Was ist Zendesk?
Zendesk ist die wichtigste Logik für die Unterstützung der Cloud, um die Unterstützung der Agenten zu gewährleisten. Toutes vos Interactions avec les clients se trouvent dans une interface einzigartig avec des fonctionnalités telles que des widgets Web, des réponses de ticket prédéfinies et un historique complete des clients. Soyez opérationnel rapidement et obtenez des résultats encore plus rapidement - en moyenne, nos Kunden voient le retour sur investissement après 3 mois avec Zendesk.
Wer verwendet Zendesk?
Von Start-ups bis hin zu Fortune 500-Unternehmen, mehr als 80.000 Kunden vertrauen Zendesk hinsichtlich ihrer Kunden-Support-Bedürfnisse.
Wo kann Zendesk bereitgestellt werden?
Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- Zendesk
- Ansässig in San Francisco, USA
- 2007 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Zendesk Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Keine Gratisversion
Zendesk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Zendesk ist ab 19,00 $/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- Zendesk
- Ansässig in San Francisco, USA
- 2007 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Zendesk – Videos und Bilder









Zendesk Funktionen
Bewertungen über Zendesk

Andrés G.
Review of Zendesk as a Tech Support Employee.
Vorteile:
The possibility of creating views allows me to understand better priorities and SLAs. Also, I love to know who is viewing mi tickets.
Nachteile:
Sometimes external users have access to our internal comments. Not sure how that happens.

Devyani S.
Overall good and feature rich customer helpdesk application but not for early startups
Kommentare: Overall zendesk is great helpdesk and provide multiple features that an enterprise need to handle huge customer base and track tickets and complaints on the go. They should think of support system in mobile app too. Also I am not much satisfied with their customer support as they couldn't resolve many of the issues like reviving a lost ticket forms due to mistakenly closed issues.
Vorteile:
Their cloud application is really good and provide satisfactory uptime, makes our work more seamless while live chat with clients to solve a specific issue. Automation of ticketing mechanism is the best thing for me and my team, whenever ticket get generated it sends a mail to customer and when its get resolved or closed it again send automated mail to inform customer. And also I liked the quick addition of new manager or technician to the system without making much big changes in dashboard.
Nachteile:
Even I liked the features and automation, I have spent hours to learn the system as their dashboard is not so user friendly. For an early startup cost of this application is too high as there are features that they might not need.
In Betracht gezogene Alternativen: tawk.to, Freshdesk und Zoho Desk
Gründe für den Wechsel zu Zendesk: We might switch to other application if zendesk don't have automation and call center management systems. Other application have those features but up to mark or not that much customizable as in zendesk.
Davide C.
Zendesk...Good but....
Vorteile:
The ability to manage all reports from various customers
Nachteile:
The management of the hourly balance at the end of the month, management of too much complicity of the SLAs, management of confusing information
Steve A.
Good overall system for customer ticket management
Kommentare: Overall it has worked pretty well. On the user end, it's been marginally better than Front, but the reporting and integration functions have been better. It's way better than using a regular email program like Outlook.
Vorteile:
What I like most about the software is the easy to set up automations. Overall it's easy to use for ticket management and response.
Nachteile:
What I like least is the lack of auto refreshing. Sometimes views would auto refresh but sometimes not, and it would usually take a while if they did. Also, the tag and macro systems are a bit clunky to use.

Andrea G.
A powerful software, but with limitation if you don't upgrade
Vorteile:
Zendesk is reliable and very intuitive. It has a lot of integration that simplify your work if you are using a lot of tools with your business
Nachteile:
The basic plan has some limitations that make Zendesk less competitive compared to other solutions
In Betracht gezogene Alternativen: Freshdesk