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Playvox
Was ist Playvox?
Playvox stattet moderne Unternehmen und BPOs (Business Process Outsourcing) mit der umfassendsten, kollaborativen und aufschlussreichsten Software-Suite zur Agentenoptimierung aus, die Qualitätssicherung, Leistungsmanagement, Coaching, E-Learning und Agentenmotivation abdeckt. Die automatisierten und zentralisierten Lösungen lassen sich in vorhandene Plattformen integrieren und bieten Agenten, Teamleitern, QS-Analysten und Managern die Tools und Echtzeitinformationen, die erforderlich sind, um das Kundenerlebnis und die Umsatzgenerierung innerhalb von Stunden zu verbessern.
Wer verwendet Playvox?
Playvox stattet Kundenserviceteams mit einer umfassenden Software zur Agentenoptimierung für Qualitätssicherung, Leistungsmanagement, Coaching, Lernen, Kundenstimme und Motivation aus.
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Bewertungen über Playvox
how analyses faster
Kommentare: by using playvox in the beginning i got to know what it takes easily to get the flow of the chat go for better way
Vorteile:
easy to get for every section in need to get the monitoring and valuation done
Nachteile:
to see my score in it if it not that good
Playvox review
Kommentare: Playvox provide easy access on quality response and easy to understand. Will give you ample time to dispute if you thing your quality review is not right
Vorteile:
Easy to understand report provided by Quality team
Nachteile:
None so far, Playvox is easy to navigate as well
Playvox as a Customer service agent
Vorteile:
This product is overall easy to use. Email, updates and fun ways to use Karma points with staff. This gives staff a positive reinforcement to do a great job at work.
Nachteile:
I think that the applications should be easier to find. Larger icons to locate items you are looking for.
Antwort von Playvox
vor 4 Jahren
Hi! Thank you for your review. We're glad you're enjoying our Motivation Product. We firmly believe incentives and recognition help inspire greater team performance, and our customized digital badges are a fun way to recognize team members for outstanding results.
In Betracht gezogene Alternativen:
Nubank Review
Kommentare: Was very good! Today we have very robust Quality analysis processes and I also realize that we are very close to PLayVox, when it comes to problem solving and feedback.
Vorteile:
PlayVox is very easy to use and understand, it was easy to implement the tool and we have a very close contact between support and contractor.
Nachteile:
Unfortunately playvox has some configurations that make it impossible for us to change them within a short period of time, the platform could also be better in the efficiency of carrying out quality and data monitoring.
Antwort von Playvox
vor 4 Jahren
Thank you for your review! Your feedback helps us deliver an even better product. We are actively listening to what our customers need and will definitely take your recommendation into consideration. I will pass this recommendation on to our product team and they will evaluate this (feature/enhancement). Feel free to reach out with any additional recommendations or feedback at any time!
Overall satisfied
Kommentare: I evaluate CS agents' monthly performance. It's good to see overall performance over a period of time.
Vorteile:
It's easy to use once you understand how to set up scorecards and use them.
Nachteile:
SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close the browser. I would like to customize Playvox more to my needs. I wrote to the dev team once, but it was submitted as a feedback idea/suggestion. Not something that can be implemented right away.
Antwort von Playvox
vor 4 Jahren
Hi Ariel! Thank you for taking the time to write a review. Playvox was recently recognized by G2 as a leader in the Quality Assurance Category. We're glad Playvox is helping you improve your performance and will continue to have functionalities to make your job easier. Will also send this feedback to our product team for future considerations.
