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seit 15 Jahren bei der Softwareauswahl

Was ist FRONTSTEPS?

FRONTSTEPS ist eine Software-Plattform für HOAs, Bauherren, Sicherheit Patrouillenexperten und Hausbesitzer. Das Unternehmen liefert Technologien, die den Aufbau, die Verbindung, den Betrieb und die Sicherung moderner Gemeinschaften vereinfachen. Die Plattform versorgt derzeit landesweit mehr als 23.000 Gemeinden – das sind 4,4 Millionen Hausbesitzer, die von FRONTSTEPS-Diensten abgedeckt werden.

Wer verwendet FRONTSTEPS?

Das Unternehmen kann den gesamten Lebenszyklus einer Gemeinde von den Hausbauern, HOAs, Hausverwaltungen und Sicherheitsanbietern bedienen.

FRONTSTEPS Software - 1
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Du bist nicht sicher, ob FRONTSTEPS das Richtige ist? Mit einer beliebten Alternative vergleichen

FRONTSTEPS

FRONTSTEPS

3,6 (56)
75,00 $
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Kostenlose Version
Kostenlose Testversion
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3,6 (56)
3,3 (56)
3,5 (56)
VS.
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über FRONTSTEPS

Durchschnittliche Bewertung

Gesamt
3,6
Benutzerfreundlichkeit
3,6
Kundenservice
3,5
Funktionen
3,5
Preis-Leistungs-Verhältnis
3,3

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
46%
4
16%
3
11%
2
9%
1
18%
Colby
President in USA
Unternehmensberatung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great All-in-One Solution for HOA Management

5,0 letzten Monat Neu

Kommentare: Despite the con I have shared, it truly is a great platform and has been a great solution for us. We are a small team and this was a big step for us that has enabled more efficiencies, increased revenue capture, and different revenue opportunities. These would not have been possible without their products.

Vorteile:

The tightly integrated back-end software to the front-end owner platform is second to none. The ease of use of both Caliber and Frontsteps is critical to our managers being efficient in their daily tasks. It enables collaborative management between our managers and volunteer board members. They are always innovating and improving the software based on feedback we can provide to them.

Nachteile:

Personally, having lead our migration to Frontsteps from a prior platform and being a power user, sometimes I feel like I am solving my own problems rather than getting adequate support from their dedicated support teams. Things don't always get resolved right, and sometimes it seems our critical issues are not viewed with the same importance.

Antwort von FRONTSTEPS

vor 4 Wochen

Thanks so much for your review, Colby! We appreciate you taking the time to endorse us!

Angela
Community Manager in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use!

5,0 vor 4 Jahren

Kommentare: Homeowner payments and notifications are definitely the best part of this site, and of course, the ability to communicate with members inside of this portal instead of a separate email process is quite nice.

Vorteile:

The set up of the site was really easy. I can be technologically challenged, and since this is not my primary job or service that we provide to our clients, it is nice to be able to set it up without too much assistance! The daily notifications and ease of operation is also quite nice.

Nachteile:

There is always room for improvement.... It would be nice to have a "general information" page available on the main screen, as opposed to only recent bulletins that have gone out. It would make it easier for members to be able to find important information without having to search for it.

Antwort von FRONTSTEPS

vor 4 Jahren

Hi Angela, thank you for the positive feedback. I'll pass along your notes to our product team.

Jennifer
Owner services in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Association Website a work in progress

3,0 vor 5 Jahren

Kommentare: Our page was originally set up through Evercondo who was purchased by Frontsteps. As the manager of the page I do not have the options to update and change much. Although this software is easy to use, it is not efficient to use. My experience with customer service has also been very poor and response time takes way too long. I am hoping that with the transition to Frontsteps there will be many improvements on the development team.

Vorteile:

The overall look and ease of use for users/residents is pretty simple to navigate. Communicating with users/residents is made easy by sending blasts to email and text. The users/residents can also toggle the type of notifications to reduce or increase the number of devices the notifications are sent. Sign up is pretty simple on both ends; the user and the management.

Nachteile:

As the manager of the page there are many areas that need improvement. There is no option for adding recurring items to the calendar which means I have to go in the each week of the calendar and add the same event. The files section is not use friendly either. You are unable to drag items/documents from 1 file to another. The only way to change locations of a document is to download the document from one folder, save it to a location on your computer then upload it to another file. I am not able to update/change or remove information on the landing page, It is only done by the Frontsteps team. There are many shortcomings, too many to leave here, that need work.

Lisa
Chief Operating Officer in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

FRONTSTEPS COMMUNITY, A STEP IN THE RIGHT DIRECTION

5,0 letzte Woche Neu

Kommentare: The experience with FRONTSTEPS has been great. Not perfect, but definitely great. They are a great business partner that is willing to listen to what works, what doesn't, why it doesn't work, and how to improve. They truly are working with you thru whatever issue you have to overcome and find resolution. It's been a pretty gratifying experience so far and we look forward to much more from them.

Vorteile:

Ease of use for our client as well as the many options that put information at their fingertips.

Nachteile:

Always cost. As the COO, I want the best of the best but I don't necessarily want to pay for it. However, what FRONTSTEPS brings to the table and continues to improve on far outweighs my thoughts on cost.

Vanessa
Operations Director in USA
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

10 Years and Counting

5,0 vor 2 Wochen Neu

Vorteile:

We have used Frontsteps' accounting software, Caliber, for 10 years. We recently transitioned from a third-party portal provider to Frontsteps Community and are really happy with the decision. Working with one provider was a major consideration in making the move. Through Frontsteps, we have access to all the products our Clients need, making our jobs easier and our Clients happier.

Nachteile:

Our industry is always changing and these changes often require us to make quick adjustments to our processes. As a software provider serving management companies all over, Frontsteps is not always immediately privy to legal changes, especially those in just one state. I am sure this challenge is not limited to Frontsteps and is instead felt by all software providers. Fortunately, we have always had a strong relationship with Frontsteps. When something changes or a need arises, their teams listen to us, work to fully understand our concerns and implement thorough solutions.