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SightMill
Was ist SightMill?
Hochwertige NPS-Software für Kundenzufriedenheit, die Unterstützung beim Sammeln, Analysieren und Reagieren auf Kundenfeedback bietet.
NPS-Umfragen können per E-Mail oder SMS versandt und Umfragen zu Websites hinzugefügt werden. Ferner kann Feedback bei Veranstaltungen gesammelt werden. Umfragen können an die eigene Marke und den eigenen Stil angepasst werden.
Die Lösung wird von Unternehmen auf der ganzen Welt verwendet, ist einfach einzurichten und der Anbieter kann in jeder Phase helfen.
Ermöglicht die Interpretation von Trends nach Segment oder Kunde in Echtzeit. Hilft bei der Automatisierung mit Links zu Salesforce, Slack, Zapier, CRMs und Helpdesks.
Wer verwendet SightMill?
Wenn dein Unternehmen die Kundenbindung verbessern möchte, ist SightMill genau richtig. Ebenso geeignet für Start-ups und große Unternehmen - mit Tools und Funktionen, um deine Bedürfnisse zu befriedigen, unabhängig von deiner Größe.
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Bewertungen über SightMill
Great Software and a great Company to do business with!
Kommentare: I couldn't recommend more highly. Great product and great company.
Vorteile:
Easy to install, easy to use and very affordable. The reporting tools are clear and really provide valuable insight into what customers are thinking. And as a widely used industry standard, NPS is something we can use directly with our customers. Plus SightMill are a joy to work with - helpful and responsive at all times.
Nachteile:
We were happy to insert the code ourselves which I imagine can sometimes be an issue for less able organisations
A really valuable insight into customer experience when purchasing through our website.
Vorteile:
Very straightforward to install, even for the technologically challenged! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive.
Nachteile:
We found some of the reporting tools a bit challenging to work with at first, but they have since been updated and there's now really nothing that we've a problem with.
Multi-site integration easier than expected
Kommentare: Any problems we encountered we very swiftly resolved, to their credit.
Vorteile:
We’ve implemented Sightmill on two occasions now, one for a client business and one for one of our own online ventures. Both times, we’ve had invaluable insights into what customers are really thinking.
Nachteile:
Integrating with a client custom web service was harder than expected
Easy setup and great features - a simple choice when implementing NPS by email and at live events
Vorteile:
Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started
Nachteile:
Integration to our CRM wasn't available when we started, but it's now been added to the roadmap so we look forward to adding that feature
