--- description: Detaillierte Informationen über ROLLER zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ROLLER Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Event-Ticketing-Systeme](/directory/30039/ticketing/software) > [ROLLER](/software/164715/roller) # ROLLER Canonical: https://www.capterra.com.de/software/164715/roller Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/164715/roller?page=2) > ROLLER ist eine All-in-one-Software-Suite für Attraktionen, Unterhaltungs- und Freizeiteinrichtungen. > > Bewertung: **4.2/5** von 143 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ROLLER? ROLLER bietet All-in-one-Software für Attraktionen, Unterhaltungs- und Freizeiteinrichtungen. POS, Ticketing, CRM, digitale Verzichtserklärungen, digitale Geschenkkarten, RFID, Analytik und mehr. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 143 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ROLLER Software - **Region**: Sydney, Australien - **Gegründet**: 2010 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Deutschland, Dänemark, Finnland, Frankreich, Irland, Kanada, Katar, Kenia, Kolumbien, Kuwait, Luxemburg, Malaysia, Mexiko, Neuseeland, Niederlande, Norwegen, Saudi-Arabien und 11 weitere ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Angebot in sozialen Medien - Angebotsmanagement - Anpassbare Vorlagen - Barcode/Ticket Scanning - Berichterstattung / Analyse - Daten-Import / -Export - Debit-/Kreditkartenverarbeitung - Digitale Unterschrift - Dokumentenmanagement - Dokumentenspeicher - Durchsuchbare Datenbank - E-Mail-Management - Event-Ticketing - Formularverwaltung - Gebühren-Management - Integration in die Buchhaltung - Inventarverwaltung - Kartenverkauf - Kontaktmanagement - Kundendatenbank - Kundendatenverwaltung - Kundenkonten - Mehrere Zahlungsmöglichkeiten - Mitglieder-Datenbank - Mitgliederkommunikation - Mitgliedschaft-Management - Mitgliedschaftsarten - Mitgliedschaftsverlängerung - Mobile Zahlungen - Online-Signierung - PCI-Compliance - Persönliche Zahlungen - Prävention von Zahlungsbetrug - QR-Code - Reservierung-Management - Retourenmanagement - SMS-Nachrichtenversand - Segmentierung - Sichere Datenspeicherung - Teilnehmer-Management - Transaktion-Überwachung - Verfolgung von Interaktionen - Vertriebsmanagement - Website-Management - Workflow-Management - Zahlungsabwicklung - Zugriffskontrollen / Berechtigungen ... und 14 weitere Funktionen ## Integrationen (15 insgesamt) - Brevo - Campaign Monitor by Marigold - Fresh KDS - Google Tag Manager 360 - InMoment - Klaviyo - Mailchimp - Microsoft Power BI - NetSuite - Ontraport - Sailthru - Tanda - Workforce.com - Xero - Yellow Dog Inventory ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Event-Ticketing-Systeme](https://www.capterra.com.de/directory/30039/ticketing/software) ## Ähnliche Kategorien - [Event-Ticketing-Systeme](https://www.capterra.com.de/directory/30039/ticketing/software) - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) - [Event Management Software](https://www.capterra.com.de/directory/20030/event-management/software) - [Kassensysteme](https://www.capterra.com.de/directory/20052/point-of-sale/software) - [Venue Management Software](https://www.capterra.com.de/directory/30811/venue-management/software) ## Alternativen 1. [iVvy Venue Management](https://www.capterra.com.de/software/141909/ivvy) — 4.6/5 (69 reviews) 2. [Tripleseat](https://www.capterra.com.de/software/118047/tripleseat) — 4.7/5 (572 reviews) 3. [Momentus Technologies](https://www.capterra.com.de/software/2403/momentus-technologies) — 4.3/5 (98 reviews) 4. [Hostology](https://www.capterra.com.de/software/1059818/hostology) — 4.4/5 (5 reviews) 5. [ThunderTix](https://www.capterra.com.de/software/47852/thundertix) — 4.8/5 (270 reviews) ## Nutzerbewertungen ### "The switch to ROLLER: An important decision that we will not regret" — 5.0/5 > **Luisa** | *27. September 2025* | Sport | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Flexible product design and event ticketing , intuitive operation especially for scheduling, transparent payments and invoicing, versatile evaluation options, customer support very helpful and easily accessible, > > **Nachteile**: Chargeback process and transparency, Limited possibility to adjust payment methods retrospectivally (SEPA payments), no automatic user log off for venue manager > > We switched from another provider to Roller in the middle of the year and have had many positive experiences so far. The possibilities, usability, and customer support are truly outstanding. Customer service is also very good, and the online checkout interface is very appealing. Some functions, such as independently moving/canceling bookings, do not always work intuitively enough. ----- ### "Feature-Rich Platform Built for Growing Venues" — 4.0/5 > **Mason** | *16. Dezember 2025* | Unterhaltung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I’ve been using the ROLLER platform for over five years and have consistently been impressed with how forward-thinking the company is. ROLLER stays ahead of the curve by regularly releasing new features that genuinely improve day-to-day operations and back-office workflows, especially around