GoToConnect (formerly Jive)
von LogMeIn
Wer verwendet GoToConnect (formerly Jive)?
Der Hosted-VoIP-Service von Jive eignet sich für Unternehmen jeder Größe – von kleinen Versicherungsagenturen bis hin zu großen Unternehmen. Organisationen (K-12, Behörden, Unternehmen, Hochschulen) profitieren von der einfach zu skalierenden Lösung.
Was ist GoToConnect (formerly Jive)?
GoToConnect kombiniert die Leistung und Zuverlässigkeit der Cloud-VoIP-Telefonsysteme von Jive mit den Web-, Audio- und Videokonferenzen von GoToMeeting zu einer einfachen, zuverlässigen und flexiblen Lösung. Benutzer können sich nahtlos über einen Webbrowser, eine Desktop-Anwendung oder ein Tischtelefon treffen, sprechen, chatten, Textnachrichten senden und zusammenarbeiten.
GoToConnect (formerly Jive) – Details
LogMeIn
https://www.goto.com/connect
Gegründet 2003
GoToConnect (formerly Jive) – Preisübersicht
Preisoptionen anzeigenGoToConnect (formerly Jive) bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von GoToConnect (formerly Jive) ist ab 29,95 $/Monat verfügbar.
Startpreis
29,95 $/Monat Preisinformationen
Kostenlose Version
Nein
Gratis Testen
Ja
GoToConnect (formerly Jive) – Bereitstellung und Support
Kundenbetreuung
- 24/7 (Live Vertreter)
- Support während der Geschäftszeiten
- Online
Einsatz
- Installiert - Mac
- Cloud, SaaS, Web
- Installiert - Windows
- Mobile - iOS Native
- Mobile - Android Native
Training
- Live Online
- Webinare
- Dokumentation
GoToConnect (formerly Jive) Funktionen
Call-Center Software
- Anrufaufzeichnung
- Anrufprotokoll
- Anruftext-Aufzeichnung
- Berichterstattung / Analyse
- Echtzeit-Chat
- Eskalationsmanagement
- Gemischtes Call-Center
- Inbound Callcenter
- Kampagnenmanagement
- Manuelles Wahlsystem
- Outbound-Callcenter
- Progressives Wählersystem
- Prädiktive Wähler
- Sprachdialogsystem (IVR)
- Warteschlangenmanagement
Cloud- Kommunikationsplattformen
- Anrufaufzeichnung
- Audio / Video-Konferenzen
- Call Center
- Chat / Messaging
- Fax-Management
- Filesharing
- IVR / Spracherkennung
- Weiterleitung von Anrufen (Call Routing)
Siehe die vollständige Cloud- Kommunikationsplattformen Liste
Dialer Software
Der Softwareanbieter hat diese Information nicht vervollständigt.
Home Office Software
- Aufgabenmanagement
- Elektronische Unterschrift
- Fernzugriff
- Kollaboration
- Live-Chat
- Meeting-Management
- Remote-Support
- Softphone
- Video-Chat
- Webkonferenzen
- Zeitzonenverfolgung
- Überwachung von Mitarbeiteraktivitäten
IVR Software (Interactive Voice Response)
- Anrufaufzeichnung
- Anrufprotokoll
- Call Center
- Mehrfache Skripts
- Stimmenanpassung
- Telefon-Tasteneingabe
- Text in Sprache (verwandeln)
- Umfrage-Management
- Voice-Mail
- Weiterleitung von Anrufen (Call Routing)
Siehe die vollständige IVR Software (Interactive Voice Response) Liste
Softphone Software
- Anrufaufzeichnung
- Anrufer-Identifikation
- Anruferprofile
- Anrufprotokoll
- Live-Chat
- Videokonferenzen
- Weiterleitung von Anrufen (Call Routing)
Software zur Anrufaufzeichnung
- Anruf-Tagging
- Archivierung
- Aufnahme- und Wiedergabefunktionen
- Aufzeichnung bei Bedarf
- Dateitransfer
- Ereignisgesteuerte Berichtserstattung
- Programmierte Aufnahme
- Verteilte Anrufaufzeichnung
Telefon Software
- Anrufüberwachung
- Automatisches Telefonwählgerät
- Berichterstattung / Analyse
- Call-Center-Management
- IVR / Spracherkennung
- Kontaktmanagement
- Prädiktive Wähler
- Telemarketing-Management
- VoIP (IP-Telefonie)
Telefonanlage Software
- Anrufaufzeichnung
- Anrufprotokoll
- Anrufüberwachung
- IVR / Spracherkennung
- Mitarbeiterverzeichnis
- Mobiler Zugriff
- Virtuelles Callcenter
- Webkonferenzen
- Weiterleitung von Anrufen (Call Routing)
Unified Communications Software
- Anrufaufzeichnung
- Audio / Video-Konferenzen
- Chat / Messaging
- Fax-Management
- Filesharing
- Kalenderverwaltung
- Kollaboration mehrerer Nutzer
- Mobiler Zugriff
- Voice-Mail
- Weiterleitung von Anrufen (Call Routing)
Siehe die vollständige Unified Communications Software Liste
Virtuelle Telefonanlagen
- Anrufaufzeichnung
- IVR / Spracherkennung
- SIP-Trunking
- Syndikat-Gruppen
- Virtuelle Erweiterungen
- Webkonferenzen
- Weiterleitung von Anrufen (Call Routing)
VoIP-Software
- Anrufaufzeichnung
- Kontaktmanagement
- Online-Sprachübertragung
- SIP-Trunking
- Sprachdialogsystem (IVR)
- Vereinheitlichte Kommunikation
