Mouseflow

Sehr starkes Analyse-Tool

Vorteile:

Gibt neben den klassischen Tracking-Methoden nochmal einen echten Mehrwert.

Nachteile:

User interface ist manchmal nicht ganz übersichtlich bzw. verständlich.

Great For Recording Iframes

Vorteile:

We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind.

Nachteile:

One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

It is very helpful for analyzing website visitor behavior efficiently.

Kommentare: Very easy to set up and other thinks like initial configuration can complete smoothly.

Vorteile:

It enables me to view real-time recordings of visitor activity. It records every mouse movement, click, scroll, keyboard, and form submission.With immediate heatmaps, I can identify trends and increase conversions. Analyze how effective each page on our website is.I can use scroll heatmaps to see where visitors pay attention. Improve our website's performance and decision-making.

Nachteile:

Its Mobile version features may be updated more. Like other platform, it some features may be updated say for example its free version may be upgraded.Screen recording in mobile device may be more smooth.

Fine product, poor exit

Kommentare: We were able to identify how users were misusing a form, and change the form to make it harder for them to make mistakes. I'd have had a neutral to good experience, if they hadn't insistent on refusing a reasonable request to refund us for a month of service we didn't intend to use.

Vorteile:

It recorded the user sessions without any major obstacles

Nachteile:

Leaving Mouseflow, we canceled on the first business day after they upped the charge. They refused to refund us due to 'policy' after we paid them over 1400 on the platform over that time. Seemed shortsighted.

Very Easy To Use & Great Visual Drill downs

Kommentare: See above. Customer Service is very attentive.

Vorteile:

I'm am very grateful to have stumbled upon Mouseflow. I really love their dashboards, and how visual the drill-down capabilities are. I was quite happy with my other company, until they pushed out a beta version that did not suit my needs. That is what prompted me to search for a new heatmap software. I'm finicky about dashboards. I started the a trial with Mouseflow, and did not jump to buy their product until I could see what kind of data it would provide to my business. I love all of the different ways, now, that I will be able to analyze my website design changes. In particular, I love their "scroll" feature that will show you how far your customers are actually engaging with a page. Oh, .........and I ABSOLUTELY LOVE the fact that I do not have to MANUALLY set up a heatmap as I did with my past provider. Once you put the code in your site........Mouseflow goes to work! I have already used a feedback form and had engagement, too. I would highly recommend Mouseflow.

Nachteile:

I have been fully testing Mouseflow for almost 2 weeks, and cannot come up with any negatives, at this time.