--- description: Detaillierte Informationen über Podium zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Podium Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Online Reputation Management Tools](/directory/30750/reputation-management/software) > [Podium](/software/164285/podium) # Podium Canonical: https://www.capterra.com.de/software/164285/podium Seite: 1 / 22\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/164285/podium?page=2) > Kunden sind deine beste Form des Marketings. Erhalte mehr Nutzerbewertungen und bleib über ein zentrales Dashboard mit deinen Kunden auf dem Laufenden. > > Bewertung: **4.3/5** von 522 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Podium? Podium ist perfekt für jedes lokal ausgerichtete Unternehmen mit einem bis 10.000 Standorten, das sich auf den lokalen Online-Eintrag verlässt, um das Unternehmenswachstum voranzutreiben, oder das versucht, Bewertungen an mehreren Standorten über das Internet zu verwalten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 522 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Podium - **Region**: Lehi, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Anpassbare Formulare - Anpassbare Vorlagen - Automatische Antworten - Befragungs-/Umfragemanagement - Berichterstattung und Statistik - Chat / Messaging - Dashboard - Daten-Import / -Export - Debit-/Kreditkartenverarbeitung - Echtzeit-Chat für Kunden - Erinnerungen - Feedback-Management - For Medical Spas - Geplanter Nachrichtenversand - HIPAA konform - Kampagnenmanagement - Kampagnenplanung - Kontaktmanagement - Kundenerlebnis-Management - Kundenhistorie - Kundenmanagement - Lead-Erfassung - Lead-Generierung - Massen-SMS - Mehrere Zahlungsmöglichkeiten - Mobile Zahlungen - Mobiler Zugriff - Multichannel-Datenerfassung - Nachrichten-Personalisierung - Negatives Feedback Management - Nutzerbewertungs-Anfrage - Nutzerbewertungs-Notifikation - Offline-Formular - PCI-Compliance - Proaktiver Chat - Prävention von Zahlungsbetrug - Reaktions-Management - SEO-Management - SMS-Nachrichtenversand - Terminverwaltung - Transkripte / Chatverlauf - Umfragen & Feedback - Verfolgung von Interaktionen - Visuelle Analytik - Vorlagen-Management - Zwei-Wege-Messaging - Überprüfung bewerten - Überwachung der Beschwerden ... und 22 weitere Funktionen ## Integrationen (120 insgesamt) - 3C Connect - ABC Ignite - ACS - ALLDATA - AccuLynx - ActiveCampaign - AdvancedMD EHR - Airtable - AroFlo - AthenaPortal - AutoFluent - Autosoft DMS - Bay-Master - CCC ONE - CDK Global ... und 105 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Online Reputation Management Tools](https://www.capterra.com.de/directory/30750/reputation-management/software) ## Ähnliche Kategorien - [Online Reputation Management Tools](https://www.capterra.com.de/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.com.de/directory/31024/review-management/software) - [Kundenzufriedenheit Software](https://www.capterra.com.de/directory/30541/customer-satisfaction/software) - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) ## Alternativen 1. 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It’s a software that helps us respond efficiently to our clients’ requests. > > **Nachteile**: I didn’t notice many downsides with Podium, but I wish it added some features like being able to offer a phone number so people can reach us if needed or in case of urgent issues. ----- ### "Love it but don't always love paying for it\!" — 5.0/5 > **Kevin** | *10. November 2020* | Immobilien | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great. > > **Nachteile**: It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training. > > Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process. ----- ### "Interesting mesh of a review and communication service" — 4.0/5 > **Jennie** | *21. Juli 2021* | Internet | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: -Chats with customers are through texts -Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account > > **Nachteile**: -Does not integrate to our CRM tool (Hubspot) -Not really using the review portion of Podium -No automatic chatbot integration > > Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away. Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries. ----- ### "Steer clear - you cannot get your information out\!" — 2.0/5 > **Cate** | *3. November 2024* | Marketing & Werbung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: It's very easy to use although the way that contacts are entered and default to being unsubscribed is weird and not very intuitive. > > **Nachteile**: You can NOT get your contacts out. The only email marketing/CRM system that I've ever come across that does not allow users to export their own contacts. > > Podium integrates with other systems, but only to bring contacts into Podium, it won't syncronise. After trying several ways, I spoke to support who were very hedgy and finally admitted that they account holders can request an export of their data and Podium review the requests "on a case-by-case basis". So you may or may not be able to get your data out, but only if you request it. I'm appalled. ----- ### "Podium use for office ;Made easy" — 5.0/5 > **Alondra** | *28. Juli 2025* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: At our Agency we all have access to Podium letting us send messages to clients /saving their contact info and allowing us to communicate with them efficiently when we are unable to get a hold of them over a phone call or Via email. We all have access to see customer reviews and see any incoming information regarding the agency I work for. > > **Nachteile**: I have yet to come across something I dislike using Podium. I have worked in this industry for years and have never until now found something that helps all staff members be able to have access to all text messages being sent in and out with clients. > > Overall having this one number linked to all of our locations makes it easy for any one here to search a client and look at previous conversations , being able to pick up where the last employee left off also helpful to verify staff conversations with needed documents to match our Hawksoft notes and uploads. ----- Seite: 1 / 22\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/164285/podium?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/164285/podium) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten