YouCanBookMe

Kommentare: 10/10 would recommend this. The benefits: you can utilize the free version for student bookings and still have a variety of features to choose from to customize their experience during bookings; you can control your calendar or sync it up to your work calendar so your available times already populate. It works so, so well with Google Calendar. We have had hundreds upon hundreds of bookings over the years in advising per advisor and we have never run into any issues or outages. I cannot speak enough about how knowledgeable their customer service staff are, either, they are just absolute gems.

Vorteile: Don't even read this review- just test this out, it's AMAZING! I cannot speak highly enough about this product. I am part of the team which selected this as our booking tool to use, and we have utilized both the free and paid products. I need to say this up front: this company has hands down the BEST customer service team. I have never in my life experienced such great customer service from a booking site. The speed of replies in amazing- service is awesome. Our team utilizes this for students to book appointments with their academic advisors for academic plans, form signing, general inquiries, etc,. The ability to customise your booking features in insane to me. You can select available times, dates, booking length of time, and customize what your customer base sees when they search through your available dates calendar area for times, and once they book there are a variety of options to choose from. We have data that we do need for tracking as far as student ID numbers, appointment type, etc, and YouCanBook me lets us track that with ease, when previously we would have to go through digital calendars and HAND COUNT and track this data. This has saved us so much time and is such a wonderful and easy tool for our students to use too. One of the best features we have gotten feedback on is the appointment reminder via e-mail or text message. For students who use technology daily this is something they appreciate as it's a quick notification for them during their busy days.

Nachteile: Nothing, the paid and free versions each have so many cool things to use! You can also request to test out feature of the paid version. Like I stated before, their customer service team is just so fantastic so anything you might run into they can assist with. Truly, this is a wonderful program that I will be using for years to come, it's just so easy to use and so great for bookings.

Kommentare: Overall really good! Affordable and handles the scale / volume of bookings we get.

Vorteile: It is easy to use and also the support / customer success team is really good about getting back to us. We are investing more in YCBM to an additional customer facing team. I like they we pay per head count not per calendar profile.

Nachteile: It has been a bit challenging getting our data and reporting dashboard put together. There seems to always be some discrepancies in the web hooks that we get from zapier and those we pull ourselves right into our data warehouse. Also, I wish there were an easy way to identify that the booking occurred and is complete. We are under the assumption that if it was not cancelled or re-booked then it was complete. However, if a customer no-shows the meeting, we are relying on my team member to press the cancelled link then go and log the call this is a bit manual. Also, the calendar takes a long time to load when we integrate it on our website moz.com/walkthrough/personalized. load speed is not the best customer experience. Probably nothing to do with the tool but we have a high cancellation rate and I do not understand why

Kommentare: We looked at several different online booking services and even changed to another one briefly when we were using Office365 (YCBM did not integrate with Office at the time, unsure if they do now or not) and came back to YCBM immediately after deciding to switch back to Google Suites. The online support is very responsive, despite being an ocean away, are friendly and very helpful.

Vorteile: Before YCBM we were booking appts manually over email of the phone. This software has freed up so much time and allowed clients to easily book appointments for the time that works best of them. I like being able to specify different notification recipients based on booking link, and the ability to have more than 1 booking link per calendar with different menu choices, delays, etc.

Nachteile: Most of the features work well and are useful. I would like the ability to add padding to only one end of a booking, not both sides, as when all meetings have it on both ends you end up with double padding for all meetings and too much free time that is not bookable. I would also like the ability to customize notifications based on the meeting topic.

Kommentare: Overall it was an effective application. I was able to find some workarounds or mess with how I created my blocks of time to best match my schools schedule. Teachers found it simple as an enduser to book time with me. Beats keeping track of everything yourself!

Vorteile: Love the layout and design with this application. Nice modern and sleek templates. I am able to create a schedule, customize colors and layout design, and then share a link out with others to be able to book times with me. There are some settings customization options that help. For me, I used YouCanBookMe so that teachers can schedule meeting times with me without the need to go back and forth through email. Love that it syncs to Google Calendar that way I can stay on top of everything via my mobile phone.

Nachteile: This was a deciding factor for me. Unfortunately, being in the school setting, you have to pay a little price to get some better customizing features. One of which is the ability to create a truly custom schedule that isn't every 15/30/45/or 60 mins. For me, class periods are not equal time frame. I also need the ability to build in hall time, which isn't possible unless I pay for all of the premium features. I wish this was something that was offered to begin with.

Kommentare: Functionality
Customisation
Ease of use
Value for money

Vorteile: I have trialed a number of booking systems costing for a month. Youcanbookme beat them all and is a fraction of the price. The level of customization afforded in communicating automatically with your customers is quite simply awesome. You can integrate HTML and apply logic arguments through the use of mailmerge codes to speak to different customers automatically in different ways depending on the nature of their booking saving you time, effort and giving an efficient and impressive service to your clients. The UI was a bit creaky originally, but has been recently updated and is now very slick indeed.

Nachteile: This is a basically a very sophisticated calendar API with a load of automatic messaging functionality bolted onto it. It is not a database which is missing a trick quite frankly. Youcanbookme should probably publicise the really clever aspects of their system better, can take a bit of digging to find the juicy stuff