Wer verwendet RescueAssist?
GoToAssist ist jetzt RescueAssist. RescueAssist ist eine Plattform für kleine und mittlere Unternehmen, die schnellere und reibungslose Verbindungen für den IT-Support von Kunden und Mitarbeitern bietet.
Was ist RescueAssist?
GoToAssist ist jetzt RescueAssist. RescueAssist bietet marktführenden Remote-Support und ITIL-basiertes Service-Desk-Management, um den IT-Betrieb zu verbessern und Kosten zu senken. Zu den wichtigsten neuen Funktionen gehören die blitzschnelle Verbindungszeit, ein optimaler Support einschließlich Chat, Remote View und Dateiübertragung, ein In-Channel-Support (Integration in Anwendungen wie Slack) sowie die Unterstützung für mobile Geräte und die gemeinsame Nutzung von Kameras.
RescueAssist – Details
RescueAssist – Preisübersicht
RescueAssist ist verfügbar ab 39,00 $/Monat. RescueAssist bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für RescueAssist findest du unten.
RescueAssist – Nutzerbewertungen
Zeigt 5 von 123 Nutzerbewertungen
Bewertet am 14.2.2020
Best Remote Session Product I've Used
Kommentare: Between permanently remote employees, employees working from home, or sometimes just wanting to quickly fix something without running all through our office, RescueAssist has been great for remote sessions with employees. All of us in the IT department use it on a regular basis, and in my experience, it's been the best GoTo product.
Vorteile: It's been the best remote session product that I've used. It's great for working on unattended machines and it's great for remote sessions with employees in office or remote. The chat feature is useful. The fact that I am automatically reconnected on reboot to the other machine is great, as much of the troubleshooting I do will ultimately involve a restart.
Nachteile: Some end users have had difficulty starting up the software on their end if they don't already have it installed and an invite is sent. I'm not sure if they have the function, but I haven't seen it, but I wish they had a built in audio communication option rather than making a separate call or conference software meeting. Transferring files could be a little easier. I think the interface is a bit dated. This seems like a lot of negatives, but I've still really gotten a lot out of the software.
Bewertet am 7.1.2020
Best remote support app
Kommentare: We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.
Vorteile: I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome
Nachteile: The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome
Bewertet am 23.7.2019
Rescue Assist is the perfect support platform for our business
Kommentare: With this program, I can help install and repair, plus train associates remotely from any desktop. This includes my laptop when I am away from the office, or even my android phone.
Full control over a PC/Thin Client/Server
I use this software daily for support on any level where seeing what the associate is describing is important to find a quick resolution.
Unattended support setup, allows a computer to be left on at work, where updates or repairs are necessary after hours. I have Unattended support set up on all of our servers, and I do updates and adjustments remotely with ease. Any computer that needs help that is not set up for unattended support may be assisted with the user allowing the browser to install the assist program quickly and easily. I am able to assist associates that are using their own equipment when necessary.
Nachteile: There is a box that pops up when you attempt to use the unassisted support, and many times a user will click no, do not allow by mistake. If you already have the hardware set up for unattended support, why the delay to connect.
Bewertet am 15.6.2018
We have been using GoToAssist for many years.
Kommentare: Provides a tool to support customers remotely and transfer large files directly between users.
Vorteile: File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.
Nachteile: Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
Bewertet am 13.12.2017
Great Supporting tool via remote
Kommentare: Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more
Vorteile: Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software.
Nachteile: The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.