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ROLLER
Was ist ROLLER?
ROLLER ist eine beliebte All-in-one-Software-Suite für Attraktionen, Unterhaltungs- und Freizeiteinrichtungen. Die Mission des Unternehmens ist es, Veranstaltungsorten dabei zu helfen, ihre Abläufe zu verwalten und die Kundenerfahrung durch innovative und laut Hersteller marktführende Module zu verbessern. Bestehend aus Ticketing, Point of Sale, CRM, Verzichtserklärungen, Geschenkkarten, E-Mail, Einlassmanagement, Kassen und mehr, bietet ROLLER den Veranstaltungsorten eine ganzheitliche Lösung, die ihnen hilft zu wachsen. ROLLER ist ein modernes cloudbasiertes Angebot mit Nutzern in 18 Ländern.
Wer verwendet ROLLER?
ROLLER bietet All-in-one-Software für Attraktionen, Unterhaltungs- und Freizeiteinrichtungen. POS, Ticketing, CRM, digitale Verzichtserklärungen, digitale Geschenkkarten, RFID, Analytik und mehr.
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Bewertungen über ROLLER
Excellent Customer support, easy to use software
Kommentare: Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.
Vorteile:
One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.
Nachteile:
Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.
Using Roller for 6 Venues
Kommentare: Great for the most part and definitely the smoothest and least problematic experience I've had with other similar platforms, however there are some glaring issues that if resolved would make for an even better experience.
Vorteile:
Of all the booking systems I've used, Roller is definitely the best. For the most part it's easy to use, functions as we need to day to day with few issues, checkout customisability is great, we appreciate the regular updates on what roller is working on, customer support response times are usually very fast, etc. We operate 6 venues across 3 different businesses that have a complex range of different product and booking requirements. Unlike other systems we've used, Roller has been the best at adapting to those requirements and create a smoother booking experience. Compared to other systems we've used, Roller is superior in 90% of areas and is a system I would recommend to people.
Nachteile:
Like with any system, there are issues: - Reporting is poor. Custom reporting is a much needed addition. Pulling information is so difficult and for certain things impossible. - While email templates are great, the fact we are limited on what we can customise in emails is an issue. A custom email builder would be great with the ability to set parameters for when the email is sent - e.g. when a customer's membership is about to run out to warn them about automatic renewal. - On a few occasions, we've reported an issue to roller support, and we've had to actually explain to them how certain features in the roller system work. They would attempt to resolve something but not know how to actually use it in the first place so I'd have to explain it to them first before they could actually look into why it wasn't working. - One occasion we had a support issue that went unanswered for months. It took 2 months of emails and phonecalls just for them to understand what the issue was, and further months for it to be resolved. - I know it is in development but the lack of integrations with the likes of Mailchimp is definitely a negative - There is no option on scheduling to edit multiple products at once. We run a go karting track and most sessions all run on the same schedule. Having to duplicate those into every individual product is really time consuming.
Antwort von ROLLER Software
vor 8 Monaten
Lewis, thank you so much for taking the time to share your positive experience! We're thrilled to hear that you're enjoying the ease of use across all 6 of your venues. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. And stay tuned for some updated on reporting/analytics in the coming months! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback
Over all good experience
Kommentare: It takes while to you learn to use it. If can help us over the phone or online talk will be much quicker help us fix problems. Emailing to explain the problems really frustrated me. Anyway all staffs are nice
Vorteile:
Online booking is very good, customer can make booking any timeand Pos is easy to use and set up
Nachteile:
Fee too high, can not block American express and we need to email about our problems (this is really not good for people with bad english writing skills)
Antwort von ROLLER Software
vor 2 Monaten
Angie, thanks so much for taking the time to leave your feedback. We're delighted to hear that you're enjoying the POS and online booking features 0 we understand how important it is to allow customers to book around the clock. I wanted to let you know that if you're using ROLLER Payments, we can absolutely block American Express as a payment method for you - please just contact our support team by phone, available to all our customers 24/7. US Phone +1 213 929 5385 UK Phone +44 20 3514 1011 AU Phone +61 3 8103 3032
Honest Review
Kommentare: Overall, I really enjoy using the platform. It’s easy for my team to use the POS, the waiver kiosk does its job, and the venue manager and online checkouts are great.
Vorteile:
Visually, Roller is superior to our previous system. Both the POS and Venue Manager are simplified and easy to “sift through.”
Nachteile:
There are bugs that seem to pop up regularly. A schedule will suddenly be missing a ticket variation or a POS button suddenly disappears and then reappears before we can figure out why.
Antwort von ROLLER Software
vor 3 Monaten
Thanks for sharing your feedback Emily. We're thrilled to hear that you're finding the POS and Venue Manager easy to use compared to your previous system. I'm so sorry to hear you're having trouble with things disappearing in the system. Please give us a call if you're still experiencing the issue so we can help resolve it! https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs#h_01F1KAENXC0WVX33VWDD06VV98
Great Product and Superb Support
Kommentare: We have been using roller for around 2 years and we love the system, the support from Roller is what sets them above for me. We have used other systems in the past and what puts me off moving is the support. You won't get it matched anywhere else. The system is easy to use on a whole which is something that can't always be said about other operating systems.
Vorteile:
The whole product of Roller is so simple to use which is superb for us. The support is second to none and is the main reason why we stick with the product!
Nachteile:
We have one bug bear with how bookings take deposits online. The smart phone compatibility doesn't display certain elements which cause it to be misleading which has cost us some bookings in the past. Have logged it for them to add but no change as of yet.
