isolved

Multiple Features

Vorteile:

- Forcasting PTO for current and upcoming year. Helps for planning vacations. - Preview Paycheck. Can see the potential breakdown of pay before pay day. - Multiple options for clocking in and lunch breaks.

Nachteile:

You can access the website via mobile or app but they don’t have all features available.

Great experience

Kommentare: Our experience has been been wonderful!

Vorteile:

The helpfulness of implementation team and the ease of using the software.

Nachteile:

We have not yet implemented the use of timesheets in isolved, it didn't quite work for our block schedules

Horrible customer support

Kommentare: There was no help figuring out my 401k enrollment. I emailed several times and was given a 25 page pdf to follow. Except it didn't work. So I called AGAIN. Lady was rude told me my old password was the password she just gave me. Turns out that didn't work because I had Isolved at a former job. weeks have gone by and no one is helpful. Also....when I first asked about enrolling they replied....we sent you an email. I looked and waited. NOTHING. Again I contact them...they then forward me an email that went to my personal email account 5 months ago. REALLY? I've asked for a supervisor 3 times. NOthing.

Vorteile:

nothing there is nothing I like when customer service is so poor

Nachteile:

why are all of these fields required??

One of the Best Payroll Products We've used

Kommentare: Wonderful experience and very helpful staff

Vorteile:

Very user friendly and everything in in one place for the administrator. Not constantly having to switch systems and have multiple log ins. We are able to upload our commission and no longer do manual entry.

Nachteile:

Report writer can be confusing at times.

Great for Small/Mid Sized Companies

Kommentare: With iSolved, you can utilize as many or as few tools as you wish. This is nice, especially when working with a small HR department as it allows a soft roll out where you can work on preparing one took at a time. The interface is user friendly and is a good quality tool for companies not ready to invest in Workday, Oracle, et cetera.

Vorteile:

I used this as an HR Department of one. It was great for tracking employees and pretty intuitive to use. Has a ton of reports to choose from and does a great job visualizing metrics - I often looked at the graphs of our employee self reported demographics for diversity purposes. iSolved also has the capability to create limited access accounts for employees so they can look at schedules, request days off, and pull paystubs/w2s.

Nachteile:

Sometimes iSolved would glitch and seem to freeze/not let me change something when I was using it. I would have to call customer service to get this fixed. Luckily,my representative was local and easy to get ahold of. Overall, a nice software with a lot of functionality. It does take a while to get everything working (a lot of up-front work/data entry) but once everything is in,it's awesome. Lastly, the scheduling service is not very intuitive/friendly. It's difficult to build schedules and takes a lot of time to get then right.