ClickHelp

Best value, long term solution

Kommentare: They have always been responsive. We had some custom work done and it was delivered on time in and with in budget.

Vorteile:

I reviewed 5 platforms, and chose ClickHelp because the features and cost made sense. I doubt we will ever need to move again, based on how powerful their solution is.

Nachteile:

The company took care if the one complaint I had which had to do with speed. They added servers closer and so we really have no complaints or wishes, at this point.

Great Infrastructure

Kommentare: It's been great. From my first communications with representative before purchasing (and then the many many questions I asked that were all responded to within a day or so) to my interaction with the help team, it's been fantastic.

Vorteile:

• That this is an SaaS is so convenient for me. I've looked at other authoring tools in the last couple of years, even bought one that ended up sitting on the shelf because of the complexity of getting it off the ground. • Amount of functionality and customizability is fantastic. At first this can be slightly overwhelming; I wanted to get right into the "create my guide" mode, but how my org. is going to use ClickHelp required many hours of thinking, tinkering, and seeing how various projects would publish out to online and how I was going to set that up for the end user. Having all of the settings and ability to mod look and function, etc., has been great. • Customer service and support is stellar. Even when a problem is resolved, the team has written back to me because they're wanting to make sure, first, that it stayed resolved, and second, to ask a few follow-up questions about my incident in order to help them troubleshoot and ensure it doesn't happen to other customers as well.

Nachteile:

I would like templates that aren't as boxy as the six offered. I've used the templates as a starting point but in the end so heavily modified them that they're not at all what I started with. I would have liked something with an interface that feels more 2019 rather than have a web look/feel that's mid- to late aughts. But I can't have it all.

A good documentation tool

Vorteile:

Clickhelp is excellent for sw documentation. You can create small pieces of content that can be reused. Moreover, it allows you to use variables, this is, words that, depending on your publication requirements, can be translated as different words.

Nachteile:

The fact of not having isolated categories, more focused to the creation of a knowledge base.

Useful tool for basic technical writer documentation

Kommentare: Overall, I have a good experience with ClickHelp despite having to learn a bit about the tool initially before being able to properly use it (which was made easy due to their tutorial videos). Their staff is very friendly, proactive, and efficient in communication, and I was glad that some of the improvements me any my colleagues have suggested were actually implemented in the newest Aurora Polaris release. I am also impressed by their blog full of useful and well-written articles, which have helped me a lot in my career.

Vorteile:

- Accessibility: the fact that the tool is online means that it is reachable from any platform no matter where you are, which is a great advantage compared to other offline writing editors. - Structurality: the tool is nicely structural and well arranged - it is always clear where to go/what to click on depending on what the user wants - Plenty of features: the tool itself presents a plethora of features that would be otherwise done by extrenal/3rd party programs - such as editing of inserted images, tables, etc. - Great customer support: quick and helpful in their communication - Plenty of learning materials: even though it might not be clear at the beginning sometimes how to do what exactly there are plenty of learning tutorials which make your work easier and even teach you a few tricks

Nachteile:

There are some small things that could be improved (such as the size of the actual content writing window, TOC to the content writing table ratio, etc.), however, I would be just nit-picking at this point :). The biggest struggle for me, however, is moving of the Chapters in TOC - one wrong move and everything can go awry :(

Super satisfied

Kommentare: We moved our documentation on-line, including SSO access and a whole lot more. The start-up was great, and the ongoing support stupendous..really!

Vorteile:

ClickHelp is very easy to use, and the support is legendary.

Nachteile:

I don't know HTML. If I had spent a few days learning that first, it would be better. I miss word's "Track Changes" option, though there is a way to see all changes.

Best product I found for our needs!

Kommentare: More than satisfied with ClickHelp. It has given me the ability to provide a tool to over 1000 end users that has not existed in the past and that I had been unable to build with other programs.

Vorteile:

The software is easy to use for even the most basic author. Many of the features might be considered advanced with other programs but are completely attainable by someone with mid-range technical skill.

