Wer nutzt diese Software?

Airbnb-Gastgeber und Verwalter von Ferienhäusern, die die Reinigung und andere Dienstleistungen verwalten müssen und auf der Suche nach zuverlässigem Reinigungspersonal und anderen Dienstleistern sind.

Durchschnittliche Bewertung

42 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Startpreis 5,40 $/Monat
  • Preisinformationen https://www.getproperly.com/de/pricing?utm_medium=referral&utm_source=reviews
  • Kostenlose Version Ja
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinare
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Properly
  • https://www.getproperly.com/en
  • Gegründet 2015

Über Properly

Properly ist ein leistungsstarkes Web- und Mobile-basiertes Verwaltungs-Tool für Ihre Raumpflege- und Wartungsarbeiten. Erstellen Sie interaktive, einsehbare Checklisten, planen Sie Dienstleister, überwachen Sie Arbeitsfortschritte in Echtzeit, erstellen Sie Berichte und mehr. Planen Sie von Ihrem Airbnb/HomeAway Buchungskalender aus. Unser Marktplatz von Dienstleistern, die von anderen Gastgebern engagiert wurden, bietet sofortigen Zugriff auf Reinigungskräfte für das Gastgewerbe.

Properly Funktionen

  • Arbeitsauftragsverwaltung
  • Eigentümer-Aussagen
  • Gast-Kommentare / Bewertungen
  • Gebühren- / Kommissionsmanagement
  • Haushaltungsmanagement
  • Immobilien-Datenbank
  • Kontaktmanagement
  • Leadmanagement
  • Lieferanten-Management
  • Reservierung-Management
  • Zahlungsabwicklung

Die hilfreichsten Reviews für Properly

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered.

Bewertet am 17.1.2018
Colin N.
Owner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Easy of use.
Photos are a great help.
I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Nachteile: Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments.
Would also greatly assist if user can switch languages within the app with Google Translate.

Antwort des Softwareanbieters

von Properly an 31.1.2018

Hi Colin. Thanks for taking the time to leave a review. Good news! Actually we do have time stamps of job start and finish times. When your cleaner arrives and starts the job in the app, your job summary will reflect their start time. You can also set your account to be notified by email or SMS when they start. If they have their location services turned on, you will also see that they are in the correct location. Similarly, when they finish the job, you¿ll know and have a record of the time. Now, regarding translation, more good news. Properly does use Google Translate! The cleaner can tap ¿translate¿ in the app to translate your instructions to the language of their choice. The Properly app supports 8 languages so static app instructions will reflect the language the user¿s phone is set to. Lastly, we will be adding payments in the future. Stay tuned for that. Find us on chat support if you have any questions. Thank you again. Sincerely - The Properly Team

New Client Non PM based

Bewertet am 6.12.2018
Gordon C.
Director | Owner
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
1 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Currently we are seriously only a client due to the amazing customer service
Our Account Reps has been excellent, in trying to support the team in getting fix's work around to the challenges we have been facing.

Vorteile: The client (Owner) accountability, visibility to how their home looks after a cleaning service. The Client care is excellent.

Nachteile: NO EXTRA FIELDS TO ADD ADMIN SPECIFIC INFO - we currently are having to use an excel spread sheet to track jobs to be able to invoice our clients. With no way to list an owners rate of service or a simple email capture we can no export to our accounting software.
The lack of flexibility to schedule a staff member to a service. Sure we can put the job out there and it is a first come first gets the job. Though if we want to schedule to a particular crew members lifestyle, we have no way to simply do this. To in ability to schedule more than one person to a job.
Instability of the app / the desktop platform. Over the past month we have had the app not respond to a service provider in the field, on WiFi no action of the app, it was black an just kept spooling the orange circle. 15 min to take and up load photo's? We were assured that a service provider could take picture outside of WiFi and once it hit an internet connect it would load up. The extra labour to achieve is not a highlight. Desktop, twice we have the whole site be none responsive, where we have had to wait a few hours to be able to have line of site, quite the challenge when trying to run a business.
Connecting Accounts:
AirBnB connection: The secure risk that is asked in the 'how to' connect an account.
- If we where a Property Management - you bet we would have that info
- As a cleaning service, it has been a big hurdle for our clients to allow us that info.
-iCal is a mess, the time it take to sync

Reduce the dreaded housekeeper "no show"

Bewertet am 14.10.2019
Susanne Y.
Consultant
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I recommend this software to all my Vacation Rental clients. Even Property Management Software companies who have Housekeeping modules have said:​ "If you have Properly, you will probably want to stick with that for turnovers as we cannot compete".
I like the way you can set up checklists with photos so the whole process is error-proofed for the cleaners. Being able to look online and see if they have signed into the job is a relief if it is a short changeover and a new guest will be arriving later that day.

Vorteile: The integration with booking software like Airbnb, Homeaway and Booking.com

Nachteile: Modules to train staff would be helpful

Great Product!

Bewertet am 10.1.2018
Brandon M.
Founder, COO
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Properly helps us manage an entire staff of cleaning professionals for our VR management company, and the photo QA is an absolute lifesaver. The team is highly receptive to feedback and product feature requests. We're extremely pleased.

Nachteile: Adding real-time visible location services, smart routing, whitelabelled reports, and a few other features would make this top notch :)

Antwort des Softwareanbieters

von Properly an 31.1.2018

Hi Brandon! Thank you for the review. We will be adding visible location/routing in the future and you¿ll be the first to know. We also wanted to take this opportunity to thank you for the 2+ years of product input. We are grateful for every bit of it. From all of us at Properly - thanks for being one of our first and best customers.

Overall, great! It's easy to use, track problems,

Bewertet am 16.2.2018
Stefan P.
Director of Listing Operations
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Quickly and easily schedule and follow up with our entire cleaning calendar.

Vorteile: Ease of use. Notifications of problems. Very easy to integrate and edit new properties. I love the calendar view. It's quick and easy to see all our properties.

Nachteile: I wish there was an option for us to send a notification through the app to other users. For example: I noticed there's a missed cleaning for tomorrow, I want to be able to tag a Properly user, they receive a notification, and they schedule a job. Cancelled jobs really clutter up the screen. It's an aesthetics thing, so minimal but makes everything look clustered up. Other than that, it's great! I suggest adding a big warning/ flashy light if there's a missed cleaning after a guest checks out.

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