Inspectlet

Inspectlet

von Inspectlet

Was ist Inspectlet?

Hör auf zu raten, was deine Besucher wollen. Google Analytics sagt dir was, Inspectlet sagt dir warum.

Inspectlet – Details

Inspectlet

https://www.inspectlet.com/

Inspectlet – Preisübersicht

Inspectlet ist verfügbar ab 39,00 $/Monat. Inspectlet bietet eine Gratisversion. Weitere Preisinformationen für Inspectlet findest du unten.

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Startpreis

39,00 $/Monat

Kostenlose Version

Ja

Einsatz

Cloud, SaaS, Web

Kundenbetreuung

24/7 (Live Vertreter)

Online

Inspectlet Funktionen

Heatmap Tools
Dashboard
Dynamische Karten
Einbettbare Karten
Element-Analytik
Für den Vertrieb
Für die Wissenschaft
Radiale Abbildung und Zuordnung
Territoriales Mapping
Verhalten-basiertes Mapping
Website-Analytik

Inspectlet – Nutzerbewertungen

Zeigt 5 von 23 Nutzerbewertungen

Gesamt
4.2/5
Benutzerfreundlichkeit
4.3/5
Kundenservice
4/5
Funktionen
4.4/5
Preis-Leistungs-Verhältnis
4/5

The best of analytics - Great Visual representer

Bewertet am 22.3.2019
Panneer S.
Productivity Optimization Manager / Marketing Specialist
Bildungsmanagement, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The benefits you derive through Inspectlet is unimaginable you can actually feel the user interaction and identify the areas where we can keep important elements of a website.

Vorteile: Inspectlet is the future of analytics, The best about Inspectlet it gives as the visual interpretation of how user is interacting with the website, where he is focusing more with the heat map, almost every session gives a good understanding about the website.

Nachteile: The least about Inspectlet,when it records user sessions, the same sessions is stored in multiple files so to view and understand it's bit complex.

The absolute best way to see what your customer sees

Bewertet am 10.9.2019
Clay A.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I just love the insight it gives me. You can learn so much watching over the shoulder of a user that is using your product. You can see when they are confused what to do next, you can see when they try to click on things that aren't clickable, you can even see errors they encounter. Inspectlet allows you to do this without the user ever knowing. I do believe sensitive data is scrubbed so you can't watch somebody enter CC info for example so it does seem secure.

Vorteile: Inspectlet has been so valuable for me so far to help me know what issues my customers are running into with our reservation system. All I had to do was paste a piece of code onto my website (wordpress has plugins for this.. or use Google scripts manager). Once I did that, I just log in to my dashboard occassionally and there will be a whole list of screen recordings from all my recent guests. I just click on a recording to watch their screen and watch their mouse to see what they try to click on and overall the experience they have. I have been able to make our reservation system work much better by watching to see what pain points the users encounter. For example, when clicking on the date range input that displays the calendar so they can select a date range, I saw that many people were trying to click on the calendar icon next to the input and nothing was happening. I have not fixed that so that when the calendar icon is clicked, the calendar is displayed like they are expecting. It is little things like this that I have realized through watching inspectlet recordings could make my guests experience more seamless. I highly recommend inspectlet to allow you to "watch over the should" of your customers to see what problems they run into that you would otherwise never find out about.

Nachteile: The screen recordings are actually a video, i believe they just record where their mouse is and where they click and when they scroll and so forth, and then when they play back the recording, they just re-display the page and do all the things the user did. I'm sure this is MUCH more efficient that storing video files, but it does lead to some of the recordings not being exactly 100% as the customer saw things. But it still gives me a good idea. Video would be way to data intensive and there would be no way there could be a free tier of this service.

Inspectlet is best option to track my website state and online error on it.

Bewertet am 6.2.2020
Hamza A.
Senior PHP Programmer
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Inspectlet is the best way to get my website actively by monthly or yearly. Inspectlet provides the event option to describe all links by name so that is very helpful to my website reports.

Vorteile: Inspectlet is a way to track audience activity on our website.
This procedure to help me the correct error on our website who faced users on it.
Inspectlet provides multiple options to track the audience like Country, Browser, Time and very important to saved all activity the use like video.

Nachteile: I personly not like the view on the dashboard and video listing they are not user-friendly.
Inspectlet is much costly for new user and new website holder

An good tool for specific user research

Bewertet am 5.1.2020
Ciprian P.
Senior PHP Developer
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
Quelle: GetApp
4/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I have used this app for a little while and I did find it a good fit for my user tracking needs, but that's all.

Nachteile: Very few features and the pricing plans are too high for the premium features it provides.

very disappointing

Bewertet am 23.1.2020
Verifizierter Rezensent
Product Designer
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: GetApp
3/5
Gesamt
2/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I would like their features even they even worked

Nachteile: Costumer Support is absolutely awful. They only accept e-mail (no telephone available), and they take days to reply. Also, the product has many serious glitches: a problem that video recordings just didn't work / freeze everytime I tried to watch some parts of them, and then, after some months, it just stopped working. We tried to do some very important A/B Testing and it was just not working. Customer support took ages to reply, and when they did, was to say something as stupid as "the problem must be your js snippet". Seriously? We were using the platform for almost a year, it then stoped working, and was our instalation fault? We lost valuable time and money while paying for a product that doesn't even work and trying to fix some of their problems by our own. People were calling us fools for having decided on this product over all their competitors just to be treated like idiots by their team. Very disappointing!