Playvox

The best tool to monitor your business quality

Kommentare: I'm totally satisfied with the service.

Vorteile:

I'm fond of the features that are provided to monitor the agents.

Nachteile:

It just has to get more languages such as Arabic.

Nubank Review

Kommentare: Was very good! Today we have very robust Quality analysis processes and I also realize that we are very close to PLayVox, when it comes to problem solving and feedback.

Vorteile:

PlayVox is very easy to use and understand, it was easy to implement the tool and we have a very close contact between support and contractor.

Nachteile:

Unfortunately playvox has some configurations that make it impossible for us to change them within a short period of time, the platform could also be better in the efficiency of carrying out quality and data monitoring.

Playvox as a Customer service agent

Vorteile:

This product is overall easy to use. Email, updates and fun ways to use Karma points with staff. This gives staff a positive reinforcement to do a great job at work.

Nachteile:

I think that the applications should be easier to find. Larger icons to locate items you are looking for.

Overall satisfied

Kommentare: I evaluate CS agents' monthly performance. It's good to see overall performance over a period of time.

Vorteile:

It's easy to use once you understand how to set up scorecards and use them.

Nachteile:

SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close the browser. I would like to customize Playvox more to my needs. I wrote to the dev team once, but it was submitted as a feedback idea/suggestion. Not something that can be implemented right away.

Review of using Playbox

Kommentare: I have been working for more than 8 months and have never complained about this program. This program works perfectly

Vorteile:

Convenient for tracking the quality of work

Nachteile:

User-friendly software and easily accessible. Everything is clear and easy to use.

Easy to use

Vorteile:

Playvox has made a great impact on my career growth here in Turo ( currentl company). This made track my QA score as well as my agents score real time. We're having 4-6 audits weekly and so far we haven't encountered any issues at all.

Nachteile:

I couldn't think of anything that I'd like least about Playvox since my experience in using this special tool is so far incomparable

how analyses faster

Kommentare: by using playvox in the beginning i got to know what it takes easily to get the flow of the chat go for better way

Vorteile:

easy to get for every section in need to get the monitoring and valuation done

Nachteile:

to see my score in it if it not that good

Track your quality performance and assure succeed

Kommentare: Recommended for any business related to customer engagement.

Vorteile:

It provides me with full feedback about my engaging with my customers.

Nachteile:

Doesn't support all languages and has some errors with creating tickets but not all the time.

Easy to Use Quality Software

Kommentare: Overall easy to use and a decent option for small to medium sized businesses that need some Quality reporting.

Vorteile:

This software is easy to use and easy to customize. Also includes some native reporting built into it.

Nachteile:

In order to make an adjustment to an audit form, you basically need to create a whole new form which is not ideal for reporting trends.

High quality control

Kommentare: It helps on understanding bottom and top performer agents,knowing what are the issues and gathering reporting from it by verticals.

Vorteile:

I like that I can track whatever interactions I want to check by contact reasons,users and etc.

Nachteile:

I do not like that there are some scorecard questions which may be chosen automatically but I have to chose manually.

My Experience With Playvox

Vorteile:

I like the call monitoring and recording features It acts as a great customer service solution It makes following up on tickets easy

Nachteile:

I think the only con is that Playvox is not the most affordable option.

Impressive

Kommentare: This software is perfect and lovely to use this has been my daily basis at work.

Vorteile:

I really love its feature where you can review and see your work performance that you have showcase to you business company.

Nachteile:

Playvox is perfect and all of the feature that I’m looking for it is helpful, so I don’t see anything that needs to improve.

Evaluating made easier

Kommentare: We spent valuable time with our previous quality assessment method, and playvox was basically a revolution inside the company. It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad. We recently more than doubled the number of people evaluating their peers, and it was a smooth process. Some doubts naturally came, but within a couple of days everybody was able to use the tool in a proper manner.
The integration between Looker (our data tool) and playvox allows us to measure our team regarding quality of the analysys, our previous methods made data handling very difficult. Not to mention playvox's own graphics and collection of data. The "reports" part in Playvox is also really helpful in determining the total of evaluations per team in a time period. By using this tool we can reassure the team that every evaluation is being done properly, in the right numbers and in a timely fashion.

Vorteile:

I like that it's way easier to evaluate peers through playvox than it was with our previous method. We can also make better data analysis, and the process is faster. Training people to use Playvox is also not complicated at all. It's also very easy to train people to use it, since the tool is pretty much straight forward. Some wise guy said that the devil is within the details, and I really like the animation that appears when we complete the weekly workload! Clicking in evaluations we are able to access previous analysys and correct something that may be wrong, but I'll discuss that further in the next questions. And even though few people within my organization use it, I quite enjoy the possibility of personalization, when you can put your picture in your profile.

