Wer nutzt diese Software?
B2B suppliers in North America in multiple industries including transportation and logistics, manufacturing, wholesale distribution, media, business services and commercial real estate.
Durchschnittliche Bewertung11 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2006
Über VersaPay ARC
Increase the automation, centralization and visibility of your AR process while providing customers with an class-leading AR experience. From invoice to cash app, ARC provides your customers with the experience they expect from leading brands. Collections task lists are replaced with 150+ intelligent notifications, reducing manual effort by 70%. Our platform also enables a self-service portal where customers can access invoices, make payments and collaborate with your team in real-time.
VersaPay ARC Funktionen
- ACH Zahlungsabwicklung
- Abrechnung & Rechnungsstellung
- Aging Tracking
- Verarbeitung überprüfen
- Wiederkehrende Abrechnung
Die hilfreichsten Reviews für VersaPay ARC
Bewertet am 4.9.2019
Excellent Product, Exceptional Customer Support
Vorteile: The ease of use and it's customer-friendly platform. The automatic notifications feature eliminates the time it requires to follow up with customers who have outstanding invoices. Tagging customers in to different categories helps develop lists and keeps you from scrolling through page after page. Our company has saved an extensive amount of time and money in man hours by switching to Versapay. Any questions that arise are quickly answered by customer support, usually within the hour. Having a support team as exceptional as Versapay's standing by is what makes this software a class above the rest.
Nachteile: This software keeps improving and they listen and deliver on what clients are requesting. Any request I have made has been implemented with new updates, or customer support solves the issue for us in a timely manner. Therefore, I have no complaints about this software.
Bewertet am 3.10.2019
ARC: A/R Savior
Kommentare: As with any new program being implemented, we've experienced some technical issues - the majority centering around tying our accounting system into ARC, but VersaPay customer service and our implementation team have both stepped up and proven themselves to be tremendous assets for us. We are still within our first year of implementation but the improvement in our processes and efficiency with cash is noticeable not only internally but externally with our customers as well.
Vorteile: ARC is very user friendly and I find it extremely intuitive to use. ARC syncs with our accounting software which allows for efficiency in cash posting, A/R review, and customer service requests. Being able to see an entire shopping center's or our whole portfolio's A/R balance in one easy-to-read dashboard has been a great perk as well. Direct communication to our tenants through the comment section has been significant for our tenants and we've received numerous inquiries this way and feedback from them that this capability is greatly appreciated.
Nachteile: The load time for the web page can be a little frustrating at times, but we're also aware that we're attempting to load thousands of data points which can contribute to these load times.
Bewertet am 12.2.2019
Kommentare: Overall experience with Versapay has been very positive. The software has been easy to use and when we do run into issue the customer service team addresses our questions / issues within 24 hours. If a solution can not be made immediately we are always given updates on the status of our request. Very happy with the choice of this software!
Vorteile: I really enjoy the ease of use of the software and how easy it is to maneuver within the website. By having these qualities it in turns makes it very simple to train employees and customers on how to use the website. Also, by not being a difficult software to use, it's very easy for our customer's to have more of an accepting attitude towards the implemented change.
Nachteile: The only con I have found with the software to date is applying short payments to multiple invoice payments or applying credits to payments. I find that when trying to use a credit while making a payment on an invoice it adds the credit amount to the payment rather than deducting.
Bewertet am 4.9.2019
VersaPay ARC - Automated Big Data Solutions!
Kommentare: VersaPay ARC is an easy to access and use platform. Our biggest internal battle is getting the customer to log in for the first time. Once a customer has used the platform, feedback is positive. We are trying to improve our collections cycle so few accounts hit 180+ days overdue by utilizing reminders delivered through VersaPay. It's a new initiative made possible by using tags and messaging built into VersaPay. The alternative would have been a few days of manual work on our end.
- Our CSM, has been very helpful in growing our product knowledge
- They are open to improvements
- Added branding enhancements
- Able to handle large volumes of data
- No Discounts
- We struggle to get customer engagement
- Wish tags did more, they are just a filter, some tags could be pre-developed and attached to actions
Bewertet am 11.2.2019
Great product to assist with Customer Communication!
Kommentare: It has been wonderful! Versapay ARC allows me to focus on the customer accounts that need more assistance.
Vorteile: It is very easy to use. It assists you greatly with the task of collections but in a low key way. Customers have ease of access to their accounts and can pay through the portal if they like.
Nachteile: I wish there were a few more report options. Also being able to merge duplicate accounts would be very helpful.