Wer nutzt diese Software?

Podium is perfect for any locally focused business with 1 to 10,000 locations relying on a local online listing to drive business growth or trying to manage multi-location reviews across the web.

Durchschnittliche Bewertung

99 Bewertungen
  • Gesamt 4.4 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.6 / 5
  • Funktionen 4.4 / 5
  • Preis-Leistungs-Verhältnis 4.3 / 5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Podium
  • https://www.podium.com/
  • Gegründet 2014

Über Podium

Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. Recognized by Forbes as a Cloud100 company, Podium makes it easy to manage all your customer messages Google, Facebook and inbound texts, from one dashboard. You can also generate more reviews & manage all your reviews from Google, Facebook and other sites to quickly reply, report on locations and understand customer sentiment.

Podium Funktionen

  • Analytik
  • Befragung / Umfragemanagement
  • Dashboard
  • Empfindungsanalyse
  • Feedback-Management
  • Kundensegmentierung
  • Multichannel-Datenerfassung
  • Prädiktive Analytik
  • Textanalyse
  • Wissensmanagement
  • 360-Grad-Feedback
  • Analytik
  • Berichterstattung über Anrufe
  • Feedback-Sammlung
  • Umfrage-Management
  • Überwachung der Beschwerden
  • Bildschirm teilen
  • Geo-Zielgruppenerfassung
  • Integration von Dritten
  • Kundenspezifisches Branding
  • Offline-Formular
  • Proaktiver Chat
  • Transfer / Weiterleitung
  • Vorformulierte Antworten
  • Websitebesucher-Nachverfolgung
  • Empfindungsanalyse
  • Gamification
  • Kampagnenmanagement
  • Reaktions-Management
  • Review-Generierung
  • Social Media-Kennzahlen
  • Social Media-Überwachung
  • Überprüfung bewerten
  • Dashboard
  • Empfindungsanalyse
  • Kampagnenmanagement
  • Negatives Feedback Management
  • Nutzerbewertungs-Anfrage
  • Nutzerbewertungs-Notifikation
  • Reaktions-Management
  • Teilen in sozialen Medien
  • Überprüfung bewerten

Die hilfreichsten Reviews für Podium

Tracking Reviews Can Be Easy

Bewertet am 9.3.2018
Gjenes B.
Marketing Specialist
Medizinische Geräte, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.

Vorteile: What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

Nachteile: The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.

Get it and rethink any department you think could use it

Bewertet am 20.9.2019
Jordan B.
Vice President
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We absolutely love the podium product. We receive great reviews, and are able to get in touch with clients that simply stop communicating any other way - especially our past due clients.

Vorteile: It makes collections, review solicitations, and even internal communications much easier than any alternative I've found.

Nachteile: Some members of the sales team are more intense than they need to be and follow up beyond the intrusive level.

Fantastic for Growing Online Reputation

Bewertet am 17.12.2018
Baylee M.
Social Media Manager
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This has helped us immensely with capturing reviews as customers are leaving the store with their experience fresh in their minds!

Vorteile: In addition to being extremely easy to use and straightforward from a backend and frontend standpoint, this software is such an easy way to grow and manage our online reputation. I love that all I have to do (once my campaign is set up) is enter a phone number and hit "send"! It's way easier than asking our customers to leave reviews, and most of them actually do it.

Nachteile: There wasn't much that I didn't like about the software. The only thing worth mentioning is there are a few creative limitations when setting up your campaign. However, nothing that a few tweaks couldn't fix!

Awesome!

Bewertet am 26.9.2019
Megan M.
Dental Hygienist
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I enjoyed using Podium! It was very beneficial for our office needs

Vorteile: It was user friendly and targeted a different type of customer/patient. Texting is the new way of contacting or communicating with other people and responses were quicker and more accurate.

Nachteile: The program was easy to use but it was hard to pinpoint exact lists when need be

Podium: The Best Out There

Bewertet am 6.12.2019
Maggie W.
Communications Specialist
Bankwesen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Podium is a fantastic product and they’re doing it right. They make everything easy and make sure you understand all you can do with their software.

Vorteile: Podium is the best review software I’ve come across. They make it so easy to request, monitor and respond to reviews. We have it set up for review requests for texts and for Facebook reviews to come through. It helps keep reviews in one place and track. They also have the greatest customer service and are incredibly helpful.

Nachteile: Something I would like the least is the amount of time it has taken for us to set up a new branch. It’s been a week or two yet we’re having minor issues. It would be a major issue if our reps weren’t nice but they make it easy and we know they’re doing everything they can.

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