--- description: Detaillierte Informationen über GoTo Connect zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GoTo Connect Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Telefon Software](/directory/30084/telephony/software) > [GoTo Connect](/software/163604/GoTo-Connect) # GoTo Connect Canonical: https://www.capterra.com.de/software/163604/GoTo-Connect Seite: 1 / 28\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/163604/GoTo-Connect?page=2) > GoToConnect kombiniert die Leistung und Zuverlässigkeit der Cloud-VoIP-Telefonsysteme. > > Bewertung: **4.5/5** von 668 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet GoTo Connect? Der Hosted-VoIP-Service von Jive eignet sich für Unternehmen jeder Größe – von kleinen Versicherungsagenturen bis hin zu großen Unternehmen. Organisationen (K-12, Behörden, Unternehmen, Hochschulen) profitieren von der einfach zu skalierenden Lösung. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 668 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: GoTo - **Region**: Orem, USA - **Gegründet**: 2003 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Australien, Deutschland, Irland, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Anrufaufzeichnung - Anruferprofile - Anrufplanung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Audio/Video Conferencing - Aufgabenmanagement - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatisiertes Routing - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - CRM - Call Screening - Chat / Messaging - Dashboard - Dateitransfer - Echtzeit-Chat - Ereignisgesteuerte Aktionen - Filesharing - IVR - Kalenderverwaltung - Kampagnenmanagement - Kollaboration mehrerer Nutzer - Kommunikationsmanagement - Konferenzschaltungen - Kontaktmanagement - Live-Chat - Meeting-Management - Mehrfache Skripts - Mobiler Zugriff - Multi-Channel-Kommunikation - PBX - Prädiktive Wähler - Präsentations-Streaming - Qualitätsmanagement - Remote-Support - SIP-Trunking - Softphone - Sprachanrufe - Video-Chat - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit - Zugriffskontrollen / Berechtigungen - Zwei-Wege-Audio und -Video ... und 12 weitere Funktionen ## Integrationen (6 insgesamt) - Google Workspace - Microsoft Azure - Microsoft Teams - Salesforce Sales Cloud - Slack - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) ## Ähnliche Kategorien - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) - [VoIP-Software](https://www.capterra.com.de/directory/30940/voip/software) - [UC Software](https://www.capterra.com.de/directory/31035/unified-communications/software) - [Telefonanlage Software](https://www.capterra.com.de/directory/31101/business-phone-systems/software) - [Cloud PBX Telefonanlagen](https://www.capterra.com.de/directory/31102/cloud-pbx/software) ## Alternativen 1. [VoIP.ms](https://www.capterra.com.de/software/203084/voip-ms) — 4.8/5 (697 reviews) 2. [Microsoft Teams](https://www.capterra.com.de/software/168668/microsoft-teams) — 4.5/5 (11002 reviews) 3. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [Zoom Workplace](https://www.capterra.com.de/software/144037/zoom-video-conferencing) — 4.6/5 (14567 reviews) 5. [3CX](https://www.capterra.com.de/software/158704/3cx) — 4.4/5 (465 reviews) ## Nutzerbewertungen ### "The best phone app" — 5.0/5 > **Maria Alejandra** | *10. Januar 2023* | Outsourcing/Offshoring | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people. > > **Nachteile**: that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service. > > Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time. ----- ### "Very Powerful and complete" — 5.0/5 > **David** | *16. Januar 2026* | Geschäftsbedarf & -einrichtung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. > > **Nachteile**: The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it. > > My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network. ----- ### "WE DO NOT RECOMMEND\!\!\! WHAT A TERRIBLE EXPERIENCE." — 1.0/5 > **Verifizierter Rezensent** | *30. März 2026* | Verbraucherdienste | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: ABSOLUTELY AWFUL EXPERIENCE\!\!\!\! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND\!\!\! > > **Nachteile**: ABSOLUTELY AWFUL EXPERIENCE\!\!\!\! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND\!\!\!\! > > ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. ----- ### "goto connect" — 5.0/5 > **Shane** | *19. März 2026* | Bau | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Ease of use with consolidated services. They have good phone \& customer support with quick results. Their pricing structure is good. > > **Nachteile**: The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing. > > I have had great luck with goto connect and their support team is quick to respond and find resolutions. ----- ### "GoTo phone app" — 4.0/5 > **LaWanda** | *23. Januar 2026* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available. > > **Nachteile**: It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home. > > Overall, I do like GoTo. Its a great product. I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work. I would like to see (unless its a function that my employer didn't include in their package) and option where each extension has two lines so that the physical phone can be used if needed. ----- Seite: 1 / 28\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/163604/GoTo-Connect?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/163604/GoTo-Connect) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten