GoToConnect Powered by Jive

GoToConnect Powered by Jive

von LogMeIn

Wer verwendet GoToConnect Powered by Jive?

Der Hosted-VoIP-Service von Jive eignet sich für Unternehmen jeder Größe – von kleinen Versicherungsagenturen bis hin zu großen Unternehmen. Organisationen (K-12, Behörden, Unternehmen, Hochschulen) profitieren von der einfach zu skalierenden Lösung.

Was ist GoToConnect Powered by Jive?

GoToConnect kombiniert die Leistung und Zuverlässigkeit der Cloud-VoIP-Telefonsysteme von Jive mit den Web-, Audio- und Videokonferenzen von GoToMeeting zu einer einfachen, zuverlässigen und flexiblen Lösung. Benutzer können sich nahtlos über einen Webbrowser, eine Desktop-Anwendung oder ein Tischtelefon treffen, sprechen, chatten, Textnachrichten senden und zusammenarbeiten.

GoToConnect Powered by Jive – Details

LogMeIn

https://www.goto.com/connect

Gegründet 2003

GoToConnect Powered by Jive – Kostenübersicht

GoToConnect Powered by Jive bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von GoToConnect Powered by Jive ist ab 29,95 $/Monat verfügbar.

Startpreis

29,95 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

GoToConnect Powered by Jive Funktionen

Call Center Software
Anrufaufzeichnung
Anrufprotokoll
Anruftext-Aufzeichnung
Berichterstattung / Analyse
Echtzeit-Chat
Eskalationsmanagement
Gemischtes Call-Center
Inbound Callcenter
Kampagnenmanagement
Manuelles Wahlsystem
Outbound-Callcenter
Progressives Wählersystem
Prädiktive Wähler
Sprachdialogsystem (IVR)
Warteschlangenmanagement
Anrufaufzeichnung
Audio / Video-Konferenzen
Call Center
Chat / Messaging
Fax-Management
Filesharing
IVR / Spracherkennung
Weiterleitung von Anrufen (Call Routing)

Der Softwareanbieter hat diese Information nicht vervollständigt.

Anrufaufzeichnung
Anrufprotokoll
Call Center
Mehrfache Skripts
Stimmenanpassung
Telefon-Tasteneingabe
Text in Sprache (verwandeln)
Umfrage-Management
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Anrufaufzeichnung
Anrufer-Identifikation
Anrufprotokoll
Audio / Video-Konferenzen
Chat / Messaging
Fax-Management
Kontaktmanagement
Umleitung der Anrufe
Archivierung
Aufzeichnung bei Bedarf
Aufzeichnung der Bildschirmaktivität
Bookmarking-Aufzeichnung
Dateitransfer
Ereignisgesteuerte Berichtserstattung
Programmierte Aufnahme
Sofortiger Abruf
Teilen von Anrufen
Verteilte Anrufaufzeichnung
Videoanruf-Aufzeichnung
Anrufaufzeichnung
Anrufprotokoll
Anrufüberwachung
IVR / Spracherkennung
Mitarbeiterverzeichnis
Mobiler Zugriff
Virtuelles Callcenter
Webkonferenzen
Weiterleitung von Anrufen (Call Routing)
Anrufüberwachung
Automatisches Telefonwählgerät
Berichterstattung / Analyse
Call-Center-Management
IVR / Spracherkennung
Kontaktmanagement
Prädiktive Wähler
Telemarketing-Management
VoIP (IP-Telefonie)
Anrufaufzeichnung
Audio / Video-Konferenzen
Chat / Messaging
Fax-Management
Filesharing
Kalenderverwaltung
Kollaboration mehrerer Nutzer
Mobiler Zugriff
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Anrufaufzeichnung
IVR / Spracherkennung
SIP-Trunking
Syndikat-Gruppen
Virtuelle Erweiterungen
Webkonferenzen
Weiterleitung von Anrufen (Call Routing)
Anrufaufzeichnung
Kontaktmanagement
SIP-Trunking
Sprachdialogsystem (IVR)
Vereinheitlichte Kommunikation
Voicemail-Transkription
Weiterleitung von Anrufen (Call Routing)
Zugriffskontrollen/Berechtigungen

GoToConnect Powered by Jive – Nutzerbewertungen

Zeigt 5 von 416 Nutzerbewertungen

Gesamt
4,5/5
Benutzerfreundlichkeit
4,5/5
Kundenservice
4,6/5
Funktionen
4,5/5
Preis-Leistungs-Verhältnis
4,5/5
Susan m C.
Office Manager / Senior Tax Preparer
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 2.4.2019

"Never Missing A Call"

Kommentare: Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.

Vorteile: Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones.

Nachteile: The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available.

  • Quelle des Nutzers 
  • Bewertet am 2.4.2019
Michael W.
President
Verlagswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 2.12.2019

"Excellent VOIP Service!"

Kommentare: I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Vorteile: When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Nachteile: I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

  • Quelle des Nutzers 
  • Bewertet am 2.12.2019
Verifizierter Rezensent
Controller
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    3/10
  • Quelle des Nutzers 
  • Bewertet am 3.10.2019

"It works, but not well, and it has such great potential."

Kommentare: Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Vorteile: It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Nachteile: The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

  • Quelle des Nutzers 
  • Bewertet am 3.10.2019
John M.
Planning & Investment Analyst
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 25.3.2020

"Solid VOIP System"

Kommentare: My experience with Jive was a pleasant one. At the time it was a significant upgrade from our old system and is certainly an adequate solution for a small office with a VOIP need.

Vorteile: At the time that our firm made the switch to this system it was a major improvement to our old phone system. For the first time we were able to have custom call handling rules, we could assign temporary voicemails without terminating the standard voicemail, and we had the visibility to see if other team members were on the phone from our own desks.

Nachteile: What I have learned since moving on to a different software is that competitors allow much more customization in the dial plan, address book, e-faxing, and vacation planning. While this system is perfectly adequate for a home office or simple office, it is not conducive to a large network of employees.

  • Quelle des Nutzers 
  • Bewertet am 25.3.2020
Scott K.
Operations Manager
Maschinenbau oder Wirtschaftsingenieurwesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 22.11.2019

"Current Jive User"

Kommentare: We feel as though we have made a great move by switching over to Jive. We would definitely do it again if we had to do it over.

Vorteile: The software has MUCH better quality than our past software. The clarity and connection is much crisper and cleaner and the the down time is almost none. We are very happy with our change over to Jive. The on-boarding support team was very good too.

Nachteile: There is not much we do not like about this software. Everything has been great since we took on Jive. The only thing we can possibly point out is the on-boarding support team was good but it did take us a while to port all of our numbers over.

  • Quelle des Nutzers 
  • Bewertet am 22.11.2019