Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl
Was ist Podium?
Podium ist eine Interaktionsmanagementplattform, die die moderne Beziehung zwischen lokalen Unternehmen und ihren Kunden neu definiert. Podium ist von Forbes als Cloud100-Unternehmen anerkannt und macht es einfach, alle deine Kundennachrichten via Google und Facebook und eingehenden SMS von einem Dashboard aus zu verwalten. Du kannst außerdem mehr Bewertungen erzielen und alle deine Bewertungen von Google, Facebook und anderen Websites verwalten, um schnell zu antworten, über Standorte zu berichten und die Kundenstimmung zu verstehen.
Wer verwendet Podium?
Podium ist perfekt für jedes lokal ausgerichtete Unternehmen mit einem bis 10.000 Standorten, das sich auf den lokalen Online-Eintrag verlässt, um das Unternehmenswachstum voranzutreiben, oder das versucht, Bewertungen an mehreren Standorten über das Internet zu verwalten.
Du bist nicht sicher, ob Podium das Richtige ist?
Mit einer beliebten Alternative vergleichen
Podium
Weitere gute Alternativen zu Podium
Bewertungen über Podium
In Betracht gezogene Alternativen:
Love it but don't always love paying for it!
Kommentare: Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process.
Vorteile:
The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.
Nachteile:
It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training.
In Betracht gezogene Alternativen:
Wish we never left!
Kommentare: We previously used Podium and we switched to a less expensive option. Well, you get what you pay for. Podium is a far better product. Reviews increase, we get paid faster using card readers or text to pay. Excellent customer service!
Vorteile:
Podium works so well. Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office.
Nachteile:
Nothing, nothing, nothing, nothing, nothing.
In Betracht gezogene Alternativen:
Disappointed In This Company And Software
Kommentare: Signup featured a lot of great support and follow up but that disappeared a few months into our year long contract. For the price we were paying it's embarrassing that their customer support and our rep we hadn't heard for the last 6 months. Had brought countless questions and issues I was noticing with the platform on missing leads and review requests not reaching the targeted inbox but was never followed up on. Had also mentioned a mapped field being missed and reviews were being sent to the correct number and was told they were waiting on another company to finish an API...strange how I switched to a competitor and it works flawlessly. Save yourself the money and find the competitors out there that offer the exact same product for 1/10th the price. The UX may not be as great as Podium but the delivery rates are much better which is leading to us having more leads (and ultimately sales) to our dealership.
Vorteile:
The product is easy to use and the UX is top notch. While I wish there was a few more customizable options from team management it is easy to use even for people who aren't tech savvy.
Nachteile:
The marriage with Podium was good at the start but absolutely TERRIBLE when it ended. The software does its job when it works but I began to notice that over time SMS review requests were no longer being received. Had numerous clients and friends who should have received the auto generated review request but it never hit their inbox. I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report on sends and fails which they never did. While this may not necessarily be a Podium issue (maybe a Twilio one) the lack of support and concern to fix this problem was non existent. The front end facing of the platform looks sharp but don't let that fool you as there seems to be more issues in the back end with send and receive rates and we missed out on A LOT of reviews along with leads.
More interested in getting paid
Kommentare: Not great. I’m sure it’s the right fit for a large company with deep pockets and the need for a bunch of bells and whistles, but we are not that.
Vorteile:
I chose the platform because I thought it was the only real option to replace ZipWhip which ends service in December. They were listed as a recommended vendor.
Nachteile:
The people. They started out great, but at the onset I told them that most of the features they offered we wouldn’t use. And they didn’t have a Chrome extension, which we used a lot. But we needed a new text service as ours was going away. The cost was about 3x what I was paying and that was for the lowest level of service and they lock you in to a contract for a year. But I didn’t know of another option.I found Text Request, which is almost ZipWhip exactly, less than 48 hours after I signed their contract. I was transparent with them about Text Request really meeting our needs and price point perfectly and we weren’t paying for a bunch of features we wouldn’t use just to get texting. I asked to cancel before we even onboarded. They declined and said someone from legal would reach out. No one from legal reached out. They offered to move me to a more basic plan with a lower price point which, as I felt locked in, was willing to look at after I got back from vacation. Upon my return from vacation I reached out twice but that was the last I heard from [sensitive content hidden]. Out of the blue I got an email from another person at Podium cancelling my account. It just felt like a yucky experience overall. It felt like they are more interested in getting paid than making sure the platform is the right fit for their customers.
In Betracht gezogene Alternativen:
Podium Rocks & The Product Works
Kommentare: They are amazing and I am looking forward to see where the product will go in the future.
Vorteile:
It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.
Nachteile:
The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.
