ROLLER Software

Kommentare: Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Vorteile: One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Nachteile: Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Kommentare: Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future!

Vorteile: This software is VERY user friendly, it does more than any other platform on the market and they keep adding more features every quarter! We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best. They make note of anything you'd like to see and keep you posted on the new features they are looking to add. Staff love the system and it was easy for them to jump on board with understanding the system. We look forward to what they plan to develop next!!!

Nachteile: Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND!

Kommentare: ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.
I would highly recommend them!

Vorteile: It's functionality is fantastic and provides us with an all-in-one solution to manage our business.
It is easy to use giving us more control and flexibility.
The knowledge base has well written and informative articles.
The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered.
Our customer experience has improved dramatically with online bookings increasing exponentially.

Nachteile: I honestly can't think of anything I don't like about ROLLER.
If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.

Vorteile: The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

Nachteile: The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

Kommentare: I would highly recommend Roller POS software to any company looking for ease of acclimation, access and functionality. Access to real time data is a must if you want the ability to adjust the business based on current, up-to-the-minute trend. Customer service and technical support are world class! Their response time is more than reasonable and they will not only remedy the issue, but touch base afterwards to ensure there are no recurrences.

Vorteile: Roller is extremely User Friendly. When bringing in new employees, the acclimation period has drastically improved over previous POS software. Coming from businesses where there is nothing accessed internally without a VPN, remote access, via a simple URL, is also amazing. Liven up-to-the minute data updates make tracking performance and metrics seamless. Little to no connectivity issues provide a sense of confidence across the staff that was not wholly present with previous POS software.

Nachteile: For about 2-3 weeks, after installation of Roller software, there were multiple kinks that had to be worked out. This was not solely the fault of Roller. Payment processing company was having communications issues with the Roller software, rendering us unable to accept card payments multiple times. Roller did work diligently and constantly to remedy the issues in a rather timely fashion. Since the initial hiccups, technical issues have been almost non-existent.