von Wishlist Rewards
Wer nutzt diese Software?
Medium to large businesses with multiple locations and a diverse workforce.
Durchschnittliche Bewertung41 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Startpreis $50/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Wishlist Rewards
- Gegründet 2012
Über Wishlist Rewards
Wishlist Rewards combines simple administration and the power of recipient choice to create memorable employee recognition programs. We offer fully-automated milestone rewards and multi-channel spot reward programs. Wishlist recipients can choose from a catalog of nationwide experiences and gift cards, which ensures all employees have options they'll enjoy.
Wishlist Rewards Funktionen
- Gesellschaftliche Anerkennung
- Nachverfolgung von Ranglisten / Aktivität
- Verwaltung von Erwähnungen (online, in soz. Netzwerken)
Die hilfreichsten Reviews für Wishlist Rewards
Bewertet am 22.9.2017
Worst experience ever. No customer service at all.
Vorteile: The gift card part is pretty cool, especially when you get the direct link to the gift card options.
Nachteile: First of all, the website is designed to be confusing. I used to get the gift cards from Wishlist but this time I only got a link and the link led me to the ticket page. Later on did I learn from other people that I had to click a tab to get to the gift card page. Secondly, customer service sucks. I tried to contact the customer service right after I realized that I mistakenly ordered a ticket rather than a gift card, and they basically told me that it would be a good lesson for me and I should be more careful when using their product in the future. Thirdly, the policy is stubborn. The customer support said that they cannot switch a ticket to a gift card since that was their policy. This happened to other customers before as well and they just accepted it. So I asked whether I could at least get the refund back for that I would not be able to make it to the show later this week. The customer support said no and suggested me to talk to the ticket box at the show or ask the HR to issue another wishlist gift to me.
Antwort des Softwareanbieters
von Wishlist Rewards an 25.9.2017
Thanks so much for taking the time to tell us about your experience.
I wanted to apologize if I came across as condescending and regret that you feel disappointed with our interaction. My intention was to do everything within my power to remedy your issue in an empathetic way. We are passionate about providing the best possible experience to our customers and I take it seriously that I fell short.
Ultimately, we must adhere to our ticket reseller's policy, which states that tickets are non-refundable once redeemed. I would be happy to connect with your HR manager and get the go ahead to issue you a new gift if that would help remedy the situation.
We really appreciate your feedback and we truly do take your comments to heart. In fact, it is one of our next projects to differentiate gift categories more clearly, and now the gift card page loads first.
I hope that your concerns have been addressed and that we can provide you with a better experience soon!
Bewertet am 3.8.2018
Wishlist Rewards has worked for us
Kommentare: Wishlist Rewards has been a great tool to enhance our employee experience and engagement. Employees like the program and I like it since it is easy to administer through the online system.
Vorteile: The software is easy to use, functional, and meets all of our needs. Are we able to reward an employee quickly and easily - YES. Are we able to get end of month billing and reports for our accounting team - YES. Are we able to show spend and offer different reward levels - YES. Support for the system through the Wishlist Team with members like Mackenzie who answer every question we have, trains new team members and comes up with great options - YES.
Nachteile: I do not really have any cons. The system works and is smooth.