Nachteile:

The "Home" screen has been difficult for me to customize with my own background and buttons. I would like to see a more detailed topic created to help guide through that process.

It's actually enjoyable to work with the ClickHelp product and team

Kommentare: Our training and product documentation was scattered all over our repository. "Where's the latest product guide was a common question. Now we have our documentation readily available for access by both our customers and internal resources; ClickHelp is our "one-stop shop". Being able to set permissions and visibility of publications is another key benefit, as is the ability to continuously improve and re-publish.

Vorteile:

The ClickHelp product is intuitive and easy to use, yet robust and feature-rich. We're delighted with how fast and accurate the import process is, and with the ease of authoring, reviewing and publishing our documentation. The ClickHelp team has surpassed any expectation I had in terms of professionalism, responsiveness, friendliness, and the prompt delivery of quality support. I highly recommend ClickHelp!

Nachteile:

We've made a few enhancement requests, but nothing major.

Flexible and easy to use editor

Vorteile:

Creating the internal company's knowledge base while discovering all the Clickhelp features has been more than easy. It allows you to reuse, change structure, add some conditional content, limit and define what the end-user will see or not... A great tool to start documentation from scratch.

Nachteile:

The use of some predefined elements (dependant on the default template selected) like tables, warning or info boxes, and so on can be a bit annoying if you want to fully adapt them to your likes. You must modify or create a new CSS class for each, and that can end up being time consuming.

Fulfills our current needs and prepared for our future needs

Kommentare: I'm a ClickHelp beginner (3 months) but experienced technical documentation writer (15 years). I have my concepts of documentation structure, gathering information, reviewing and publishing process. With some adjustments the ClickHelp meets my requirements.

Vorteile:

The single source concept - one database of topics which can be published in various formats, some parts can be tagged not to be published in some output versions. Especially nice tool for creating on-line help. In addition to unlimited formatting options (css) definable in various Styles, there are those smart web objects like drop-down texts, pop-up windows, embedded topics, links to other parts of the book or other files, pictures, videos. I also appreciate the cloud concept - every change can be quickly updated for all readers, authors can login everywhere, no software to be installed, no updates, patch sets, service packs. And of course the mighty user rights configuration - both on the editor/reviewer side and the audience side. Icing on the cake is the reader's feedback - for each topic the authors can see the total number of its readers and number of their thumb ups/downs.

Nachteile:

Sometimes there are too many user controls and options. Like on ancient Japanese hi-fi, while the user actually needs only the on/off switch and volume knob. And I'm afraid that ClickHelp makes me feel like learning HTML (although I have enough experts all around).

Intuitive product layout that allowed us to hit-the-ground-running & excellent customer support!

Kommentare: You can really hit the ground running with this product.

Vorteile:

Having tried out several others, ClickHelp was the most intuitive and easy to use, plus it offers reviewer workflow that many competitors do not. They have several how-to videos but I didn't need many of them because the layout is elegant and easy to figure out. Of course I had a few questions, and our account rep was very responsive and helpful. Likewise I found a few small bugs but support fixed them within days both while we were still in trial and after purchase. Since it's hosted, the fixes were immediately applied to our portal, so no cumbersome installs to get a feature fixed. It was also very easy to import an existing Word doc, maintained styles, auto-separated into the appropriate topics, then re-exported to Word looking very similar to original.

Nachteile:

Every once in a while it does seem to run a little slow. For example, I may be editing multiple topics, navigating around a lot, and sometimes when I click "Unlock & Edit" on a topic it might hang. I usually have to go back to the dashboard and try again a time or two, and then it keeps working. Also reviewer process is a bit clunky, but otoh, very few competitors even have this feature.

Great product, great customer service

Kommentare: Speed of documentation development and delivery.

Vorteile:

I was able to come to speed quickly with ClickHelp and it had all the features I needed for a complete help system. ClickHelp customer support is just incredible, I'd give it more than 5 stars if I could. Their responsiveness is a rare find in today's customer service world! Pricing is also excellent - compared to competitive products, ClickHelp packs a lot in for the cost.