accounting and reporting. The support team is knowledgeable and helpful, and I appreciate how ROLLER has expanded its support options over time, making it easier to get assistance when needed. Communication around product releases and new features is also very clear, which makes adoption and training much smoother. Payment processing is a standout feature. The reporting is detailed, transparent, and easy to understand, making it simple to track funds and reconcile transactions. > > **Nachteile**: Support response times can occasionally be slower than ideal for urgent issues. While ROLLER is clearly growing and scaling, there are moments where faster turnaround would make a big difference, especially for time-sensitive operational needs. > > ROLLER is a powerful, reliable platform that continues to evolve in meaningful ways. It’s well-suited for venues that need strong operational tools, clear reporting, and dependable payment processing. The team is forward-thinking, and while there are occasional growing pains as the company scales, the overall value and long-term direction of the product are excellent ----- ### "Roller saved my Business." — 5.0/5 > **Cameron** | *4. November 2025* | Unterhaltung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy user interface face / platform, Unbelievable personalized support, Great value. Secure, Prompt Payment processing and waiver system. > > **Nachteile**: I am yet to find an issue with Roller. The only problem we had was not utilizing their system first. > > Roller literally saved our business when our previous POS supplier switched us off just as school holidays were starting. Operating a Trampoline Adventure Park, this was catastrophic to our business. After being referred to Roller by a friend of ours, Rollers amazing team were able to get us set up and operating ON THE SAME DAY. Still to this day, their platform has yet to fail us ( as the previous POS company did time and time again ), and their ongoing training and support have simply been amazing. ----- ### "Started strong, but support and value have fallen off a cliff" — 1.0/5 > **Alistair** | *4. Dezember 2025* | Gastgewerbe | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: I’m giving ROLLER 1 star, and it’s not because the core product is useless – it’s because the overall experience has gone sharply downhill. When we first started with ROLLER, it actually felt like a great product with solid support. Onboarding was smooth, there was a lot of hand-holding, and it felt like we had real partners helping us get set up for success. On the positive side, that original promise is still visible in the capacity management and price rules, which are genuinely good. They’re flexible, fairly intuitive, and make it easy to manage sessions, peak/off-peak pricing and promos. Day-to-day operations are fine once everything is configured. > > **Nachteile**: Customer success has basically disappeared. Where we once had responsive help, our customer success managers now often go completely quiet on important questions, or take so long to reply that the issue is no longer relevant. For software at this price point, being ghosted like that is unacceptable. Basic marketing integrations are paywalled. Meta and TikTok pixels are treated as “premium” features, even though ROLLER already earns commission on sales going through the system. Penalising venues for trying to generate more revenue via paid marketing feels backwards. Poor value compared to alternatives. There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money. > > ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again. ----- ### "Rolling Smoothly with Roller POS\!" — 5.0/5 > **Kimberly** | *27. September 2025* | Unterhaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Ease of use for team and guests creating new tickets is a breeze guests find check out easy to use Real time reporting > > **Nachteile**: So far, I haven't found anything I don't love about the platform Only thing I wish we could control more is designing the emails we send to guests for confirmations > > We've been using the Roller POS system and have been thoroughly impressed with its performance and user-friendly design. One of the standout features is its ease of use—both staff and management quickly adapted to the system with minimal training, which helped streamline our day-to-day operations. The real-time reporting capabilities are another major advantage. Having instant access to up-to-date sales and performance data allows us to make informed decisions quickly, helping to improve both efficiency and customer service. Additionally, guests have consistently given positive feedback about the online checkout experience. The process is straightforward, intuitive, and hassle-free, which greatly enhances the overall customer experience and helps drive repeat business. Overall, Roller provides a reliable, efficient, and user-friendly POS solution that supports both operational needs and guest satisfaction. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/164715/roller?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/164715/roller) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten