Wer nutzt diese Software?
Ecommerce retailers, traditional retailers, and manufacturers.
Durchschnittliche Bewertung26 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4.5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Angaben zum Hersteller
- Annex Cloud
- Gegründet 2010
Über Annex Cloud
Annex Cloud helps you get more from your customers. Fully integrated Customer Loyalty, Referral Marketing, and User Generated Content solutions work together to deliver a unified customer experience, a greater quantity and quality of referrals and content, and more resilient customer relationships. All of our solutions are backed by an expert team of Customer Success Managers, comprehensive analytics, and extensive third-party integrations.
Annex Cloud Funktionen
- Negatives Feedback Management
- Teilen in sozialen Medien
- Überprüfung bewerten
Die hilfreichsten Reviews für Annex Cloud
Bewertet am 14.2.2019
We're Fans of Ratings & Reviews + Visual Commerce!
Vorteile: Annex Cloud offered us a much more robust way of educating users about our products though Ratings & Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion. The consumer-friendly interface and seamless integration with our website template feels and looks cohesive and has helped generate more product reviews than ever before. Not only are we benefitting from user submitted photos in our product reviews, but also now through Visual Commerce, we've been able to integrate with Instagram for sourcing customer photos and displaying them on our website. We were previously challenged by having so much great UGC out there with no way of showcasing it on our site, which we've found to also be great for social proof and improving conversion. Additionally, it has helped us foster community with our most devoted fans and give them a chance to be featured on our website and other marketing channels.
Nachteile: In the beginning of our relationship there were integration related challenges that needed to be worked through, specifically for Visual Commerce to function properly. We had unique requirements for tagging UGC with items from our product catalog so that they would both appear in our gallery and on any relevant product display pages. It took some time to get it where we needed to be, but the Annex Cloud team remained committed and vigilant with their support. In the end they helped us get where we needed to be.
Bewertet am 23.5.2019
Kommentare: Very happy with the account management team and their attention to my business.
Vorteile: The right size for my business at the right price.
Nachteile: Some of the manual feeds to our website for display purposes.
Bewertet am 20.2.2018
Elevate Your Marketing With Annex Cloud
Vorteile: Even if all things were equal from a feature and functionality standpoint between Annex Cloud and other loyalty companies (which they're not, but hypothetically speaking), I think what separates them from other providers is the service you receive from actual human beings. From a support perspective and a development perspective, they really go the extra mile to help you succeed and bring ideas to fruition.
Nachteile: The folks at Annex Cloud are reasonable and easy to work with. They go the extra mile to earn and keep your business. I know if/I call or email I'm going to speak with someone who knows and cares about our business, our program, and is in-tune with how to keep our customers engaged and coming back for more.
Bewertet am 17.3.2018
3 years and moving from strength to strength
Vorteile: Modular stacking of functionality and features allows for phased build and prioritisation of work streams. Dedicated service and dev team provider extensive support during scoping, build and optimisation process. Responsive to unique and bespoke requirements with flexible tool that can offer appropriate custom solutions.
Nachteile: Comms not always straight forward as a UK customer working with a US provider. SaaS model is not preferential for how we operate .
Bewertet am 20.9.2018
Great business partner
Kommentare: We launched our first ever loyalty program that had requirements that were unique to our program versus how other retailers do loyalty, specifically points based tiers with different benefits for each tier. Annex Cloud was excited to take on the challenge and we launched the program exactly as we envisioned it and results have been fabulous. They are easy to work with, very customer responsive, and an excellent business partner.
Flexibility to adapt their platform to our specific loyalty program requirements
Easy to work with and responsive
Took a partnership approach and not rigid
Platform easy to use for our front line service staff
Nachteile: Lack of pre-built data integration with our ERP