a.net payment gateway. We connected all data sources in half a day. I love the way it was able to link customer across these platforms together. We have a small team of customer support executives. The call and email volume can get out of hands at times. We are now able to automate common scenarios and bring down our response times.
Nachteile: Nothing so far. Although I'd love to see a mobile app. I have already asked the team and said they will include it in their roadmap.
We could get rid of internal tech team after moving to JetCommerce
Bewertet am 24.7.2017
Trevor Z.
Vorteile: The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex. This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.
Nachteile: It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.
Custom design, Sleek backend.
Bewertet am 9.8.2017
Sithan K.
Vorteile: Excellent design capabilities. I like the fact they custom designed the store for us. They understood the business, customer flows and came up with a very cool UX.