Wer nutzt diese Software?
Podium is perfect for any locally focused business with one or more locations relying on a local online listing to drive business growth or trying to manage multi-location reviews across the web.
Durchschnittliche Bewertung77 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2014
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. Recognized by Forbes as Cloud100 company, Podium makes it easy to manage all your customer messages Google, Facebook and inbound texts, from one dashboard. You can also generate more & manage all of your Google reviews, Facebook reviews and other sites to quickly reply to reviews, report on locations and understand customer sentiment.
- Sammlung mehrere Kanäle
- Berichterstattung über Anrufe
- Überwachung der Beschwerden
- Bildschirm teilen
- Integration von Dritten
- Kundenspezifisches Branding
- Proaktiver Chat
- Transfer / Weiterleitung
- Vorformulierte Antworten
- Social Media-Kennzahlen
- Social Media-Überwachung
- Überprüfung bewerten
- Negatives Feedback Management
- Teilen in sozialen Medien
- Überprüfung bewerten
Die hilfreichsten Reviews für Podium
Bewertet am 9.3.2018
Tracking Reviews Can Be Easy
Kommentare: Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.
Vorteile: What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.
Nachteile: The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.
Bewertet am 17.12.2018
Fantastic for Growing Online Reputation
Kommentare: This has helped us immensely with capturing reviews as customers are leaving the store with their experience fresh in their minds!
Vorteile: In addition to being extremely easy to use and straightforward from a backend and frontend standpoint, this software is such an easy way to grow and manage our online reputation. I love that all I have to do (once my campaign is set up) is enter a phone number and hit "send"! It's way easier than asking our customers to leave reviews, and most of them actually do it.
Nachteile: There wasn't much that I didn't like about the software. The only thing worth mentioning is there are a few creative limitations when setting up your campaign. However, nothing that a few tweaks couldn't fix!