Inspectlet

Inspectlet Review

Kommentare: Really happy with what the software provides given the price of Inspectlet.

Vorteile:

When I needed additional information before I conduct an A/B testing I use Inspectlet to review visitors interaction with my website. Inspectlet records sessions, heatmaps, form analysis and errors that the users encounter. This software really helped me in analyzing the problem and planning on the probable change that I need to conduct for my A/B testing.

Nachteile:

None so far, this software is less expensive than any other software that provides you with these kind of product features like recording sessions, heatmaps, form analysis and error logs.

The absolute best way to see what your customer sees

Kommentare: I just love the insight it gives me. You can learn so much watching over the shoulder of a user that is using your product. You can see when they are confused what to do next, you can see when they try to click on things that aren't clickable, you can even see errors they encounter. Inspectlet allows you to do this without the user ever knowing. I do believe sensitive data is scrubbed so you can't watch somebody enter CC info for example so it does seem secure.

Vorteile:

Inspectlet has been so valuable for me so far to help me know what issues my customers are running into with our reservation system. All I had to do was paste a piece of code onto my website (wordpress has plugins for this.. or use Google scripts manager). Once I did that, I just log in to my dashboard occassionally and there will be a whole list of screen recordings from all my recent guests. I just click on a recording to watch their screen and watch their mouse to see what they try to click on and overall the experience they have. I have been able to make our reservation system work much better by watching to see what pain points the users encounter. For example, when clicking on the date range input that displays the calendar so they can select a date range, I saw that many people were trying to click on the calendar icon next to the input and nothing was happening. I have not fixed that so that when the calendar icon is clicked, the calendar is displayed like they are expecting. It is little things like this that I have realized through watching inspectlet recordings could make my guests experience more seamless. I highly recommend inspectlet to allow you to "watch over the should" of your customers to see what problems they run into that you would otherwise never find out about.

Nachteile:

The screen recordings are actually a video, i believe they just record where their mouse is and where they click and when they scroll and so forth, and then when they play back the recording, they just re-display the page and do all the things the user did. I'm sure this is MUCH more efficient that storing video files, but it does lead to some of the recordings not being exactly 100% as the customer saw things. But it still gives me a good idea. Video would be way to data intensive and there would be no way there could be a free tier of this service.

very disappointing

Vorteile:

I would like their features even they even worked

Nachteile:

Costumer Support is absolutely awful. They only accept e-mail (no telephone available), and they take days to reply. Also, the product has many serious glitches: a problem that video recordings just didn't work / freeze everytime I tried to watch some parts of them, and then, after some months, it just stopped working. We tried to do some very important A/B Testing and it was just not working. Customer support took ages to reply, and when they did, was to say something as stupid as "the problem must be your js snippet". Seriously? We were using the platform for almost a year, it then stoped working, and was our instalation fault? We lost valuable time and money while paying for a product that doesn't even work and trying to fix some of their problems by our own. People were calling us fools for having decided on this product over all their competitors just to be treated like idiots by their team. Very disappointing!

Reliable & easy-to-use for 7+ years

Vorteile:

I've been using Inspectlet ever since I first got into the digital marketing space over 7 years ago. The session recordings and analytics features are reliable and easy-to-use. Installation is simple & quick, and key features like IP blocking and Rage Click insights help surface the most important analytics. I've used Inspectlet across a wide variety of sites: from low-traffic agency landing pages (free plan) to high-traffic content sites (paid plan). It's always a breeze to use, and it has become one of my go-to's when launching new websites.

Nachteile:

To be honest, I am yet to find a con with Inspectlet over the course of several years using the software. Perhaps the only "bug" I can think of is that the session replay player is sometimes a bit wonky if you try playing from the middle (rather than the start), but it isn't a big deal. Otherwise, I've never found anything wrong with Inspectlet and strongly prefer it to alternatives.

Good tool to monitor your website

Vorteile:

The company I am working they have many websites and its very difficult to find where the user-facing issue, I have fixed many design issue using Inspectlet, it is easy to use and also it's very useful for visitor activity monitoring.

Nachteile:

the searching filter is difficult because some time tags are not working properly, also it pricing is high if you have more then 3 websites.