Nachteile:

I have no Cons that I can point to. There are some features of the package I do not need, so therefor do not use, so my review does not cover everything. I also have a small team, which this product is well-suited for.

ClickHelp is changing the way our company handles documentation

Kommentare: We are very happy with it's capabilities. Based on the customer support I have received I am confident if we have any issues/enhancements that they will be heard and considered.

Vorteile:

Our company has many software products and supporting user guides and manuals. With no standardization in place we were looking for an on-line solution to improve the overall look and consistency of our user guides and installation manuals. After reviewing several of the leading Help Authoring Tools (HAT) on the market, we decided on ClickHelp. Several key features of ClickHelp made our decision easy: *Web Based Authoring (no local software install) *Automatic Language Translation (we have clients all around the globe) *Multi-Author Capability (collaboration) *Price

For past two years , we are using ClickHelp Online help for our company and it is a great product. T

Vorteile:

With minimal training any one can use it. The documentation is easy and it gives a splendid look to the online help content.

Nachteile:

Inserting a Video (.wmv, .mp4, .avi formats) in the article is little difficult as it takes only online video links.

Excellent customer support

Kommentare: The customer support is really great! In the beginning, [SENSITIVE CONTENT HIDDEN] from Sales reached out to offer a demonstration, which he tailored to my priorities in getting started. Afterwards, [SENSITIVE CONTENT HIDDEN] answered my questions via email - he was very responsive and friendly, happy to get on a call to explain things further when necessary due to some of our unique circumstances. He was very knowledgeable and asked really good questions to ensure my experience with this new tool was superior.

Vorteile:

The ability to customize the standard package allowed me to pay for only the features we really need. As we grow, we can easily upgrade.

Nachteile:

I haven't found anything yet! The trial gave me full access to all of the functionality to test.

One of the best tools for product documentation

Kommentare: A great tool for creating content. ClickHelp also provides a way to create a landing page for your doc sets. If you are planning to move to another Help Authoring tool, do explore ClickHelp.

Vorteile:

ClickHelp has provided me with an easy to use tool for creating technical docs, FAQs, help topics, etc. I have been able to use different templates for different deliverables and have been able to increase user readability and retention.

Nachteile:

I would make the UI more user-friendly and bring in more DITA features such as templates for task, topic, concept, etc.

ClickHelp was very easy to use and we had our portal up and running very quickly!

Kommentare: Our clients and internal staff had immediate access to our product documentation. Our existing documentation was in Word format and was very easy to import into ClickHelp. It was very easy to update the documentation and add more help topics as needed.

Vorteile:

ClickHelp is very easy to use. I am not a technical writer nor do I have experience with Technical writing tools, but I was able to get documentation imported very quickly. The support provided by ClickHelp is the best I have ever received from a software company!

Nachteile:

There were a few oddities with the way the software worked, but ClickHelp Support helped me find a work around.

Short time to delivery

Vorteile:

The software is really easy to learn. You get to a nice help documentation very quickly. The versioning is great as well.

Nachteile:

The current pricing model is a little high for small development businesses. But if you compare to alternatives you get a lot for your money.

Everything you need in a documentation tool

Vorteile:

I love that it's intuitive, online, and works across platforms.

Nachteile:

Honestly, there are no downsides to it.

Deployed at a client site and the love it!

Kommentare: A client of ours asked for a solution to manage a large amount of internal documents related to their product. We looked at a couple of solution before shortlisting 3 products one of which was ClickHelp.
It soon became clear they were leaps and bounds ahead of the others.
Support and onboarding was brilliant and the client has been using the product now for around 6 months and are very happy.

Vorteile:

Incredibly intuitive and easy to use. Allowed departments to easily create and manage internal product documentation.

Nachteile:

Nothing really, client is very happy and so are we.

Clickhelp is awesome

Kommentare: Clickhelp has really helped me in finding solutions whenever I encounter issues.

Vorteile:

It's easy to use, simplicity and good functionality

Nachteile:

The software has been okay for me so far