GoTo Connect

The best phone app

Kommentare: Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time.

Vorteile:

It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people.

Nachteile:

that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service.

My GoTo VoIP provider

Kommentare: Overall, I would recommend GoTo to my peers. It is a quality VoIP solution that has several advanced features without being overpriced vs its competition.

Vorteile:

GoTo offers good voice quality as well as video conferencing. I have been using for almost 2 years now and have very rarely had issues like "robot voice" or the choppiness that you sometimes can get from a VoIP platform

Nachteile:

While it is reliable most of the time, calls have gotten choppy in the past. This is rare however and happens less than once a month.

It works, but not well, and it has such great potential.

Kommentare: Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Vorteile:

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Nachteile:

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Good quality audio and video app

Vorteile:

- Easy to deploy and use.- Good quality of voice and clarity video.- Ideal for international calling at cheap rates.- It is sturdy and efficient.- It does not require any hardware. Just connect on any server and dial.

Nachteile:

- Requires strong internet connection.- Sometimes the phone calls are unresponsive.

GoTo review

Kommentare: Overall my experience with GOTO is great help to manage calls data great options for voicemail and client meetings

Vorteile:

Easy to use helps to maintain call flow easy to access , can use in our phone (android and IOS ) great software for international calls

Nachteile:

We can’t record our calls for future reference which make this software a little tacky overall great experience

GoTo Connect

Kommentare: Overall experience has been great with GoTo. Customer service has been very friendly and quick to respond. Several features that are available that we just have not looked into using yet, but plan to in the future.

Vorteile:

The ability to utilize the system from anywhere. Great for working remotely. Staff can use their own phones or computers to call or text through the system and it will still show as the company phone number.

Nachteile:

Phone tree is a little complicated for initial set-up. I went through a vendor that assisted with this process which helped.

connect to your work team members and get updated

Kommentare: Using the application has made us close and updating ourselves on issues concerning the company

Vorteile:

Goto Connect is so simple to use with a good user interface, it like its ability to share screens during meetings and send reminder emails to participants before the meeting starts

Nachteile:

The application needs a strong internet connection for better experience otherwise it disturbs my area due to network

Great app for low call volume

Vorteile:

It's a great app for low amounts of calls, it has quite a few functional features.

Nachteile:

Sometimes it's slow to load, but the information is accurate.

meeting collaboration with goto connect best

Kommentare: using the application has made team collaboration so easy for me

Vorteile:

i use the application to organize meetings with my staff, I like the ability to share meeting links by my team and ability to record meeting audio and video makes it better

Nachteile:

the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed

"GoToConnect: A Comprehensive Review of the Cloud-Based Phone System"

Kommentare: Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities. Likewise with any product, it's vital to painstakingly assess your choices and consider your particular business needs prior to settling on a choice.

Vorteile:

GoToConnect offers a scope of advantages for organizations, including an easy to understand and natural connection point that makes it simple to take on and execute. What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling, making it an all in one resource for all correspondence needs. GoToConnect likewise offers combination choices with a scope of different instruments, like CRM programming, help work area programming, and efficiency devices, permitting organizations to smooth out their work process. Adaptable settings, for example, call directing standards and hold music, make it simple to fit the product to fit the particular necessities of your business. At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose arrangement that backings to three clients.

Nachteile:

Restricted revealing choices: While GoToConnect offers essential announcing highlights, a few clients have detailed restricted choices as far as cutting edge examination and information perception.Restricted customization choices: While GoToConnect offers some customization choices, for example, call steering rules, a few clients have detailed restricted choices concerning marking and appearance.Expectation to learn and adapt for certain highlights: While GoToConnect is for the most part easy to understand, a few clients have detailed an expectation to learn and adapt as far as setting up and modifying specific elements, for example, call steering rules.Restricted client service: While GoToConnect offers client care, a few clients have revealed significant delays and trouble arriving at a delegate.Restricted free arrangement: While GoToConnect offers a free arrangement, it is restricted as far as the quantity of clients and elements accessible.

Does its purpose well

Kommentare: It worked as it was supposed to. Doesn’t offer more than zoom, I don’t know the pricing difference.

Vorteile:

It is simple and always worked well. I use Zoom and have no reason to switch but have used Goto with other people and did a similar job.

Nachteile:

Firs time i used it i found it less easy as I’m used to with Zoom. But you quickly get used to it and works fine after.

Great mobile call center solution

Vorteile:

I have used this software to access my work phone from a remote location. This is very helpful for working remote, making it so you can call customers from your work number while using your cell phone.

Nachteile:

I haven't used the video conferencing feature as I believe other solutions are more suited for that.

