Podium

Podium

von Podium

Wer verwendet Podium?

Podium is perfect for any locally focused business with 1 to 10,000 locations relying on a local online listing to drive business growth or trying to manage multi-location reviews across the web.

Was ist Podium?

Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. Recognized by Forbes as a Cloud100 company, Podium makes it easy to manage all your customer messages Google, Facebook and inbound texts, from one dashboard. You can also generate more reviews & manage all your reviews from Google, Facebook and other sites to quickly reply, report on locations and understand customer sentiment.

Podium – Details

Podium

https://www.podium.com/

Gegründet 2014

Podium – Preisübersicht

Podium bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Podium findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Podium Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragung / Umfragemanagement
Dashboard
Empfindungsanalyse
Feedback-Management
Kundensegmentierung
Multichannel-Datenerfassung
Prädiktive Analytik
Textanalyse
Wissensmanagement
360-Grad-Feedback
Analytik
Berichterstattung über Anrufe
Feedback-Sammlung
Umfrage-Management
Überwachung der Beschwerden
Bildschirm teilen
Geo-Zielgruppenerfassung
Integration von Dritten
Kundenspezifisches Branding
Offline-Formular
Proaktiver Chat
Transfer / Weiterleitung
Vorformulierte Antworten
Websitebesucher-Nachverfolgung
Empfindungsanalyse
Gamification
Kampagnenmanagement
Reaktions-Management
Review-Generierung
Social Media-Kennzahlen
Social Media-Überwachung
Überprüfung bewerten
Dashboard
Empfindungsanalyse
Kampagnenmanagement
Negatives Feedback Management
Nutzerbewertungs-Anfrage
Nutzerbewertungs-Notifikation
Reaktions-Management
Teilen in sozialen Medien
Überprüfung bewerten

Podium – Nutzerbewertungen

Zeigt 5 von 103 Nutzerbewertungen

Gesamt
4.4/5
Benutzerfreundlichkeit
4.4/5
Kundenservice
4.5/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4.2/5

Get it and rethink any department you think could use it

Bewertet am 20.9.2019
Jordan B.
Vice President
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We absolutely love the podium product. We receive great reviews, and are able to get in touch with clients that simply stop communicating any other way - especially our past due clients.

Vorteile: It makes collections, review solicitations, and even internal communications much easier than any alternative I've found.

Nachteile: Some members of the sales team are more intense than they need to be and follow up beyond the intrusive level.

Podium: The Best Out There

Bewertet am 6.12.2019
Maggie W.
Communications Specialist
Bankwesen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Podium is a fantastic product and they’re doing it right. They make everything easy and make sure you understand all you can do with their software.

Vorteile: Podium is the best review software I’ve come across. They make it so easy to request, monitor and respond to reviews. We have it set up for review requests for texts and for Facebook reviews to come through. It helps keep reviews in one place and track. They also have the greatest customer service and are incredibly helpful.

Nachteile: Something I would like the least is the amount of time it has taken for us to set up a new branch. It’s been a week or two yet we’re having minor issues. It would be a major issue if our reps weren’t nice but they make it easy and we know they’re doing everything they can.

Good product, poor execution

Bewertet am 6.2.2020
Katie R.
Marketing Manager
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I liked the concept of the product, and it did gain us a good number of reviews. But it was not worth keeping long-term without product enhancements and better customer support.

Vorteile: I like the automated features in this software, though it was slightly oversold. But it does automatically contact customers via text after their service/purchase to ask them to leave us a review. We could choose which site(s) to direct them to.

Nachteile: Customer service was not as good as it could've been. High turnover of employees, lack of communication, and then the refusal to upgrade or help out with different tasks such as splitting up customer feeds so we could direct service customers to a different review platform than the one we had set up.

Excellent chat software with review integration

Bewertet am 10.12.2019
Verifizierter Rezensent
Sales and Finance Manager
Automotive, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Podium allows us to connect with shoppers as they are browsing the site to answer questions immediately and secure more deals.

Vorteile: The review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app. We can also assign them to the various salespeople who actually worked the deal so they can respond accordingly. We also have podium on our homepage to engage with browsing customers and answer any questions they may have.

Nachteile: It doesn't integrate with some of our third party advertising sources like other options do. Sometimes there are glitches with the software and messages do not send properly.

Great until you want to cancel it!

Bewertet am 10.10.2019
Jerry M.
owner
Automotive, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
1/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The experience was good but so far overshadowed by their lack of letting us cancel with proper notice that the entire experience is lost. Like an amazing meal with a crap server. All you remember was the final service and it is horrible.

Vorteile: Mostly worked well and had pretty good interface with website for chat as well

Nachteile: Tried to cancel this and was not allowed. Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever! They have their methods and basically won't let you out of a contract. We canceled ours finally after the screen share, the hard close from two different people to keep paying and then still got billed since they had our credit card. I would never recommend such a company. I have NEVER heard of someone NOT taking written notice well in advance to close a monthly contract. We did finally get it resolved to only pay an additional 9 days past when we asked for it to be closed, but its 9 days of our money. One of the poorest experiences i have had in 32 years of the retail business trying to cancel something. Mandatory screen share and hard sell to stay - Simply unbelievable