- Voicemail-Transkription
- Weiterleitung von Anrufen (Call Routing)
- Zugriffskontrollen/Berechtigungen
GoToConnect (formerly Jive) Alternativen
Mehr Alternativen zu GoToConnect (formerly Jive)
GoToConnect (formerly Jive) – Nutzerbewertungen
Alle Bewertungen lesenGesamtbewertung
Durchschnittliche Bewertung
Ann H.
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Gesamtbewertung5 /5
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Benutzerfreundlichkeit5 /5
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Eigenschaften & Funktionalitäten5 /5
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Kundenbetreuung5 /5
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Preis-Leistungs-Verhältnis5 /5
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 29.1.2019
"The best business decision I ever made"
Kommentare: The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly.
Vorteile: This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.
Nachteile: Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.
- Herkunft der Bewertung
- Bewertet am 29.1.2019
Michael W.
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Gesamtbewertung5 /5
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Benutzerfreundlichkeit5 /5
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Eigenschaften & Funktionalitäten5 /5
-
Kundenbetreuung5 /5
-
Preis-Leistungs-Verhältnis5 /5
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 2.12.2019
"Excellent VOIP Service!"
Kommentare: I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.
Vorteile: When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.
Nachteile: I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.
- Herkunft der Bewertung
- Bewertet am 2.12.2019
Verifizierter Rezensent
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Gesamtbewertung3 /5
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Benutzerfreundlichkeit5 /5
-
Eigenschaften & Funktionalitäten2 /5
-
KundenbetreuungNicht bewertet
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Preis-Leistungs-Verhältnis4 /5
-
Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 3.10.2019
"It works, but not well, and it has such great potential."
Kommentare: Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.
Vorteile: It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.
Nachteile: The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.
- Herkunft der Bewertung
- Bewertet am 3.10.2019
Jon J.
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Gesamtbewertung4 /5
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Benutzerfreundlichkeit5 /5
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Eigenschaften & Funktionalitäten5 /5
-
Kundenbetreuung4 /5
-
Preis-Leistungs-Verhältnis5 /5
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 25.8.2020
"GoToConnect (Jive)"
Kommentare: Great! They are the best value for the money without the big price tag
Vorteile: We have been a customer since before GoToConnect bought them out. Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them
Nachteile: International dialing. If you dial a lot of international numbers, there are a few countries that are banned and you have to ask for special circumstances to release those countries
- Herkunft der Bewertung
- Bewertet am 25.8.2020
Scott K.
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Gesamtbewertung5 /5
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Benutzerfreundlichkeit5 /5
-
Eigenschaften & Funktionalitäten5 /5
-
Kundenbetreuung4 /5
-
Preis-Leistungs-Verhältnis5 /5
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 22.11.2019
"Current Jive User"
Kommentare: We feel as though we have made a great move by switching over to Jive. We would definitely do it again if we had to do it over.
Vorteile: The software has MUCH better quality than our past software. The clarity and connection is much crisper and cleaner and the the down time is almost none. We are very happy with our change over to Jive. The on-boarding support team was very good too.
Nachteile: There is not much we do not like about this software. Everything has been great since we took on Jive. The only thing we can possibly point out is the on-boarding support team was good but it did take us a while to port all of our numbers over.
- Herkunft der Bewertung
- Bewertet am 22.11.2019