Nachteile:

Sometimes I encounter some difficulties while looking for previous evaluations, but I'm already in touch with those responsible for playvox support in my company. That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use.

Great solution for Quality Analysis!

Kommentare: It is a great tool and many of our procedures are based on the features that Playvox provides. We use Playvox to analyze the quality of the interactions of our B2C Customer Support agents. To provide them with feedback, training and coaching. Also to track their performance by using the scorecards.

Vorteile:

Automation of Workloads for Quality and Performance Analysis, it makes it easier for everyone to just go and do what we need to do regularly. Easy to implement and use, very pleasant user experience for agents. The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support! Also very open for feedback.

Nachteile:

We need to be able to integrate the information from each of their modules (Learning, Quality, Coaching) into one big dashboard, and with Playvox it is still not possible. It is necessary to go manually to each of the modules to get the full picture of each agent. Their reporting is still basic, it is not possible to get some of the insights we need.

A Feedback Forum to Enhance the Culture and Drive of an Organization

Kommentare: At first I was apprehensive because I imagined another one way street that left the employee feeling stranded. As I was introduced and became familiar with its approach, I found that it's system was aware of the importance that all member's feedback is valuable to the organization as a whole! It really puts the finishing touch on a well run business environment!

Vorteile:

The most relieving aspect of this product is its ability to inspire inclusiveness between the manager and employee. It creates a two way communication street to ensure important ideas are acknowledged.

Nachteile:

Although the functionality and ease of use are solid I would not be opposed to sprucing up the layout and graphics. Visual appeal goes a long way.

Best Quality Evaluation

Kommentare: Excellent

Vorteile:

This software is very easy to use and i found it very easy by evaluating others

Nachteile:

Playvox is designed with accuracy i found it perfect and accurate.

Love Playvox!

Kommentare: I think Playvox was a great tool that greatly assisted our agents with the knowledge and information needed to excel within their positions. It was also great to be able to post on a community space where we could give encouragement to the team.

Vorteile:

I love the search feature where agents could type keywords and bring up different sources that involved that keyword for user friendly access.

Nachteile:

I wish there were more restrictions for the agents such as posting without approval etc.

Playvox review

Kommentare: My overall experience with Playvox is positive and im glad the project went for it as it is easy to use and the data presented in an organized and easy to comprehend manner.

Vorteile:

When we move to Playvox, the transfer was completed fairly easily as the software is easy to use

Nachteile:

Sometimes the disputes do not work as intended creating turbulence in the process of disputing cases.

Playvox

Kommentare: I didn't mind playvox but not sure if I would recommend it

Vorteile:

I loved the Karma Point feature and Engagement feature where employees would ask questions. Other than that this feature was subpar. Could be a lot better.

Nachteile:

It wasn't user friendly at all. Very confusing set up.

Playvox

Kommentare: My experience is good so far . Because of this app I know which section I need work on . It helps me to become a good agent . Thank you .

Vorteile:

I find it really useful , I can see where I need to improve .

Nachteile:

There is nothing I dont like about this software .

Playvox is good software to gain experience!

Kommentare: I am solving my problems with remembering procedures. Im a person whos learning by watching something so, its really good to see Your mistakes at examples. Everything is really clear and easy to use. Coaching sessions with Leaders helped me with new procedure and now im getting almost all 100% evaluations. I recomend it to everyone to get better at Your work!

Vorteile:

Thing that i like most is evaluations. This gives me really important knowledge about my own mistakes. It teaches me how to avoid them. Also coaching sessions with leaders are really helpful. I can easily see how i got better (or not better :) ) and we can talk about erasing troubles.

Nachteile:

I think that everything is pretty good but adding more translations would be really usefull. English is not a problem but having Playox in our native language would be great!

Great Product

Kommentare: It is easy to use for both management and agent

Vorteile:

I love how it is user friendly and easy to manage

Nachteile:

I have no negative feedbacks. The product is good

The experience

Kommentare: Overall I would say it has been quite a good experience as I have not come across any issues whatsoever with using playvox. Did find it troubling to have to login every couple weeks or so even though i leave it signed in on my laptop.

Vorteile:

For me as a user in foodpanda I like the fact that the evaluations we get are easy to read. The interface is very user friendly and very easy to learn.

Nachteile:

The fact that there are not too many options or varieties to the interface. While it is easy to use we have to visit too many different tabs for a query. Some people, like me, prefer a more complex interface so that we have more room to explore the whole thing.

EASY TO USE

Vorteile:

Playbox is very useful because it help find any information needed when heling customer also help keep track of my performances .

Nachteile:

at tis moment I'm very pleased with the software

Playvox part of the work

Kommentare: It is an indispensable part of our daily work.

Vorteile:

Versatile and easy to operate such as Team coaching and QA checks

Nachteile:

Sometimes the system is slow At the time of checking the Interrelation ID