Wer nutzt diese Software?
We can serve the entire lifecycle of a community from the home builders, HOAs, property managers, and security providers.
Durchschnittliche Bewertung12 Bewertungen
- Gesamt 2.8 / 5
- Benutzerfreundlichkeit 2.8 / 5
- Kundenservice 2.4 / 5
- Funktionen 2.9 / 5
- Preis-Leistungs-Verhältnis 2.6 / 5
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2006
FRONTSTEPS is the #1 software platform for HOAs, Builders, Security & Patrol Experts, and Homeowners. We deliver technologies that simplify how people build, connect, operate, and secure modern communities. Our premiere platform currently powers more than 23,000 communities nationwide - that's 4.4 million homeowners covered by FRONTSTEPS services!
- Angebote / Schätzungen
- Vorbeugende Wartung
- Wiederkehrende Termine
- Abrechnung & Rechnungsstellung
- Gewerbliche Immobilien
- Mieter Tracking
- Offene Stellen verfolgen
- E-Mail Marketing
Die hilfreichsten Reviews für FrontSteps
Bewertet am 6.3.2019
Association Website a work in progress
Kommentare: Our page was originally set up through Evercondo who was purchased by Frontsteps. As the manager of the page I do not have the options to update and change much. Although this software is easy to use, it is not efficient to use. My experience with customer service has also been very poor and response time takes way too long. I am hoping that with the transition to Frontsteps there will be many improvements on the development team.
Vorteile: The overall look and ease of use for users/residents is pretty simple to navigate. Communicating with users/residents is made easy by sending blasts to email and text. The users/residents can also toggle the type of notifications to reduce or increase the number of devices the notifications are sent. Sign up is pretty simple on both ends; the user and the management.
Nachteile: As the manager of the page there are many areas that need improvement. There is no option for adding recurring items to the calendar which means I have to go in the each week of the calendar and add the same event. The files section is not use friendly either. You are unable to drag items/documents from 1 file to another. The only way to change locations of a document is to download the document from one folder, save it to a location on your computer then upload it to another file. I am not able to update/change or remove information on the landing page, It is only done by the Frontsteps team. There are many shortcomings, too many to leave here, that need work.
Bewertet am 14.3.2019
NO CUSTOMER SERVICE
Kommentare: It's gone downhill since Frontsteps took over.
Vorteile: Fairly easy to use although there was no training.
Nachteile: We used to deal with AtHome support and they were very good with their customer support. Issues would be resolved in 24-48 hours. Would also be able to speak with someone at their support desk. Now they don't answer the phone, you leave a message, and/or you submit issue via e-mail and it takes one week before you hear back from them. Our website went down and it took a week for someone to get back to us and it still is down. Ugh!
Bewertet am 8.10.2018
Worst Customer Service
Kommentare: Everything is done thru on-line ticketing and no customer support. Slow when site is up and running and down frequently.
Vorteile: I can manage my own site when it is working.
Nachteile: Slow, little or no one available to assist you. Site goes down frequently.
Antwort des Softwareanbieters
von FRONTSTEPS an 9.10.2018
Hi, this is not the experience we want for our customers, I'll reach out to our customer service manager for you and see if we can find a better method for providing support for your community.
Bewertet am 30.8.2018
Poor documentation, training, and support....did I say poor?
Kommentare: Have a totally negative outlook for this company; platform may be great but the company needs some serious help in business tactics ... NOT marketing tactics. I would love to see a list of HOA's, etc that use them and speak with them directly... I am not sure I believe they are a forerunner in the industry; or were they taken over by new people who don't know how to run a company?
Vorteile: It sounds good and preliminary introduction seems exceptional but transitioning and support are poor as well as communication-try calling or emailing them or Facebook. My gut feeling is that this company took on too much too soon and has internal employment issues that are not being addressed. Marketing the product and money transactions are their forte, the rest sucks. Ever hear of no documentation for a platform ??? Nothing written ... nothing available for download...almost like they embarked on a platform without knowing how to properly administer it. So far not impressed. Three months after contract signing to get in que for transition....unbelievable...not even an email to give you a timeline. You have to hunt them down.
Nachteile: As addressed in pro's. So far, all con's.
Bewertet am 25.1.2019
Kommentare: Great company, great innovation, the employees are always pleasant!
Vorteile: Very user friendly! Customer Service is always pleasant.
Nachteile: not applicable. Very happy with the product