Retail Pro

Retail Pro gives us a competitive edge!

Vorteile:

Our operation is very seasonal, and we gear up from 0 to 100 in a short amount of time. The accuracy the system delivers for inventory management gives us the confidence to make rapid decisions that impact our bottom line. We especially appreciate the level of support that we receive. That level of trust in the product and support is important for us since we have such a narrow window for our business.

Nachteile:

No software is perfect. However, our experience with Retail Pro has been significantly better then our previous vendor. Our least favorite thing about the software is how it behaves with our unique discount structure. However, we have found ways to make it fit our operation.

i'm working with retail pro since 2013, it was wonderful experience.

Kommentare: i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever

Vorteile:

very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database".

Nachteile:

it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs.

Don’t buy. My on hand inventory is wrong. It’s a bad decision that I bought this product.

Kommentare: It sucks. Don’t buy. We have been trying to use it for over a year but now we have to start everything over because the inventory is not correct. We have to do manual adjustments a few times. Our products are high value watches with serial numbers and we have only less than 10 transactions per day!!
We can’t imagine how this software can handle larger businesses with hundreds or thousands of transactions per day. Either the local solution provider (Adasoft) didn’t implement it correctly or the software really sucks!

Vorteile:

Ease of use interface. Multiple stores capability.

Nachteile:

- It could not even calculate inventory correctly. - Regional Support is extremely slow and local solution provider could not help much. - We have been trying to use it for over a year, it has always been miscalculating the on-hand inventory and the actual inventory in the reports. - Upload tool is very difficult and confusing to use and can cause duplicate records and mess up the product database. - Slow. - We have been using it over a year just to find out that either the product or the implementation is sub standard.

Retail Pro review

Kommentare: I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique. As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen".

Vorteile:

The simple structure of the POS. Very easy to learn.

Nachteile:

The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices.

Strong Customization but can still be improved

Vorteile:

* Very strong customization options. * Its EMV compatible which is a big plus * Its got strong Employee and customer management modules * Strong reporting capabilities

Nachteile:

* Not having ability to “edit” the preloaded report formats to suit our needs. * There are few glitches here and there especially with a preloaded cards but customer service is usually quick to respond