A Review for GoTo Connect

Kommentare: I like this system. It was a really smart choice. Because it does so many things, I can replace some software.

Vorteile:

The feature I liked the most is transferring my calls to my cell phone. This way I am not totally connected to my desk.

Nachteile:

The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will as well.

Using Jive Communications PBX as a small business Solution

Kommentare: Our church was on the lookout for a PBX solution. One of the challenges we found was that many of our staff were out in the field so often there would be no one to answer the church phone. The other challenge we faced is we did not want to be paying a huge monthly fee because we work with a lot of low-income people and did not have a lot of money to spend on a solution. After talking with a person from Software Advice we were given two options to follow up on. We ended up choosing Jive PBX because they offered incredible service, great tools at a very reasonable price. Our current setup now is that when people call the church and no one answers, they hear from an automated attendant offering to connect them to the right person. The call then gets forwarded to the persons mobile phone. The great thing about Jive is they charge per physical device connected to their system and not per virtual extension. This means that at the moment we only pay for one Jive phone line. However, we can forward calls to as many non-jive mobile phones as we want without an additional cost. They are also very flexible allowing you to add or remove devices depending on your needs. Therefore when summer comes and we hire more staff we plan on adding more jive phone lines. When the summer is over we can cancel the additional lines. In terms of quality, their voice quality is excellent. I was concerned that the VOIP quality might not be as good considering the home VOIP services I have tried in the past. Because of these concerns I took a few months to try out the VOIP quality with our staff and clients. We also tested the automated attendant at the same time. The staff have been very impressed with how well it works both in terms of quality and ease of use. This is why we are going ahead with the Jive deployment. Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out. One issue involved a delay in receiving our phones from them. However, after I called them, they acknowledged the error on their part and did an express delivery at no additional charge to us. Another issue had to do with billing. We had an issue where we were being charged for two lines but we only wanted one. They were good about sorting out and refunding the additional line. The issue turned out to be due to our initial quote asking for two phone lines and ordering two phones they assumed we wanted the two phone lines right away. However, I had asked for a second quote with only one phone line, knowing that in the summer we would go to two lines. This is why I ordered the second phone even though we didn't plan on using it. All of us would prefer that everything go smoothly with a deployment. However, I am very happy to know that if something doesn't go right, that Jive team has an amazing support setup to get things sorted out. They have great user interface for setting up PBX solutions. It is a drag and drop interface that anyone can use. I was very impressed by how simple it was to set up and route calls. They also have great training to help you get started. Overall, I would highly recommend Jive Communication PBX. We have used them in the small business case but I can see that they could scale well for large organisations. We are very happy Jive Communication clients.

Vorteile:

* Very reasonable cost. * Great Customer Service * Free virtual extensions (forwarding to mobile phones) * Easy to use web interface. * Good voice quality

Nachteile:

* Some issues with billing (but they got that sorted out) * Fax service is not as easy to use. * Slower delivery with phones (but that was due to a glitch in their system)

Never Missing A Call

Kommentare: Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.

Vorteile:

Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones.

Nachteile:

The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available.

Excellent Service for my Office and Mobile Phone System

Kommentare: My experience has been a great one with an affordable solution for my small business that has solved our office and mobile phone system needs.

Vorteile:

Quality of calls via Mobile, PC and Hardware as well as ease of changing call routing via online Dashboard.

Nachteile:

The setup and learning curve is a bit tough and confusing.

You get what you pay for.

Kommentare: I found that I was very stressed using Goto Connect and wasn't able to use most of the features that were provided as they were not conducive for the lay person to use.

Vorteile:

I think that the cost was the best part of this software, but as many say, you get what you pay for.

Nachteile:

I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time recommending it to others to use.

The best business decision I ever made

Kommentare: The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly.

Vorteile:

This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Nachteile:

Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

Wow, can I get a root canal instead, please?

Kommentare: The service is worse than non-existent, it was actively bad in so many ways. From just not calling back to incompetent techs (twice, including the entire reason the tech couldn't change the settings, I actually figured it out and explained it to the tech) to just inferior code, Jive has it all! Here's the kicker; you cannot store ANY voice data until you go and activate (and configure, with zero support) an Amazon SAS account (don't quote me on the acct type) which is completely outside the realm of 'consumer' product. I've gotten my pound of flesh for the loss to my income, I've personally been responsible for at least 3 businesses staying FAR away from Jive. Come to think of it, the name fits! After exactly 23.5 hours of my time over 5 days on this (I kept track) I finally cut bait and got a Google Voice setup. You should to!

Vorteile:

It had all the bells and whistles. Most importantly it had the ability to record all calls automatically-or so I thought.

