--- description: Detaillierte Informationen über Smartlook zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smartlook Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/30671/customer-experience/software) > [Smartlook](/software/164713/smartlook) # Smartlook Canonical: https://www.capterra.com.de/software/164713/smartlook Page: 1 / 7\ Weiter: [Next page](https://www.capterra.com.de/software/164713/smartlook?page=2) > Smartlook ist ein einfaches Tool, das die Bildschirme von echten Benutzern auf deiner Website aufzeichnet. > > Verdict: Rated **4.7/5** by 136 users. Top-rated for **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Smartlook? Für KMUs, eCommerce-Websites, B2B-Anbieter, Web-Design-Agenturen, UX, Marketingspezialisten, CRO-Spezialisten. ## Quick Stats & Ratings | Metric | Bewertung | Detail | | **Gesamt** | **4.7/5** | 136 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Based on overall reviews | | Kundenbetreuung | 4.5/5 | Based on overall reviews | | Preis-Leistungs-Verhältnis | 4.5/5 | Based on overall reviews | | Funktionen | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Cisco - **Founded**: 2010 ## Commercial Context - **Startpreis**: 55,00 $ - **Preismodell**: (Free version available) (Kostenlose Testversion) - **Target Audience**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Available Countries**: Australien, Belgien, Brasilien, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Gibraltar, Indien, Irland, Island, Israel, Italien, Japan, Kanada, Kolumbien, Lettland, Luxemburg and 29 more ## Funktionen - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Audit Trail - Beibehaltung nachverfolgen - Benutzerinteraktion-Nachverfolgung - Berichterstattung / Analyse - Besucher-Nachverfolgung - Dashboard - Datenvisualisierung - Engagement-Tracking - Ereignisse innerhalb der App nachverfolgen - Interaktive Berichterstattung - Kohortenanalyse - Konversion-Tracking - Kundenerlebnis-Management - Kundenprofile - Kundensegmentierung - Leistungskennzahlen - Multi-Channel Attribution - Multichannel-Datenerfassung - Nutzerforschungsanalyse - Problem-Nachverfolgung - Problemmanagement - Real-Time Monitoring - Risikokarten - Sitzungsaufzeichnung - Suchen / filtern - Tests der Benutzerfreundlichkeit - Textanalyse - Trichter-Analyse - User Journeys - Verhaltens-Tracking - Verhaltensbezogene Analysen - Visuelle Analytik - Web-Traffic-Berichterstattung - Website-Analytik - Werkzeuge zur Zusammenarbeit - Zeit auf der Website nachverfolgen ## Integrations (21 total) - Adobe Commerce - Authoritas - BigCommerce - Drupal - Google Analytics 360 - Instapage - Intercom - Jimdo - Joomla - Mixpanel - OpenCart - Piwik PRO - PrestaShop - Sentry - Shopify ... and 6 more integrations ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) ## Ähnliche Kategorien - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) - [Webanalyse-Tools](https://www.capterra.com.de/directory/30073/web-analytics/software) - [Heatmap Tools](https://www.capterra.com.de/directory/30977/heatmap/software) - [UX-Tools](https://www.capterra.com.de/directory/31036/ux/software) - [Reporting-Tools](https://www.capterra.com.de/directory/30053/reporting/software) ## Alternativen 1. [Lucky Orange](https://www.capterra.com.de/software/150695/lucky-orange) — 4.7/5 (258 reviews) 2. [Hotjar](https://www.capterra.com.de/software/163516/hotjar) — 4.6/5 (539 reviews) 3. [Microsoft Clarity](https://www.capterra.com.de/software/1018691/microsoft-clarity) — 4.8/5 (56 reviews) 4. [Tableau](https://www.capterra.com.de/software/77260/tableau) — 4.6/5 (2347 reviews) 5. [Mouseflow](https://www.capterra.com.de/software/163517/mouseflow) — 4.7/5 (122 reviews) ## Nutzerbewertungen ### "First tool to use if you're creating a mobile app" — 4.0/5 > **Sagar** | *8. März 2021* | Psychische Gesundheitsfürsorge | Recommendation rating: 9.0/10 > > **Vorteile**: Ability to view each session and understand UX issues without having to wait for user feedback > > **Nachteile**: Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously. > > Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions. ----- ### "A tool you didnt know you needed" — 4.0/5 > **Tarnika** | *14. November 2024* | Automotive | Recommendation rating: 8.0/10 > > **Vorteile**: easeof use, amazing UI, very cost efficient tool > > **Nachteile**: the dasboard metrics are not entirely customizable > > great, couldnt expect more. grat integrations available as well ----- ### "Encountered issues often" — 2.0/5 > **Faheem** | *18. Mai 2018* | Recommendation rating: 3.0/10 > > **Vorteile**: The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code. > > **Nachteile**: Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well. > > Found some issues in our application that our visitors were facing. ----- ### "I was able to update my website without requesting criticism, which saved me a lot of time." — 5.0/5 > **Atour** | *2. November 2022* | Forschung | Recommendation rating: 10.0/10 > > **Vorteile**: The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me. > > **Nachteile**: I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them. > > I watch a few records at random and can tell what the user wants from our website. ----- ### "Good option to analyse your customer behavior" — 5.0/5 > **Verifizierter Rezensent** | *11. Juni 2022* | Verpackung und Container | Recommendation rating: 8.0/10 > > **Vorteile**: -Heatmaps. - Bugs tracker. - Funnel optimization > > **Nachteile**: - The price is higher compared with similar tools > > We used this tool for 2 years, it was very useful for use to record our customers interactions. ----- Page: 1 / 7\ Weiter: [Next page](https://www.capterra.com.de/software/164713/smartlook?page=2) ## Links - [View on Capterra](https://www.capterra.com.de/software/164713/smartlook) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data