Mouseflow

Vorteile: We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind.

Nachteile: One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Vorteile: Very easy to use and great in some features: heatmaps, recoring sessions, but most of all form analytics. Very interesting the balance between costs and features (also the new feedback module).

Nachteile: I expect integrations with other tools to be improved. The layout for the heatmap can be improved. Sometimes it does not correctly work for pages under login

Kommentare: Overall, I'd recommend the tool. The price point is good for what you get and we use it on a regular basis to keep track of our website's usability with actual customers.

Vorteile: Mouseflow is a great tool for heat mapping and session recordings. I frequently watch user sessions to see how our customers interact with our website, or see how they react if we modify something on a common page like the homepage. The heat mapping is also useful, since other free tools don't always give an accurate picture.

Nachteile: We have Javascript on our website, which isn't always picked up by the Mouseflow tool. So it can be difficult in those cases to see what's happening. However, usually this is minor.

Kommentare: Being able to review across multiple device types, seeing through the form feature where customers may be having difficulty and getting a full view of my sales Funnel.

Vorteile: I love that I can set it up using Google Tag Manager and having to rely on my IT team edit the HTML on the site. This allows me to turn it off or on when needed and also the filters to view sessions such as tags.

Nachteile: My plan only allows me to have 6 sites and i have to remove it from Mouseflow's GUI to add as 7th site. I wish there was a feature to "freeze/put on hold" and add another site in place of it. This would still allow me to have 6 active sites but have 7+ configured.

Vorteile: We've only just started using Mouseflow. Originally we were using a different option, but chose to move to Mouseflow because they were able to support iframe session recordings.
So far, pros include:
-Being able to record (and SEE) what users are doing in an iframe
-Lots of features (we probably are not using Mouseflow to its full potential)
-Easy to set up

Nachteile: I don't like the fact that you can't add notes to recordings for other people on your team to see/read later.
I also am not a huge fan of the layout. There's a lot going on with Mouseflow, which is great, but there's definitely a learning curve.
Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. (1 recording is what is outside the iframe, 1 recording is the actual iframe.) So for us, this meant we had to go into the next pricing plan. Not super happy about that, but that's what it takes.