RMM

SolarWinds RMM (formerly N-Able) is a great RMM tool

Kommentare: Great solution for an RMM tool. The management of the alerts and system is the best overall of the competitors. Would recommend as long as the PSA tool links to it well.

Vorteile:

Very intuitive interface and easy to learn. Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.

Nachteile:

Remote access software has historically been an additional feature. Very competitive market and some aspects are not the "best" in the market, including remotely connecting to computers. SolarWinds is also only breaking into the PSA market so there is not a direct connecting service to link on day 1 without looking at other vendors.

In Betracht gezogene Alternativen: ConnectWise Control und Kaseya VSA

Gründe für den Wechsel zu RMM: SolarWinds is a great RMM tool and can be linked nicely with Connectwise Manage. ConnectWise pushes hard to force the linking of Control, which makes this a difficult decision.

A decent mix with different tools

Kommentare: Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.

Vorteile:

Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets. I really like that a big part of their strategy consists of recurring available trainings of not only their own software, but best practices. I have already learned a great deal working with their platform.

Nachteile:

They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.

In Betracht gezogene Alternativen: ConnectWise Manage

Warum RMM gewählt wurde: RMM had the broad tools to better manage our resources than a simple remote support tool.

Zuvor genutzte Software: GoToAssist

Gründe für den Wechsel zu RMM: cheaper and felt like they would be easier to work with getting training, etc.

Super produit mais relativement couteux

Kommentare: Globalement très satisfait, je n'aurais pas forcément changé si leur politique de prix n'évoluait pas si souvent sans prévenir à l'avance.

Vorteile:

Très complet, permet d'aller au bout des choses, Interface claire présentant l'essentiel rapidement

Nachteile:

La politique de prix trop volatile. Certaines fonctionnalités plus difficiles à trouver, mettre en œuvre

Nice to have all your customers in one place

Kommentare: Customer service is hard to reach and slow to respond

Vorteile:

The fact that I have all my customer computers in one place

Nachteile:

Updates fail constantly and the reason is not clear. Also it doesn't work with trendmicro antivirus which is my solution

You don't need to spend more money elsewhere

Vorteile:

The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer

Nachteile:

The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.

In Betracht gezogene Alternativen: ConnectWise Automate

Warum RMM gewählt wurde: It was stile N-Able back then and the platform was just terrible. It cause all sorts of network issues.

Zuvor genutzte Software: N-central