Nachteile:

Where do I start? If you're looking for a simple VoIP system, this will work! If you buy ONLY their phones, this will work! If you don't need to store any recordings (why else would you record, yes?) this works! If you need to ANY of the above, run screaming from this app and this company.

Good product

Kommentare: It has been good. Many team members use it default and have little to no issues and have access where ever they go.

Vorteile:

Once the app is set up, it works great to access work calls when away from your desk or mobile in the office

Nachteile:

Setting it up is not always straight forward. The difference between do not disturb and silence is not clear. Selecting one function will essentially not allow your desk phone to ring .

Middle of the Road VoIP

Kommentare: It worked pretty well and for a decent price. We definitely would use it, but I feel like there might be better options out there. That being said, there were worse ones that we tried as well.

Vorteile:

I liked that it integrated pretty well with some of our other tools through our computer and desk phone. The desk phone situation worked really well. Transferring was also quite easy and you could talk to the person you were transferring to before deciding to merge or transfer them.

Nachteile:

The app was buggy on and off and it was difficult to get more than one line on an app or desktop. For the longest time, it would only work through the desk phone. Recently there has been a software upgrade that might make it possible to see and answer more than one line, however, we switched VoIPs so I can't say how successful that particular feature is.

Reliable voice service and excellent customer service

Kommentare: Since JIVE provides the phone and fax service for my employer, there is a lot at stake. There have been few problems, and customer service is excellent. Even when we switched Internet providers and there was an incompatibility between JIVE and the new equipment, Customer Service stayed with us until our phones and fax were functional again. Five stars just for the Customer Service!

Vorteile:

This software is pretty seamless. Once it is set up, there is really no need to tinker with it. It works well, and if there needs to be a change, Customer Service is right there to help.

Nachteile:

Not too crazy about the new interface, but getting used to it. Also not thrilled that there is no way to block spam faxes.

Jive is Consumer Oriented

Kommentare: In general, Jive has been super responsive. Call forwarding has been a problem, but we have found an ulterior method.

Vorteile:

The software functions as expected, but the important thing for any business owner is the support of the Jive staff. When function is lost, it is important to find out why and who is responsible.The Jive technicians try to quickly zero in on the source of the problem with full knowledge that communications are the life line of any business.

Nachteile:

Because Jive is dependent on AT&T lines, there are problems that have to be reconciled with AT&T first, an issue that can take hours on the phone.

An utter failure of cloud based phone services, at least for mobile apps.

Kommentare: This company simply cannot deliver MOST of what if promises when you sign up. Their mobile app is an utter failure. Their concept and price structure is great; sadly, the services just don't work. Here are the items that do not actually work: 1. Call Waiting (if you can believe it!). If you accept any call that comes through on call waiting, it will automatically disconnect the other caller. After extensive discussion with the tech team and management, they simply said its they don't see any way of fixing this feature, which is just unbelievable. 2. Also, their Caller ID will NEVER alert you that you have an incoming call while you're on an active call on your iPhone because it does not make any sounds to alert you of the incoming call. Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future. 3. If you have multiple phone numbers like I do, their system is not setup to let you choose which number you can call out from. Their app does not display your phone numbers, so its always a guessing game. NOTE: They will tell you that they have created a new mobile App called GoToConnect which resolves the issues. DO NOT BELIEVE THIS! Their new app resolves NOTHING. It has more limitations than their preceding app called JIVE, which is an equal failure. 4. Their caller ID is a failure because it displays the caller's number using a moving banner that is too slow to see

Vorteile:

Pricing is good. that's all. But still not worth all of the failed features.

Nachteile:

The most basic features of their mobile app does not work. See review for detailed explanation. A lot of false promises were made by ambitious sales people, none of which they were able to keep. I have no idea how anyone could leave a positive review for this company.

Jive has been a great add to my business. Does what I need, how I need it, at a reasonable price.

Vorteile:

I like that Jive is completely customizable and intuitive, and we can alter and edit our call routing and auto-attendant services, etc. ourselves, without needing to get customer support involved. That's awesome. I looked around at a slew of providers and went with Jive. I've been very happy with the decision. Jive does everything that I need, and does it well. And they don't nickle & dime you on features -- their standard pricing includes a lot for the money. I've also been very impressed with the sound quality too. Their up-time has been stellar as well. I also like how responsive their support is too. On the very few occasions that I've had a question or needed to know how do something, they've been readily available.

Nachteile:

Surprisingly, nothing quickly jumps to mind. Virtually the only minor thing that I could see Jive altering, is to perhaps include some other options for the storage of recordings. Right now, recording capabilities require linkage with an Amazon AWS account. It would be nice to have some additional options, like perhaps within Jive itself, or on Google Drive, locally stored, etc.